Staff rude and disrespectful . First of all no one present in cycling shopping area to assist. Floor staff asked to assist young lady who spent time talking in walkie talkie, not to customer. Same p... See more
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Paul at Go Outdoors Berwick was incredibly helpful when helping me and my two daughters choose new walking boots. He was patient, knowledgeable and took the time to make sure we each had the right boo... See more
Company replied
Cheryl served us today, very pleasant on till & we had a lovely conversation with her indeed, she made our time at the till run very smoothly indeed.
Company replied
The store is always well stocked and very rarely will you go in looking for something and not find it! Customer service is always great, everyone is helpful and plenty knowledge amongst the staff. Ser... See more
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Company details
About GO Outdoors - Berwick
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Beside the A1167, TD15 2QT, Berwick, United Kingdom
- 01289 543120
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Cheryl and J.Benton
Amazing service from Cheryl and J.Benton during the purchase of a child’s bike. Super quick and a such a friendly experience - more welcomed after a drama created by Halfords!
July 31, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Berwick
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Helped by Cheryl who knew her stuff and…
Helped by Cheryl who knew her stuff and was super friendly.
July 31, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Cheryl is so welcoming and lovely…
Cheryl is so welcoming and lovely unfortunately didn’t take up her offer of marshmallows. Wonderful place to walk around and take a look at.
July 31, 2026
Unprompted review
Reply from GO Outdoors - Berwick
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Always good service.
July 29, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
I was served by Cheryl
I was served by Cheryl, she was very helpful and knowledgeable also polite and respectful.
Thank you Cheryl
July 29, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Fantastic service
Both the gentleman in the boot section and Cheryl on the till we're amazing. So friendly and helpful. Would definitely recommend Go Outdoors Berwick
July 29, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Served by the lovely Cheryl today
Served by the lovely Cheryl today, kind and cheerful. Brilliant customer service
July 29, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Good store with lots of choice.
Good store with lots of choice.
Always good to pop into the Berwick store. Staff are friendly and helpful.
Cheryl at the check out is always cheerful and friendly with a packet of dog treats at the ready!
July 26, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Go outdoors in Berwick is nice with…
Go outdoors in Berwick is nice with lovely staff. Thank you Cheryl for your help.
July 27, 2026
Unprompted review
Reply from GO Outdoors - Berwick
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Reply from GO Outdoors - Berwick
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
A great shop for outdoor supply
A great shop for outdoor supply , clothing and gadgets.
Even if you don’t need anything worth visiting , you probably won’t leave empty handed.
Special Thank you to Cheryl for your friendly service and travel tips🌟
Kind regards Juliette &Arno🇳🇱
July 27, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Excellent customer service
Cheryl served us and she was so helpful with the life jacket I was buying ! She gave me good advice about the fit! She also told me about the blue light card discount scheme which I was very grateful for! Excellent service all round and a friendly smile and chat at the till which made the whole shopping trip more pleasurable !
July 26, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Beautiful staff
Straight away the young man answered my question about joining the membership scheme. Loads of lovely clothes and good names. Best of all was meeting Cheryl what a beautiful lady. So helpful and went through all discounts and as I am an NHS employee she highlighted I was eligible for a discount.
Cheryl also told us about some local places to visit.
Lovely visit to Go Outdoors.
Gail Munro
July 26, 2026
Unprompted review
Reply from GO Outdoors - Berwick
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Served by Cheryl who could not have…
Served by Cheryl who could not have been more helpful. Cheerful, friendly and knowledgeable. We even got a great discount too. Thank you.
July 23, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Ideal Experience
Friendly, helpful and knowledgeable staff, great prices, a good variety of items to choose from in the shop, and convenient location and opening hours.
July 25, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Lovely staff & good customer service
Lovely staff & good customer service! Bought my daughter who’s potty training a carry potty but it was marked the wrong price so 2 lovley ladies sorted it out & knocked some money off for us for the hassle. Served by Cheryl couldn’t thank her enough☺️
July 24, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
We were served today by Cheryl
We were served today by Cheryl. She is a lovely lady, very friendly. She sorted our discounts out and saved us a lot of money. She was lovely with our little dog and gave her treats.
Another helpful man showed us to the recliners we wanted and lifted them to the till for us.
A great experience.
July 24, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Super staff
Served by Cheryl, the friendliest lady, felt like she was interested in us as a family gave advice and offered helpful suggestions on making the most out of our shopping and further experience while in the area.
Also asked for help while we were looking in the isles and again another polite staff member pointed out what we needed.
July 23, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Ken and Gwen in Berwick!
Myself and my boyfriend can’t thank Gwen and Ken at Go Outdoors Berwick for saving our holiday! We had a faulty product and with no fuss, the issue was promptly solved. They were both extremely kind, professional and calm throughout the whole process! They are amazing:)!
July 23, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
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