This Banbury Shop was so welcoming , friendly, professional on entering the store. Jess and Ellie answered all my questions clearly, in order l purchased the correct merchandise. Their knowledge... See more
Company replied
Location
Switch locationUnit 1 Gateway, Banbury, OX16 3ER Banbury, GB
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Came in on Sunday to replace my walking boots. Umar was super helpful and really knowledgeable about the products. Listened to exactly what I was after & made some great suggestions at several price... See more
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Served by Silas. Very knowledgeable, very helpful and polite. Not something we see in young shop workers these days. Very pleasant experience
Company replied
Shaun was very attentive and genuine to all shoppers including ourselves. Sold is what we needed, assisted with trying, and even helped lug some things to the till. He seemed like a lovely genuine ch... See more
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Company details
About GO Outdoors - Banbury
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit 1 Gateway, Banbury, OX16 3ER, Banbury, United Kingdom
4.9
Excellent
926 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Emma was great in helping me to chose…
Emma was great in helping me to chose the right walking boots / shoes. She was also very kind in informing about the DoE special card available for my daughter. All in all a great shopping experience! Thank you Emma!
January 30, 2026
Unprompted review
Reply from GO Outdoors - Banbury
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Emma was really good and very…
Emma was really good and very knowledgeable
February 2, 2026
Unprompted review
Reply from GO Outdoors - Banbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Amazing shop!
Shaun was absolutely incredible helping us out with supplies for Gold DofE. Highly recommend going here as they recommend items based on what's best for you!
January 31, 2026
Unprompted review
Reply from GO Outdoors - Banbury
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Great service
Great service. I wanted a pair of boots for my unusual feet and Rosie was excellent. I tried a lot of pairs and she cheerfully fetched and carried boots for me. Actually as always at Go Outdoors.
January 30, 2026
Unprompted review
Reply from GO Outdoors - Banbury
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Good service
Good service from Tom. All staff helpful and friendly.
January 29, 2026
Unprompted review
Reply from GO Outdoors - Banbury
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Tom was a great help!
Tom was a great help while I was choosing a camping heater. He was keen to show me where the heaters for sale were and was kind enough to help me chose the best fit for purpose. 10/10 customer service
January 28, 2026
Unprompted review
Reply from GO Outdoors - Banbury
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Quality service from Emma helped us
Quality service from Emma helped us find everything we needed and more
January 28, 2026
Unprompted review
Reply from GO Outdoors - Banbury
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Successful visit to the Banbury store
Successful visit to the Banbury store to select a down jacket for insulation under a waterproof for a January visit to Snowdonia. Olivia was most helpful with advice to finally choose a Rab Microlight Alpine which was warm but too warm for the conditions, 3C to 5C in wind and rain.
January 18, 2026
Unprompted review
Reply from GO Outdoors - Banbury
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Just been served by Shaun
Just been served by Shaun, very helpful and knowledgeable, he even showed me a different way of tying my laces, I learned something new at my age 😳
January 27, 2026
Unprompted review
Reply from GO Outdoors - Banbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
I really didn’t know which utensils to…
I really didn’t know which utensils to get for a camping trip later on this year 2026, and what kind of cooker and gas canister, but Shaun who works there put me right and also gave me some tips. I will be going back soon as I can to get more things for my summer trip.
January 24, 2026
Unprompted review
Reply from GO Outdoors - Banbury
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Banbury
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Fantastic helpful service
We where helped from the moment we walked in by Rebecca who asked us what we needed and proceeded to help us until we decided on our purchase
January 24, 2026
Unprompted review
Reply from GO Outdoors - Banbury
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Tom was super clear on the different…
Tom was super clear on the different rucksacks; and Ellie assisted very well showing me where items were in the store …👍
January 22, 2026
Unprompted review
Reply from GO Outdoors - Banbury
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great staff
Great staff, was looking for new walking boots with my partner and was given help and advice from a worker called “Shaun”. Amazing bloke and the rest of the staff was lovely aswell.
January 21, 2026
Unprompted review
Reply from GO Outdoors - Banbury
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Lovely atmosphere and very helpful staff
Lovely atmosphere and very helpful staff
January 20, 2026
Unprompted review
Reply from GO Outdoors - Banbury
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Keen sandals, good product/great service and
Bought some Keen sandals for a trekking holiday. Really helpful advice on sandal choices from Emma who sorted out a good selection to try; from the display and store. Keen sandals look like a quality product and perfect for what I need.
January 20, 2026
Unprompted review
Reply from GO Outdoors - Banbury
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Shaun was an excellent salesperson
Shaun was an excellent salesperson. He showed a lot of care and tried to give me what I wanted.
January 11, 2026
Unprompted review
Reply from GO Outdoors - Banbury
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Grace was incredibly helpful in guiding…
Grace was incredibly helpful in guiding me to the right shoe. She went out of her way to give me different options. Thank you!
January 16, 2026
Unprompted review
Reply from GO Outdoors - Banbury
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Shaun has been excellent with his…
Shaun has been excellent with his advice on my walking boots and now my son’s walking shoes. You seem to have really decent staff in your Banbury store, thanks to Rosie for the advice as well.
January 15, 2026
Unprompted review
Reply from GO Outdoors - Banbury
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great shopping experience
We were served by Jess, very friendly, helpful and made the experience great. We wandered in to have a look at the sale clothing plus fishing stuff.
Glad to see they are starting to stock other fishing brands apart from Westlake too
January 13, 2026
Unprompted review
Reply from GO Outdoors - Banbury
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
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