GO Outdoors - Banbury Reviews 

926
TrustScore 5 out of 5

4.9

Unit 1 Gateway, Banbury, OX16 3ER Banbury, GB


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Rated 5 out of 5 stars

This Banbury Shop was so welcoming , friendly, professional on entering the store. Jess and Ellie answered all my questions clearly, in order l purchased the correct merchandise. Their knowledge... See more

Company replied

Rated 5 out of 5 stars

Came in on Sunday to replace my walking boots. Umar was super helpful and really knowledgeable about the products. Listened to exactly what I was after & made some great suggestions at several price... See more

Company replied

Rated 5 out of 5 stars

Served by Silas. Very knowledgeable, very helpful and polite. Not something we see in young shop workers these days. Very pleasant experience

Company replied

Rated 4 out of 5 stars

Shaun was very attentive and genuine to all shoppers including ourselves. Sold is what we needed, assisted with trying, and even helped lug some things to the till. He seemed like a lovely genuine ch... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Banbury

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Unit 1 Gateway, Banbury, OX16 3ER, Banbury, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

926 reviews

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4.9

All reviews

(926)

35,808 reviews in the last 12 months

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Rated 5 out of 5 stars

Just want to say thank you to Skye

Just want to say thank you to Skye. She was so helpful.
I Telephone the Banbury Store to inquire about some boots. Your website said that not any of your stores had them in stock. Skye went in to the Storeroom and checked to if this was the case. She found the boots I wanted, she put them aside for me to collect.
I will also say how friendly I found all your staff.
Sue

January 14, 2026
Unprompted review
GO Outdoors - Banbury logo

Reply from GO Outdoors - Banbury

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Just purchased a lovely Rab parka type…

Just purchased a lovely Rab parka type coat from Go Outdoors Banbury. Emma who served me could not have been more helpful. It was our first time in the shop and we were very very impressed so will definitely be returning! I wasn’t aware they price matched so that’s a big bonus as well😁

January 14, 2026
Unprompted review
GO Outdoors - Banbury logo

Reply from GO Outdoors - Banbury

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Visited today for first time

Visited today for first time. Great range of goods. Went to look for some new boots. Was assisted by Rosie who was very friendly and helpful. Will certainly shop there again

January 13, 2026
Unprompted review
GO Outdoors - Banbury logo

Reply from GO Outdoors - Banbury

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I originally went to buy a coat and…

I originally went to buy a coat and Skye looked after me. I tried on about half a dozen and then tried them on some more. I eventually bought a Berghaus coat.
Believe it or not a few days later my walking boots came apart and although I had them fixed at the cobblers, he said they wouldn’t last much longer so I went back and looked at their range. I knew what I wanted to buy but I couldn’t get a size to fit. A person helping me said that they didn’t do half sizes. Skye then passed by and said that they did. So I bought a pair of Scarpa boots. Had Skye not been there then I wouldn’t have bought the boots
She is very helpful and has a really good customer first approach.

January 6, 2026
Unprompted review
GO Outdoors - Banbury logo

Reply from GO Outdoors - Banbury

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Love Banbury go outdoors

Love Banbury go outdoors, great range of products, nice well organised shop and the staff are always friendly and helpful.
I was served by Ellie today, she was very polite and upbeat .

January 12, 2026
Unprompted review
GO Outdoors - Banbury logo

Reply from GO Outdoors - Banbury

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great staff support - Shaun

Shaun was really helpful and attentive when showing us the bags. I opened up a lot of different bags and he was happy to undo them all so i could find the best one for me. Thank you Shaun for your help. I will happily shop at Go Outdoors again.

December 20, 2025
Unprompted review
GO Outdoors - Banbury logo

Reply from GO Outdoors - Banbury

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Super service from Rosie

Super service from Rosie. I could not find what I was looking to buy. Rosie went in to stockroom to locate and bring out a couple of pairs of the sandals I was looking for. Also friendly service with a smile at the checkout

January 9, 2026
Unprompted review
GO Outdoors - Banbury logo

Reply from GO Outdoors - Banbury

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Lovely staff

Went with grandson for boots and socks for his Duke of Edinburgh and Christmas present…met by Skye who was super friendly, knowledgeable and so helpful bringing out boots until there was a perfect fit.. thank you Skye for being a part of a lovely experience today 👍

January 5, 2026
Unprompted review
GO Outdoors - Banbury logo

Reply from GO Outdoors - Banbury

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Incredibly friendly and helpful

Though we weren’t able to try on any climbing shoes, we were assisted by Emma. She contacted the Swindon store on our behalf and reserved shoes for us to try there. Thank you so much Emma, honestly one of the best customer service experiences I’ve had!

January 3, 2026
Unprompted review
GO Outdoors - Banbury logo

Reply from GO Outdoors - Banbury

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly helpful staff with personal…

Friendly helpful staff with personal recommendations. Thank you Olivia, you are awesome.

January 2, 2026
Unprompted review
GO Outdoors - Banbury logo

Reply from GO Outdoors - Banbury

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I had a great customer experience at Go…

I had a great customer experience at Go Outdoors Banbury when looking at Hiking Boots. Shaun was very knowledgable and offered great advice.

December 30, 2025
Unprompted review
GO Outdoors - Banbury logo

Reply from GO Outdoors - Banbury

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Was looking for a pair of walking shoes…

Was looking for a pair of walking shoes for my wife. Customer service from Skye was exceptional and helped us to buy just the best pair of shoes!
Thankyou

December 30, 2025
Unprompted review
GO Outdoors - Banbury logo

Reply from GO Outdoors - Banbury

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Shawn went above and beyond to help us

Shawn went above and beyond to help us. He was knowledgeable, chatty and very friendly with the kids. We purchased a lot of sale items so we are very pleased with out purchases and the help from Shawn

December 30, 2025
Unprompted review
GO Outdoors - Banbury logo

Reply from GO Outdoors - Banbury

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Walking boots

I wanted to replace my Scarpa walking boots which have served me well but are now worn out. Shaun was very knowledgeable about the things that are important when choosing a boot and size . Turns out I’ve also been lacing my boots incorrectly all this time ! I ended up choosing another Scarpa pair this time with a sole that can be replaced when they wear out , which I hadn’t realised was possible. 10/10 and thanks Shaun.

December 30, 2025
Unprompted review
GO Outdoors - Banbury logo

Reply from GO Outdoors - Banbury

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Shaun who helped us in the walking shoe…

Shaun who helped us in the walking shoe department was very knowledgeable and helpful. Store look very clean and well presented.

December 30, 2025
Unprompted review
GO Outdoors - Banbury logo

Reply from GO Outdoors - Banbury

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Great help from sales staff despite being unable to fithiking boots

I tried to buy a pair of hiking boots at Go Outdoors in Banbury. Despite trying on several pairs from a very wide selection, I was unable to find some that fit my feet which tend to be quite painful. Rosie spent a lot of time and was extremely helpful and knowledgeable.

December 28, 2025
Unprompted review
GO Outdoors - Banbury logo

Reply from GO Outdoors - Banbury

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 4 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Incredibly helpful and informative

Incredibly helpful and informative. Made our trip very efficient and knew exactly what to get. Thank you to Jess and Skye.

December 27, 2025
Unprompted review
GO Outdoors - Banbury logo

Reply from GO Outdoors - Banbury

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Really nice store

Really nice store, friendly staff especially Jess she is always very friendly and helpful when we visit. Great prices to as a member.

December 26, 2025
Unprompted review
GO Outdoors - Banbury logo

Reply from GO Outdoors - Banbury

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good Shopping Experience

Super helpful from the staff and good range of equipment.
Shaun helped us to find a tent and sleeping mat both within our budget and also good quality and value for money.

December 24, 2025
Unprompted review
GO Outdoors - Banbury logo

Reply from GO Outdoors - Banbury

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent all round

The staff at Banbury were wonderful. Polite and knowledgeable especially Jess who helped me pick the correct Analogy jacket. Nothing was too much trouble. Excellent. Thank you.

December 13, 2025
Unprompted review
GO Outdoors - Banbury logo

Reply from GO Outdoors - Banbury

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

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