I popped into the Berwick-upon-Tweed store looking for a warming fleece for my holiday. Staff were on hand to advise what would be best and showed me the latest new arrivals. A very pleasant shopping... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Staff rude and disrespectful . First of all no one present in cycling shopping area to assist. Floor staff asked to assist young lady who spent time talking in walkie talkie, not to customer. Same p... See more
Company replied
Paul at Go Outdoors Berwick was incredibly helpful when helping me and my two daughters choose new walking boots. He was patient, knowledgeable and took the time to make sure we each had the right boo... See more
Company replied
Alisha is such a great member of staff to have at go outdoors. She took the time to help me find all the things I need and gave the best advice on what trousers/coats would be best for me and the trip... See more
Company replied
Company details
About GO Outdoors - Berwick
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Beside the A1167, TD15 2QT, Berwick, United Kingdom
- 01289 543120
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cheryl at the checkout was lovely 😊
September 2, 2026
Unprompted review
Reply from GO Outdoors - Berwick
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Alisha served us today to a RAB down…
Alisha served us today to a RAB down jacket. She was patient eager and knowledgeable. She advised us well as my husband was tall and thin and needed to try M and L sizes and they were all wired in for security. She is a great asset to the store in Berwick well deserving of a bonus! Staff member of the week! Thanks Sue & Graham
September 2, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Really well looked after by Aieisha
Really well looked after by Aieisha. Fantastic customer service. Ensured I will use this branch again.
September 1, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Great service from Aleisha very kind 👍👍
September 1, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great Staff
I was served by Aieisha and have to commend her on her friendly helpful attitude.
September 1, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Cheryl was very friendly and helpful at…
Cheryl was very friendly and helpful at the till, great service!
August 29, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Berwick
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
I like the layout and range of products…
I like the layout and range of products in the Go Outdoors stores. They are so dog-friendly they even provide free doggy treats. The staff are always helpful and polite. And having a membership card provides good discounts!
The company seems to get everything right.
August 13, 2026
Reply from GO Outdoors - Berwick
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Staff rude and disrespectful
Staff rude and disrespectful . First of all no one present in cycling shopping area to assist. Floor staff asked to assist young lady who spent time talking in walkie talkie, not to customer. Same person when asked to find price of item as no label on shirt ( hardly the customers fault) was snappy when talking then snatched item and walked away , whole attitude was awful. We tried to resolve at store level but they wanted to review CCTV customers view counts for nothing , staff member unable to apologise as in managers office upset!
Only positive was the young man who served on the checkout treated customers with respect and kindness
Have shopped in that store for years and always found staff lovely prior to today .
August 29, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thank you for your review. I am very sorry to hear about your recent experience and that the service you received did not reflect the standards you have come to expect from us.
We appreciate your feedback regarding the assistance you received in store and understand how disappointing it must have been to feel that your concerns were not handled in a positive and professional manner. It is encouraging to hear that the colleague who served you at the checkout provided the level of service you would expect, but I am sorry that this was not consistent throughout your visit.
We would like the opportunity to investigate this matter further. To help us do so, we have reached out to you via Trustpilot requesting your contact details and some additional information regarding your visit. Once we receive these details, we will ensure the matter is reviewed with the relevant store management team.
Please accept our sincere apologies for the disappointment caused, and thank you for bringing your concerns to our attention.
Kind Regards
GO Outdoors Customer Care
Cheryl served us today
Cheryl served us today, very pleasant on till & we had a lovely conversation with her indeed, she made our time at the till run very smoothly indeed.
August 27, 2026
Unprompted review
Reply from GO Outdoors - Berwick
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
So very helpful and cheerful service by…
So very helpful and cheerful service by the lovely Cheryl. The lady is an asset to your company. Huxley says thank you for the doggy treats.
August 26, 2026
Unprompted review
Reply from GO Outdoors - Berwick
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Josh was great what a lovely member of…
Josh was great what a lovely member of staff very kind and courteous thank you
August 22, 2026
Unprompted review
Reply from GO Outdoors - Berwick
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Another great shopping trip in Go…
Another great shopping trip in Go Outdoors. Attentive service from Paul for wellies and sandals as well as on the till. Thank you!
August 16, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Good knowledgeable customer service from Paul at Go Outdoors Berwick
Paul at Go Outdoors Berwick was incredibly helpful when helping me and my two daughters choose new walking boots. He was patient, knowledgeable and took the time to make sure we each had the right boots and a good fit. The store also has a great selection of walking shoes and boots, with plenty of choice. Excellent customer service — highly recommended!
August 16, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Brilliant
Brilliant. Went in to get a a tent and air mattress for a last minute camping trip, Cheryl was amazing at giving us recommendations and advice. Would definitely recommend popping in!
August 14, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Go outdoors berwick
The store is always well stocked and very rarely will you go in looking for something and not find it! Customer service is always great, everyone is helpful and plenty knowledge amongst the staff. Served by Cheryl who is always a friendly face providing great customer service.
August 2, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great choice available
Great choice available, both on-line and in store. Very competitive pricing for members.
July 28, 2026
Reply from GO Outdoors - Berwick
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great experience
Great experience, very welcoming and staff always seem to enjoy what they do
July 28, 2026
Reply from GO Outdoors - Berwick
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Popped into the Berwick store last…
Popped into the Berwick store last month whilst on holiday in Northumberland we met the lovely Cheryl at the checkout who was such a delight to chat to and gave great customer care she also gave us some treats for our dogs when she discovered we had left them outside in the camper van 🐕🐕
July 6, 2026
Unprompted review
Reply from GO Outdoors - Berwick
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Reply from GO Outdoors - Berwick
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.