GO Outdoors - Belfast Reviews 

3,388
TrustScore 5 out of 5

4.9

Units 1&2 Valley Retail Park, BT36 7LP Belfast, GB


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Rated 5 out of 5 stars

Was served by Sarah-Louise who couldn’t have been more helpful in sorting out an issue with my membership and discount card to ensure I got the discount. She had to drive 2 or 3 different things rathe... See more

Company replied

Rated 5 out of 5 stars

Called into the store looking for a family tent for our first time camping. After browsing threw a wide selection of tents on display we asked Bradley a member of staff in the tent section for help.... See more

Company replied

Rated 5 out of 5 stars

Had problems with my airtent whilst on holiday during the extremly warm spell we have had recently .i rang go outdoors to enquire about buying some spare air poles ,young lady on phone said she woul... See more

Company replied

Rated 2 out of 5 stars

GO Outdoors used to be my go-to retailer for camping and hiking gear, but recent changes to their website have made it impossible to order from Northern Ireland. Despite having a store in Belfast, t... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Belfast

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Units 1&2 Valley Retail Park, BT36 7LP, Belfast, United Kingdom

  • 02896 931369

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(3,388)

35,176 reviews in the last 12 months

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Rated 5 out of 5 stars

100% service…

We were served by Bradley who was so knowledable about goretex boots.He was very patient with us and very happy with service.Thanks again .Happy with puchase.

July 29, 2026
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent Customer Service

Sarah Louise was very helpful.

July 29, 2026
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff are problem solvers

Was served by Sarah-Louise who couldn’t have been more helpful in sorting out an issue with my membership and discount card to ensure I got the discount. She had to drive 2 or 3 different things rather than a “sorry no” - that takes a particular brand of care whilst also making the customer feel they weren’t a hassle. Promotion and pay rise required. Thank you

July 28, 2026
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Sarah-Louise was so helpful and…

Sarah-Louise was so helpful and answered all my questions about the tent! Great service!

July 28, 2026
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, Adam patiently searched for about 10 pairs of hiking shoes for me without a complaint🙂

July 5, 2026
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Sarah-Louise was more than helpful with…

Sarah-Louise was more than helpful with my enquiry and purchases. Excellence in customer service not always seen in other retailers these days.

July 22, 2026
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

An incredible store

An incredible store. A special mention to Bradley who is very knowledgable and helpful!

July 25, 2026
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Sarah Louise was so lovely and really…

Sarah Louise was so lovely and really helpful. She made everything easy to understand, answered all my questions, and was friendly throughout. Really appreciated all her help—great service!

July 24, 2026
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Called into the store looking for a…

Called into the store looking for a family tent for our first time camping. After browsing threw a wide selection of tents on display we asked Bradley a member of staff in the tent section for help. Bradley was very polite and extremely knowledgeable, helping us make an informed decision on which tents was best for us. After chatting we were able to make a decision and purchase. Would highly recommend calling in if your a first time buyer and unsure what may suit your budget and needs.

July 21, 2026
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Had problems with my airtent whilst on…

Had problems with my airtent whilst on holiday during the extremly warm spell we have had recently .i rang go outdoors to enquire about buying some spare air poles ,young lady on phone said she would ask the manager Johnny for me ,to which she promptly rang me back and said he was going to order me in a set .I got home today recieved message from the manager Johnny to say they had arrived and were ready for collection.excellent customer service and staff have great attitude.They couldnt be more helpful. Thanks Johnny .👍

July 21, 2026
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

OEX Tent

Required advice in relation to an OEX Rooftop Tent. Judith was very knowledgeable, could answer all my questions and give additional advice. Great customer service from Judith and she is clearly very knowledgeable about the products Go Outdoors sells. Thank you.

July 8, 2026
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service

Great service, great advice and great prices. Bradley did everything he could to make sure we had the best kit for our family camping holiday.

July 16, 2026
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Lovely girl (aeona) on the tills that…

Lovely girl (aeona) on the tills that helped me on the phone and then further in the store and very helpful staff all around great manager and well done to the boy being trained on the tills

July 14, 2026
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Reliable

Good selection of equipment, good discounts. Delevered with Evri so quick delivery

July 7, 2026
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful

Helpful, cheerful and friendly staff member looking after me with my purchase. He could have been better equipped with a tablet or electronic device to let him know what stock was available in my size rather than going back and forth.

July 5, 2026
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Typically excellent experience in Belfast

All of the staff are extremely polite, patient and helpful. Today we bought our first tent and Bradley assisted us with all the extra bits and pieces, advising us on what we needed and what would suit us best. Despite us repeatedly thinking that we had no more questions for him, inevitably more questions arose and Bradley continued to assist us wonderfully. Even when we ended up with questions on fishing rods and kayaks, amd I expected him to maybe call a colleague from that section, he was able to help us there too. A great ambassador for Go Outdoors, thanks Bradley!

July 10, 2026
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Brilliant Service

When into Go Outdoors Belfast to enquire about a OEX roof tent. Team were super helpful in their advice. Bradley was excellent and super supportive. Nothing was too much and he guided me through the process to install the roof tent etc.

July 10, 2026
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great customer service

I was served at the checkouts by Sarah-louise and Becky, who went and looked for an alternative self inflating mat for me when I couldn't spot the one I was after. They also let my kids have a turn at scanning the items through the checkout which they loved 😊

July 6, 2026
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The Staff in your Belfast store were…

The Staff in your Belfast store were absolutely fantastic and I had no issues collecting my items there . I would like to thank them all and will be using them again. 🐎🐎

July 2, 2026
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Assisted by Sarah-Louise

Assisted by Sarah-Louise , friendly & helpful. Great store. Definitely be back.

July 7, 2026
Unprompted review
GO Outdoors - Belfast logo

Reply from GO Outdoors - Belfast

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

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