We had our first visit to Go Outdoors today and were served by Sophie N, who helped us find the right riding hat and boots for our daughter. Sophie was incredibly helpful, knowledgeable and friendly... See more
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Location
Switch locationBasing View, RG21 4YY Basingstoke, England, GB
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See what reviewers are saying
Lynda was fantastic with helping me find the perfect pair of walking boots. She was incredibly knowledgeable about the different brands and very patient as I tried them on in several different sizes.... See more
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Renewed my membership several days ago but the cashier has not entered the details correctly so my profile says I’m not a member. I’ve emailed customer services and received a reply with a bunch of FA... See more
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We were at Basingstoke’s shop yesterday. My husband and I were undecided on a few items and George was really patient with explaining the differences between the various styles. We bought our campin... See more
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Company details
Written by the company
Order Queries If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse. Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Basing View, RG21 4YY, Basingstoke, England, United Kingdom
4.7
Excellent
3K reviews
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Terry bikes he is a helpful person I…
Terry bikes he is a helpful person I think he decently deserves a raise he gave up tips and helped me out very much don’t forget the raise go outdoors
June 9, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great service, and stock availability
Really impressed with the whole experience at this store. Needed to buy kit for my son’s Summer Scout Camp. It was so refreshing to find a store that actually has lot’s of sizes available in stock. Sophie helped us to choose hiking boots and she was fantastic; super knowledgeable and friendly. Thanks.
June 6, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Rab jacket purchase
Came in to buy a jacket for my wife as a present. Thankyou very much to Carol for pointing me in the right direction and helping me choose the right option.
May 23, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
We came to get advice about camping dining furniture!
We came to get advice about camping chairs and tables for our Motorhome.
Anya helped us by setting up a table and moving various chairs around to check seat heights etc. Anya was very patient, knew her stuff and had great knowledge of Go Outdoors products.
Would definitely recommend Anya if you are looking out for camping kit/furniture!
May 27, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Basingstoke
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
It was great to be able to get DofE and…
It was great to be able to get DofE and the choice of Yeti cups was great.
May 29, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Paul was helpful on footwear
I needed some help with footwear and Paul showed me all I needed to know. Thanks again for your help - I think the Salomons will do just fine. Nice ‘tache by the way …!!
May 28, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
I have little knowledge in hiking boots…
I have little knowledge in hiking boots but Paul was extremely helpful in choosing a pair that fits my needs.
Thank you!
May 28, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Paul was extremely helpful when…
Paul was extremely helpful when figuring out what shoe to choose. He was very knowledgeable about the differences between Salomon shoes and was very polite when explaining the perks of each shoe. I would definitely recommend Go Outdoors Basingstoke specifically for Paul’s service. Thank you Paul!
May 28, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
I popped into GoOutdoors in Basingstoke…
I popped into GoOutdoors in Basingstoke to get my son a bike. Terry and Sian was so helpful told me all about the bikes and what I needed to know. Terry was very generous and helped take it to my car.
May 27, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Helpful staff
We were looking for a bag in a certain colour that was in stock but not on the shop floor. Carol, on till, and Emily, in warehouse, communicated and found it for us. Great service and we were happy to come away with what we wanted.
May 25, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
First time in the new Basingstoke…
First time in the new Basingstoke store. Very impressed
May 17, 2026
Reply from GO Outdoors - Basingstoke
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Very long winded. Not good.
What started as a simple request to cancel a click and collect order has now turned into a nightmare. 3 weeks & ongoing to grt a refund.
May 12, 2026
Reply from GO Outdoors - Basingstoke
We appreciate you taking the time to leave your review.
Upon reviewing your order we can see that a full refund for this was issued back to the original payment method used on the 23rd of May following on from your contact to our customer care team. The refund can take 3-5 working days to show on back on your account.
All feedback that we receive is important to us and we are sorry for the service you received regarding your order.
We do hope to have the opportunity to provide an improved service in the future.
Kind regards
Go Outdoors Customer Care Team
Really great staff
Really great staff - gave up a lot of time explaining what we should look for in a tent and showed us loads of different options.
May 22, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Bike purchase
Great experience purchasing a bike for my son. Was able to make contact via phone easily, was kept up to date with the status of my order and was very impressed with Terry in particular who assembled the bike, informed me about how my warranty etc and took the time to explain how elements of the bike work. Terry (bikes) was professional, helpful and just made the whole process run smoothly. Would recommend this store to others!
May 21, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Excellent helpful service from Paul
Excellent helpful service from Paul. Obviously knows his way around footwear. Good recommendations for different types of shoes for hiking.
May 21, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Shopping with go outdoors is satisfactory
Although the experience was good I was a bit put out by not recieving an email of the tracking details of my delivery to go outdoors which I usually receive I can only imagine that the store and royal mail are extremely busy with the run up to the bank holiday weekend but that doesn't justify not receiving an email. The service overall from go outdoors is very good and it has been for years as I've been shopping with go outdoors for at least 15 to 20 years on and off and I've not encountered many issues in that time.
May 21, 2026
Reply from GO Outdoors - Basingstoke
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
There was a good selection of approach…
There was a good selection of approach footwear. Anya the shop
Assistant was really friendly and helpful. It’s a great shop
May 20, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Really helpful staff that were able to…
Really helpful staff that were able to give good advice.
May 6, 2026
Reply from GO Outdoors - Basingstoke
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
All staff really helpful
All staff really helpful, especially Sian and Ellie :)
May 5, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
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