I visited the shop in Bakewell twice recently, each time to buy a pair of walking boots, once for my son and once for my partner. Each time, my family members said they were very pleased with the serv... See more
Company replied
Location
Switch locationRutland Square Unit 3, DE45 1BT Bakewell, England, GB
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We were visiting Bakewell in our new motorhome and needed a folding table. We went into the store and a very helpful gentleman showed us where everything was we needed. He was a credit to your company... See more
Company replied
The efficiency of your staff and the knowledge he had, Rogo was able to get what I wanted swiftly.
Company replied
My wife and I were looking for walking trousers and a few other things. Bakewell was hot, humid and heaving with visitors but Roger immediately gave us his undivided personal attention. He was courteo... See more
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Company details
About GO Outdoors - Bakewell (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Rutland Square Unit 3, DE45 1BT, Bakewell, England, United Kingdom
4.9
Excellent
175 reviews
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This company invites their customers to review, whether positive or negative
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James was fantastic and very helpful…
James was fantastic and very helpful with my purchase 😊
July 11, 2026
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
James was a great help
James was a great help in finding me a little waist pack, the only pack in town that suited my needs. Happy! 🙂
July 8, 2026
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Bakewell (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Staff member Ruby from GoOutdoors in Bakewell
My husband and I were nearby Bakewell for the weekend to do some hiking, but I needed new boots as my last ones didn’t last. We went in looking for some good quality walking boots in Bakewell GoOutdoors and Ruby helped me out. The boots I bought are the best things I have ever put on my feet! She was so lovely and helpful, and she knew what she was doing. Thanks Ruby!
June 26, 2026
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Successful shopping trip
We were looking for a pair of walking boots. Roger did not hesitate to bring required sizes for my husband to try on and he stayed with us throughout the process and it felt reassuring that we were listened to but not rushed.
Genuinely supportive customer service like this is hard to find and we would not hesitate to return to this shop. Thank you Roger for making this shopping experience one to remember for all the right reasons!
July 1, 2026
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Great selection of shoes
Great selection of shoes and I was very impressed with the price, A lovely young lady named Ruby helped us, she was very polite and ran up and down stairs to fetch different styles and sizes on a red hot day without complaint! We will definitely return
June 27, 2026
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Roger was very helpful
Roger was very helpful
In helping me sort out a pair of replacement Merrells. Good product knowledge.
June 11, 2026
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
James and Toby are awesome
James and Toby are awesome , over from Aussie visiting family , these 2 guys really know what customer service is with a smile
June 17, 2026
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Toby was great
Toby was great - he went out of his way to be helpful showing good knowledge and understanding.
He is a credit to the company.
June 19, 2026
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Although a smaller outlet in Bakewell
Although a smaller outlet in Bakewell, Derbyshire, they have a very good selection of walking boots, particularly the make that I prefer. The assistant was very helpful and friendly and would certainly be the reason I’d use this Go Outdoors again
June 19, 2026
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Roger helped us find a walking bag that…
Roger helped us find a walking bag that suited all of our needs, we probably would’ve left the shop and purchased from online if he didn’t help, we couldn’t have found it without him. He was very friendly and approachable. 10/10 legend
June 13, 2026
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Toby was really helpful
Toby was really helpful, friendly and efficient. Nothing was too much trouble and we got everything we needed (and more!) Thank you Toby 🙂
June 6, 2026
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Good service
We went there to get a rucksack for summer camp. Staff Roger is very helpful, explained what size is ideal, compared the quality and helped us to try it on. We are very pleased with the service.
June 10, 2026
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
The staff at the store were very…
The staff at the store were very knowledgeable and helpful
June 6, 2026
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent service today from Assistant…
Excellent service today from Assistant 5/1.
Went in for a very small item but came out with a pair of walking boots. Great prices.
June 10, 2026
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Bakewell (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Excellent service from Roger
Excellent service from Roger , went above and beyond to find me the perfect walking shoes.
June 5, 2026
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Had an excellent experience visiting…
Had an excellent experience visiting the GO Outdoors Express store in Bakewell. The layout is great, making it easy to navigate, and they offer a fantastic variety of stock for a smaller express format.
The staff were exceptional throughout our visit, but a special mention must go to Roger. He was incredibly knowledgeable and gave us some excellent advice. Nothing was too much trouble for him. We will definitely be returning!
June 1, 2026
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Visited the store and purchased…
Visited the store and purchased waterproof over trousers for my wife and I. Roger was particularly helpful in choosing the best option for us and finding appropriate sizes. He was both friendly and helpful.
June 2, 2026
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Such Helpful young Man
Such Helpful young Man, very patient and helpful Thank You
May 16, 2026
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
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