I popped into the Berwick-upon-Tweed store looking for a warming fleece for my holiday. Staff were on hand to advise what would be best and showed me the latest new arrivals. A very pleasant shopping... See more
Company replied
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Staff rude and disrespectful . First of all no one present in cycling shopping area to assist. Floor staff asked to assist young lady who spent time talking in walkie talkie, not to customer. Same p... See more
Company replied
Paul at Go Outdoors Berwick was incredibly helpful when helping me and my two daughters choose new walking boots. He was patient, knowledgeable and took the time to make sure we each had the right boo... See more
Company replied
Alisha is such a great member of staff to have at go outdoors. She took the time to help me find all the things I need and gave the best advice on what trousers/coats would be best for me and the trip... See more
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Company details
About GO Outdoors - Berwick
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Beside the A1167, TD15 2QT, Berwick, United Kingdom
- 01289 543120
4.9
Excellent
4K reviews
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The staff in the Berwick store were fantastic
The staff in the Berwick store were very helpful and made my day with there attitude to my problem the went the extra mile to make my shopping adventure very pleasant they were Scott &Gillian it reminds me of the old saying service with a smile once again they were fantastic
October 19, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
I popped into the Berwick-upon-Tweed…
I popped into the Berwick-upon-Tweed store looking for a warming fleece for my holiday. Staff were on hand to advise what would be best and showed me the latest new arrivals. A very pleasant shopping experience without being pressured.
October 17, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Great customer service by Alisha
Great customer service by Alisha - helped me select a water proof jacket, spent some time checking different sizes and colours in stock for me and was really patient and friendly.
October 10, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Great service today.
Great service today, which is normal at this store. They sorted out the online order issues quickly and to our satisfaction.
Thank you to all involved.
Keep up the good work.
October 9, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Alisha is such a great member of staff…
Alisha is such a great member of staff to have at go outdoors. She took the time to help me find all the things I need and gave the best advice on what trousers/coats would be best for me and the trip I was going on. I really appreciated the time and effort she gave me!!
September 25, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Excellent service and advice from Aleisha
The member of staff who served me, Aleisha, was amazing, knowledgeable and helpful
October 8, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Berwick
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Great site
Great site, very good shops and easy to use. Not 5 star as it's really awkward to sign in as a member during a shop or payment. Not at all obvious.
September 19, 2026
Reply from GO Outdoors - Berwick
Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Alfie is an amazing edition to your…
Alfie is an amazing edition to your team, he was so helpful ,top man, really happy with our purchases as always
October 4, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Good price
Good price. Very helpful and knowledgeable staff. Would definitely go back again next time we need any outdoor clothes or shoes.
September 20, 2026
Reply from GO Outdoors - Berwick
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
We were served by Andy and found him to…
We were served by Andy and found him to be extremely helpful when assisting me with selecting the item that was suitable for me. Great service, very helpful.
September 29, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Gwen and Andy were super helpful and…
Gwen and Andy were super helpful and had excellent customer service skills.
September 29, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Lovely lad called Josh served us
Lovely lad called Josh served us. We only came in for some sandals, but left with walking boots as well. He was happy to find us the sizes we needed and offered us advice re the shoes
September 20, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Berwick
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
We recently visited the above store and…
We recently visited the above store and were served by Cheryl. This lady was very friendly and informative and assisted us throughout the buying of our items. She is very much an asset to your store.
August 28, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Good Service
Aleisha at the checkout was very helpful and pleasant yesterday. I purchased a sweater and she suggested a membership and a discount, which was very good of her. (Berwick store, GoOutdoors 11.9.26)
September 11, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
The young lady on the till was quite rude
The young lady on the till was quite dismissive and rude Very unhelpful when we asked a question and literally just 'screwed up' the two items of clothing we bought rather than taking the time to fold them She then walked away from the till for no reason before we had even picked up our goods No thankyou or enjoy the rest of your day Disappointing service
September 9, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Products great and good prices
Products great and good prices, floor staff friendly, and Cheryl interested and helpful at the till. Made my day
July 15, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Aleisha was very helpful today
Aleisha was very helpful today. Pleased I found out exactly what I was looking for. Another great experience with helpful staff!
September 3, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Aleisha was very helpful and friendly…
Aleisha was very helpful and friendly at the store tonight. Thank you Aleisha!
September 2, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
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