Had good experience today at the store, though the tent I wanted was sold and another was sold out I thought my chances are slim on the style I wanted, anyhow Bradley one of the team was brilliant and... See more
Company replied
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The variety is amazing, I went in for 1 specific item and came out with a full trolley ;-0 Haven't used all items yet but those I have worked well. Customer services were excellent and very helpful... See more
Company replied
A huge thank you to Ellen and especially Dagmara at GO Outdoors Belfast. Dagmara helped me on the shop floor several times and consistently provided exceptional customer service. Her patience, dedic... See more
Company replied
We visited the Belfast store to look at tents and other equipment for camping. We were assisted by Bradley who was fantastic. Very knowledgeable, helpful and friendly. He is an absolute credit to t... See more
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Company details
About GO Outdoors - Belfast
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Units 1&2 Valley Retail Park, BT36 7LP, Belfast, United Kingdom
- 02896 931369
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
I don’t often write reviews for retail…
I don’t often write reviews for retail shops but my experience with Carly at the tills was brilliant. She was so patient when helping me find my ancient account. She also helped me get a good deal on the fleeces I was buying. Thanks Carly, you made our shopping experience a pleasure.
July 1, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Carly was really helpful and ensured I…
Carly was really helpful and ensured I made full use of member offers
July 1, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Helpful staff
Adam in store was extremely helpful. Helped me out to the car to save me doing a 3rd run
June 30, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
New camping furniture
We where looking for some new camping furniture and with the help of Dagmara a wonderful employee we managed to get what we needed and the discounts in store made it a enjoyable experience 😀
June 30, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Choice and good personal service.
June 14, 2026
Reply from GO Outdoors - Belfast
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Northern Ireland Deliveries and Collections non-existent now
GO Outdoors used to be my go-to retailer for camping and hiking gear, but recent changes to their website have made it impossible to order from Northern Ireland. Despite having a store in Belfast, the website no longer offers delivery to Northern Ireland, and the Belfast store doesn’t even appear as an option for Click & Collect.
As a result, customers in Northern Ireland are effectively excluded from taking advantage of GO Outdoors’ excellent offers and discounts, forcing us to shop elsewhere and often pay close to full price for the same products. It’s a very disappointing change for what was once my first choice for outdoor equipment.
June 29, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Wonderful service from Roaa
Wonderful service from Roaa - her efficiency, professionalism and friendliness meant the world to us both. Thank you
June 28, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Very polite
Very polite. I was served by Carly and she helped me with my bagging and was willing to wait at payment for me to sort the klarna payment out. Very bubbly and great customer service. Toilets were nice and clean too which is always nice to see. Carly also renewed my membership nice and easy and was helpful.
June 29, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Belfast
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
The Staff were so helpful &…
The Staff were so helpful & knowledgeable. Sarah-Louise at the tills is a legend, didn't know about the £5 member/loyalty scheme until she mentioned it, saved me a few ££. Best about it is you don't even need a card, just give your postcode, great if you have forgotten or lost your card, just give your postcode & you will still get your discount.
June 23, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
We were served by maia who was very…
We were served by maia who was very helpful and accommodating in helping me gather equipment and apply my discount for Duke of ed equipment she was patient and capable in navigating the websites and finding our discount code when we couldn’t, we had a very good experience.
June 23, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Love Go outdoors
Love Go outdoors, the range of products is excellent and the staff are very helpful especially Bradley in the Newtownabbey store who was very patient and informative
June 20, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Amazing bargains and great staff
Found everything we needed and couldn't believe the price of the tent we got. Bradley was a total legend and signed us up for the members card which saved us £70. Very helpful and nice to talk to.
June 19, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Belfast
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Belfast
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Belfast
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Its all about the people
Refreshing to be served by staff who actually are interested in what you are saying and what products you require ,
Great advise and customer service from Carly @ Newtownabbey
June 15, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Carly was very helpful and pleasant…
Carly was very helpful and pleasant when needed to exchange an item of clothing. Great customer service and very friendly.
June 12, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Very good
Very good. Excellent service and shopping experience. Have recommended this Company on numerous occasions.
May 24, 2026
Reply from GO Outdoors - Belfast
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Olivia accompanied me and gave me…
Olivia accompanied me and gave me advice on products that were very helpful for me so that I could do my Duke of Edinburgh expedition comfortably
June 5, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
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