I visited the shop in Bakewell twice recently, each time to buy a pair of walking boots, once for my son and once for my partner. Each time, my family members said they were very pleased with the serv... See more
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Location
Switch locationRutland Square Unit 3, DE45 1BT Bakewell, England, GB
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Great experience in store today. Was looking for trousers and a waterproof for my husband. Roger showed me all the suitable waterproof jackets, explained prices and differences. Waited patiently while... See more
Company replied
very friendly and welcoming environment. Staff are very helpful and warm which makes it such a nice experience for when you’re doing a little shopping!! :)
Company replied
The efficiency of your staff and the knowledge he had, Rogo was able to get what I wanted swiftly.
Company replied
Company details
About GO Outdoors - Bakewell (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Rutland Square Unit 3, DE45 1BT, Bakewell, England, United Kingdom
4.9
Excellent
178 reviews
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This company invites their customers to review, whether positive or negative
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Very helpful staff
Very helpful staff (Roger), went to pack a display sleeping bag that I was purchasing. Good range of camping equipment, not just clothing. Recommend
August 26, 2025
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
The guys in store were fantastic
The guys in store were fantastically helpful and patient, they even helped to find my child's tiny lost toy in store.
August 20, 2025
Reply from GO Outdoors - Bakewell (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Great staff
James was excellent, assisted in finding the right size hat in the price range we were expecting to pay. Very patient and helpful and worked out that I should renew my membership in order to get the best price. At the counter Tom was very efficient and cheerful even including their names on my receipt.
August 16, 2025
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Toby was great
Toby was great, immediately asking if I needed help and putting my shoes aside for me.
August 17, 2025
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Walking trousers
Went to the Bakewell store knowing we wanted walking trousers but hadn’t thought it through beyond that. Roger was very helpful and patient as we worked our way through trying multiple pairs in various sizes. Thanks
August 16, 2025
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Attention and unhurried help
Attention and unhurried help. Rog was in no hurry and looked for items to help us.
August 11, 2025
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
The efficiency of your staff and the…
The efficiency of your staff and the knowledge he had, Rogo was able to get what I wanted swiftly.
August 11, 2025
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Easy transaction
As I was on my motorbike I didn't have my key fob card. A quick postcode search found my membership details.
August 4, 2025
Reply from GO Outdoors - Bakewell (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Great staff!
James was really helpful and knowledgable about the products I was purchasing. Out of the many walking shops in Bakewell, I highly recommend this one!
July 25, 2025
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
James was a absolute star and so helpful
James was a absolute star and so helpful
July 25, 2025
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I bought some new walking boots at the…
I bought some new walking boots at the Bakewell storeAn assistant called Roger could not have been more helpful.The boots are fine.
July 21, 2025
Tom ,Toby and James are extremely…
Tom ,Toby and James are extremely friendly and professional. They all have expert knowledge in camping and helped me a lot to select my tent , backpack and Wellies
Thank you guys
July 19, 2025
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Reply from GO Outdoors - Bakewell (Express)
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Roger was extremely helpful
Roger was extremely helpful. Friendly and knowledgeable about the goods - walking shoes and hats. I bought a Tilley hat - he described its qualities and it was just what I needed.
Thanks
July 15, 2025
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent help in supplying Leather Hiking Boots
Excellent attentive service and help in replacing my worn out 22 year old leather Scarpa boots. Two options offered and careful advice in which pair would be best to fit my narrow feet. I opted for a pair of Meindl boots. Nice to see the Bakewell shop so well stocked.
July 3, 2025
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Bakewell (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Buying a new hiking backpack
Buying a new hiking backpack with so much choice and with specific requirements in mind I opted for the Osprey Stratos 36L.
Had to be ordered into Bakewell. The Store Manager Roger was very helpful and the pack arrived today for me to collect at the store.
Very happy with it and the service.
June 18, 2025
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
I needed a new sleeping bag and....
The staff were very helpful but not pushy! They were very happy to share their product knowledge and advice. I will be going back!
June 4, 2025
Reply from GO Outdoors - Bakewell (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Called in to buy a couple of OS maps…
Called in to buy a couple of OS maps that were not in stock. The staff were really helpful and ordered them to be delivered to my home. I like this size of store as opposed to the bigger ones.
June 4, 2025
Reply from GO Outdoors - Bakewell (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Visiting the Bakewell (Express) store…
Visiting the Bakewell (Express) store today, I was assisted by James in making my purchase. I had ordered some trousers online and was due to collect the trousers from the Bakewell store, but I received an email informing me that the online ordering process had encountered a problem. When I explained this to James he immediately focused on helping me to select the pair of trousers from the store which I had ordered the day before online. James was admirably efficient and most friendly, with a first-class customer service ethos. I will be making more purchases from the Bakewell store in the future, knowing that the service is excellent and that the selection of lines stocked is comprehensive and very good value for money.
May 28, 2025
Unprompted review
Reply from GO Outdoors - Bakewell (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
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