A huge thank you to Ellen and especially Dagmara at GO Outdoors Belfast. Dagmara helped me on the shop floor several times and consistently provided exceptional customer service. Her patience, dedic... See more
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We visited Go - Outdoors Belfast (shortly before closing 🙈)and were served by Bradley, he was so helpful and informative we have never camped before and knew very little about camping gear in general... See more
Company replied
Unfortunately customer service is severely lacking in the Abbey centre store. Lots of staff wandering around the store but wasn’t approached once to ask if we needed anything. Also stood waiting at th... See more
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We visited the Belfast store to look at tents and other equipment for camping. We were assisted by Bradley who was fantastic. Very knowledgeable, helpful and friendly. He is an absolute credit to t... See more
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Company details
About GO Outdoors - Belfast
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Units 1&2 Valley Retail Park, BT36 7LP, Belfast, United Kingdom
- 02896 931369
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Young man named Joshua pointed me in…
Young man named Joshua pointed me in the direction of the camping equipment and recommended me a tent, then a lovely lady named Imogen helped me with my further enquiries on which tent to purchase. Lovely staff
August 10, 2026
Unprompted review
Reply from GO Outdoors - Belfast
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Imogen helped me get tent very useful
Imogen helped me get tent very useful
August 10, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Great help and advice from Carly in…
Great help and advice from Carly in Gooutdoors newtownabbey as always.
August 10, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Belfast
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Going over and above
Went in to buy sleeping bags for a homeless charity in Belfast, being a member the sleeping bags were £10 instead of £20. I bought 2 boxes, 8 bags in each box. Unknown to the girl at the checkout these sleeping bags were for charity but she was very helpful and said they could get a better deal, so between her and 2 other staff we managed to get a very good deal. Thank you to Clare, Maia and Charlene for going over and above.
August 8, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Staff need training
Unfortunately customer service is severely lacking in the Abbey centre store. Lots of staff wandering around the store but wasn’t approached once to ask if we needed anything. Also stood waiting at the tills while 4 members of staff stood chatting and laughing with one another to the side of the counter. Watched a lady in front of us give up and leave and don’t blame her. When someone eventually opened up another till there was no apology and it was like we had inconvenienced her by trying to spend money in the store. A really uncomfortable experience and disappointed as the place is expensive and we were spending a lot of money… doubt we will be back.
August 8, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Thank you for your feedback.
We are sorry to hear about your recent experience in store and that the level of service you received fell so far below expectations.
We understand how frustrating it must have been to see several colleagues available on the shop floor, yet not be offered any assistance, and then be left waiting at the tills without acknowledgement. The lack of communication and apology during your visit is particularly disappointing, and we're sorry that you were made to feel like an inconvenience when making your purchase.
Providing friendly, attentive customer service is something we take seriously, and it's clear that we did not get this right on this occasion. Your comments will be shared with the store management team so that the concerns you've raised can be reviewed with colleagues and used as a training opportunity to improve the experience for future customers.
We appreciate you taking the time to bring this to our attention and are sorry that your visit has left you questioning whether you will return.
Kind regards
Go Outdoors Customer Care Team
Bradley gave me great advice on tent…
Bradley gave me great advice on tent choice ( OEX Hyena 2) when replacing my decayed item. Was out off stock, but he had me one next day, also got an OEX chair as I'm looking a bit of comfort these days.
August 6, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Sarah louise was very helpful she made…
Sarah louise was very helpful she made sure i got my membership discount when i couldnt remember my membership number. Thank you
August 7, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Shout out to Sarah-Louise
Been in a good few times this summer and all the staff have been really helpful when I approach them- shout out to Sarah-Louise who is the reason for the 5 stars, she give over and above, listens and friendly in a professional way.
August 5, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great service and recommendation by…
Great service and recommendation by Sarah Louise for the membership. Saved a good bit.
August 5, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Just left Go outdoor in Belfast had…
Just left Go outdoor in Belfast had brilliant experience with their staff particularly Ben in boot department. I will return soon
August 3, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Great help.from the staff
What made my experience great was the help that I got from the staff member called Mark. He was able to advise me about the camping equipment that suited my needs and quickly realised that I had a disability and helped me get all my camping equipment gathered up and even packed it into my car for me, as I could not lift the heavy 8 man tent and some others items. I am extremely grateful for the help as it was a little embarrassing for me as I could not manage doing this all alone I have been back since and Mark has been quick to help myself and other customers. I even offered him a tip for his kindness, but he would not take it out of respect for the situation I was in.
July 22, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
100% customer service
I have never had a bad visit to this store all staff are approachable and helpful, One staff member Sam stands out as he goes out of his way to make your visit as easy and stressless as possible, he advises you of whats the best for what your looking to do.
July 31, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Expert service
This is our second time in two weeks visiting the Belfast store.
On both occasions we received excellent customer service from Sam. His expertise in the camping field was outstanding. Would def recommend this store. We will be back 🤗
July 31, 2026
Unprompted review
Reply from GO Outdoors - Belfast
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
100% service…
We were served by Bradley who was so knowledable about goretex boots.He was very patient with us and very happy with service.Thanks again .Happy with puchase.
July 29, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Belfast
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Staff are problem solvers
Was served by Sarah-Louise who couldn’t have been more helpful in sorting out an issue with my membership and discount card to ensure I got the discount. She had to drive 2 or 3 different things rather than a “sorry no” - that takes a particular brand of care whilst also making the customer feel they weren’t a hassle. Promotion and pay rise required. Thank you
July 28, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Sarah-Louise was so helpful and…
Sarah-Louise was so helpful and answered all my questions about the tent! Great service!
July 28, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Very helpful staff
Very helpful staff, Adam patiently searched for about 10 pairs of hiking shoes for me without a complaint🙂
July 5, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Sarah-Louise was more than helpful with…
Sarah-Louise was more than helpful with my enquiry and purchases. Excellence in customer service not always seen in other retailers these days.
July 22, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
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