GO Outdoors - Belfast Reviews 

3,424
TrustScore 5 out of 5

4.9

Units 1&2 Valley Retail Park, BT36 7LP Belfast, GB


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Rated 5 out of 5 stars

Had good experience today at the store, though the tent I wanted was sold and another was sold out I thought my chances are slim on the style I wanted, anyhow Bradley one of the team was brilliant and... See more

Company replied

Rated 5 out of 5 stars

The variety is amazing, I went in for 1 specific item and came out with a full trolley ;-0 Haven't used all items yet but those I have worked well. Customer services were excellent and very helpful... See more

Company replied

Rated 5 out of 5 stars

A huge thank you to Ellen and especially Dagmara at GO Outdoors Belfast. Dagmara helped me on the shop floor several times and consistently provided exceptional customer service. Her patience, dedic... See more

Company replied

Rated 5 out of 5 stars

We visited the Belfast store to look at tents and other equipment for camping. We were assisted by Bradley who was fantastic. Very knowledgeable, helpful and friendly. He is an absolute credit to t... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Belfast

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Units 1&2 Valley Retail Park, BT36 7LP, Belfast, United Kingdom

  • 02896 931369

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(3,424)

34,600 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic Service from Mark & Bradley at GO Outdoors

I had a brilliant experience at GO Outdoors thanks to Mark and Bradley. They were incredibly helpful from start to finish — genuinely kind, thoughtful, and patient throughout my buying process. They took the time to understand what I needed, offered honest advice, and made the whole experience smooth and stress‑free.

It’s rare to come across customer service this attentive and genuine. Mark and Bradley are a real credit to the store, and I’ll definitely be returning because of the excellent service they provided.

Highly recommended.

January 10, 2026
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Another fantastic experience today in…

Another fantastic experience today in your store. As usual I left with both the item I wanted (a Vango Banshee 200 tent on this occasion) and some excellent advice from Becky and Brad. Both took time to give me some great advice to make sure I left happy that I had made the right decision on my purchase. They are a credit to your store. Thank you Brad and Becky.

January 16, 2026
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

OUTSTANDING OLIVIA

Not in the habit of leaving reviews for anyone or anything unless the experience is TRULY deserving, but this was happily one of those occasions.
Visited Go Outdoors Belfast today with my wife, who was looking for a pair of wide fit walking shoes. We were helped by the brilliant OLIVIA.
Her overall friendly, helpful demeanour, coupled with a total lack of the "hard sell", fantastic product knowledge, and willingness to listen to/fully understand my wife's needs made the entire experience an utter joy.
OUTSTANDING!
Thank You.

January 16, 2026
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Expert Ebike Help!

Can't thank Sam from Newtownabbey enough for his amazing help with my EBike. This was expert help delivered in a professional, knowledgeable way. Very friendly service. Really couldn't ask for more..

January 1, 2026
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Purchasing hiking boots

I was looking for boots for my daughter taking part in Duke of Edinburgh. Mike was very helpful and accommodating. Nothing was a problem.

January 11, 2026
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We had a great experience at Go

We had a great experience at Go. Carly gave us great advice and made our experience very enjoyable. Many thanks.

December 19, 2025
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Bradley was a good lad

Bradley served me, was helpful and a top lad

January 10, 2026
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great value today

Great value today. Staff were friendly, Bradley in particular was very helpful.Will be back thanks.

January 10, 2026
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Amazing help

Amazing help, thanks

January 10, 2026
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic service by Bradley in sales

Fantastic service by Bradley in sales - pleasant and simply couldn't be helpful enough even under pressure serving many customers at the same time. Helped us choose a nice pair of Scarpa boots taking time to explain the differences between products on display..... 10/10.

December 30, 2025
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Was served today by a gentleman called…

Was served today by a gentleman called Bradley that was very helpful and knowledgeable in this area of skill.
Nothing to much hassle for him and he is a credit to your staff.
Will be back again for sure.

December 27, 2025
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Thank you Bradley!

December 12, 2025
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great customer service

Sarah Louise saw that I was busy with my baby when we arrived at the checkout. She went out of her way to make our experience straightforward - Offering to search for my membership details rather than me searching through my things to try to find my card. She was friendly and made the transaction quick and easy.

December 15, 2025
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Was in today with my daughter’s dog

Was in today with my daughter’s dog. Carly was just lovely to both the dog and myself. Great customer service and just that extra mile. Winnie loved her treats. Thank you Carly!

December 17, 2025
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I had to visit the Belfast store today

I had to visit the Belfast store today, I had an issue with my store card so spoke to Sarah Louise, after outlining my issue Sarah Louise was very very helpful. She explained that if I would go and select my goods and then return to the till area and speak to her again. I selected my goods and returned and Sarah Louise was able to sort my issue and was very pleasant she had great knowledge and resolved my issue and I paid for my goods. I would like to take this opportunity to thank Sarah Louise for her assistance and helping me.

December 15, 2025
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Sarah-Louise

Sarah-Louise was very helpful and friendly to us. Her customer service was fab!

December 15, 2025
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful and knowledgeable Staff

December 12, 2025
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful

Helpful, informative staff, good range of products.
Helped by Luke B, Judith and Brad.

December 12, 2025
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Pleasant

Pleasant, no hassle visit to go outdoors. Bradley was our assistant at the end. Nice young man and talked away.

December 12, 2025
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great staff

Sarah Louise was really helpful and friendly!

December 8, 2025
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

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