We had our first visit to Go Outdoors today and were served by Sophie N, who helped us find the right riding hat and boots for our daughter. Sophie was incredibly helpful, knowledgeable and friendly... See more
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Location
Switch locationBasing View, RG21 4YY Basingstoke, England, GB
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The assistant, Sophie N., was most helpful, answering all our questions fully & adding other helpful comments. I felt unhurried, thus able to feel confident with my decision of what to purchase.
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Renewed my membership several days ago but the cashier has not entered the details correctly so my profile says I’m not a member. I’ve emailed customer services and received a reply with a bunch of FA... See more
Company replied
Lynda was fantastic with helping me find the perfect pair of walking boots. She was incredibly knowledgeable about the different brands and very patient as I tried them on in several different sizes.... See more
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Company details
Written by the company
Order Queries If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse. Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Basing View, RG21 4YY, Basingstoke, England, United Kingdom
4.7
Excellent
3K reviews
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Served by Martin
Served by Martin today he was very helpful and friendly.
April 12, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Rich was so helpful
Rich was so helpful, he spent ages advising us and was v knowledgeable . We bought walking shoes and a down gilet. He’s improved my husband!😂
April 13, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Lovely store & lovely staff
We went in as a family to do some shopping at the Basingstoke branch and found the staff really helpful. The store was well laid out and looked lovely. My husband ( he was the one with the beer belly, thinning hair and the silly moustache) spent ages looking at all the camping gear. A big thank you to Julia on the tills who helped us out.
April 11, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Very helpful and knowledgable staff. Alex helped us buy what we needed and is a real asset to the company
Very helpful and knowledgable staff.
April 11, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Anya and James were very helpful and…
Anya and James were very helpful and knowledgeable about tents we were looking at. They helped us a lot and went above and beyond!
April 11, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Hopelessly poor experience of 1st visit…
Hopelessly poor experience of 1st visit to go outdoor store.
Was hoping to purchase 2 zempire camping chairs,not cheap so checked online basingstoke showed 6 of both styles.
Drove the 10 miles only to be met by miserable staff who said never heard of that brand.I showed the website pic showing 6 in stock was told oh yeah we entered them but they're not here come back tomorrow.
Needless to say we won't be.
April 10, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Was a really nice shopping experience
Was a really nice shopping experience! Went in to buy some new walking boots and Sian was really helpful and knowledgable, super happy with my boots, 10/10.
April 9, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
I needed new handlebar grips so popped…
I needed new handlebar grips so popped into the Basingstoke store whilst I was out with my dog the very helpful chap Terry helped me with the choice and then kindly fitted them to my handlebars while I waited with my dog thank you very much Terry they are very comfortable and did make a difference
April 8, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
A huge store with lots of choice
A huge store with lots of choice at great prices and well set out.
Customer service is very helpful too.
Knowledgable and friendly.
April 6, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great staff. Lovely shop
Davy, Thea and Sian were so helpful! A complex online order gone wrong but massively assisted when visited. Left a happy customer.
April 7, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Terry from bikes section excellent…
Terry from bikes section excellent found us the correct bike for our son
April 7, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Great service
Thank you to Lynda in footwear who didn't mind having to keep finding different walking boots for me and my son to try on, despite the shoe department not appearing to be anywhere near the stock room.
April 1, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Basingstoke
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great store
Great store, has everything you need camping wise. And Thanks to Anya, I was able to buy exactly what I needed. She had a good awareness of item use and assisted with a beaming smile. 100% would come back again.
April 4, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Anya and Aaron both very helpful and…
Anya and Aaron both very helpful and great service!
April 4, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
New bike day
Terry in the bike department at the Basingstoke store was really helpful with our bike purchase today, taking the time to check the size for my son carefully
April 3, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Liv made it a really pleasant…
Liv made it a really pleasant experience buying some new walking boots. She was very helpful and patient while I made a decision.
April 3, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Brilliant customer service from Aaron…
Brilliant customer service from Aaron and Davy. Thank you your advice and your knowledge was outstanding both need a pay rise as it was very hot on the tent section. And they were running around like headless chickens as it was busy.
March 27, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Really great experience
Really great experience - Paul, from the footwear department, was incredibly patient and helpful in talking my son through the need for well laced shoes for hiking, and teaching him an effective way to tie them. Thank you so much!
April 2, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Anya was great
Anya and the footwear team were awesome. Thanks for a great experience
April 1, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
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