As usual excellent service from Eddie and Abbie when we went in to purchase mid walking boots. Always helpful in the Birkenhead store whoever is in the store.
Company replied
Location
Switch location32/34 Borough Pavement, Pyramids Shopping Centre, CH41 2XX Birkenhead, GB
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See what reviewers are saying
Great experience/ customer service! Rang to ask did they have a certain tent in stock as I’d been chasing around trying to find one, they only had two and as I was travelling an hour to come and pur... See more
Company replied
I selected a cagoule with what I thought was the correct size. Chris thought otherwise and suggested I try it on there and then. He was right and I was wrong and selected the next size up. So thank... See more
Company replied
I was served by Abbie today who helped me with replacement sunglasses even though I didn’t have my receipt only a bank transaction she was able to find my receipt and process a replacement pair of sun... See more
Company replied
Company details
About GO Outdoors - Birkenhead (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
32/34 Borough Pavement, Pyramids Shopping Centre, CH41 2XX, Birkenhead, United Kingdom
- 0151 559 3381
4.9
Excellent
1K reviews
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As usual excellent service
As usual excellent service from Eddie and Abbie when we went in to purchase mid walking boots. Always helpful in the Birkenhead store whoever is in the store.
July 30, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great service by Chris and Mimi
Great service by Chris and Mimi. Went the extra mile to help us find exactly what we needed.
August 2, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Abbie was very helpful and nice to talk…
Abbie was very helpful and nice to talk with, thanks :)
August 4, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Very Helpful Staff
I selected a cagoule with what I thought was the correct size. Chris thought otherwise and suggested I try it on there and then. He was right and I was wrong and selected the next size up. So thank you Chris for being so very attentive and helpful
July 29, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Chris and Eddie
Both Chris and Eddie, were a great assistance and very helpful
July 30, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent service by Chris
Excellent service by Chris, very quick and efficient
July 30, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
EDDIE was professional and helpful
EDDIE was professional and helpful. Eddie has a good knowledge of the products and guided me to exactly what I required
Thank You
Derek Blackburn BRITISH MILITARY VETERAN
July 30, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Replacement sunglasses
I was served by Abbie today who helped me with replacement sunglasses even though I didn’t have my receipt only a bank transaction she was able to find my receipt and process a replacement pair of sunglasses. Great and speedy service
July 25, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great experience/ customer service
Great experience/ customer service! Rang to ask did they have a certain tent in stock as I’d been chasing around trying to find one, they only had two and as I was travelling an hour to come and purchase it Abbie said she would keep one back for me.
July 25, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Birkenhead (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Chris was very helpful when I was choosing which size ice pack for my cool bag
Chris was very helpful when I was
July 13, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Birkenhead (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Chris and Adam very helpful
Chris and Adam very helpful, knew their product and. a sale was made. Will be back for walking shoes in the Autumn Roger the Egg man
July 13, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Thank you Birkenhead Go Outdoors
Good prices and a range of premium and budget tents and bags. Staff are very friendly. As a D of E leader I always welcome their advice. I had an item to return. Refunded with no problem and alternatives recommended. The staff member I saw (Mimi) was exceptionally helpful.
July 2, 2026
Reply from GO Outdoors - Birkenhead (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Had a lovely experience with the girls…
Had a lovely experience with the girls Abbie and Mimi they were lots of help very welcoming and honestly a god send when it came to helping me figure out what I needed for camping. Amazing 10/10 thank you so much
July 8, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Eddie was so helpful
Eddie was so helpful.
They tried to find what we wanted at a great price .
Happy smiling engagement
Xx
June 28, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Very pleasant assistants
Very pleasant assistant on ground floor directed me upstairs to the Ladies shoes. There Chris was super quick & efficient and pleasant. I was served quickly & efficiently and bought the exact sandals I wanted. I was in a hurry so very pleased with my experience this morning. I always enjoy going to GoOutdoors Birkenhead.
July 6, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Poor staff training, and Trading Standards.
Went to buy a lightweight, wide brimmed, hat. Staff member asked if I needed help ; I said what I wanted. Out of several types of hat on display, he offered me a baseball cap, as the only one which was waterproof. I said what about this one, holding a lightweight, wide brimmed hat with "dry" printed on it in large letters ; "oh that isn't waterproof".
I read the label which clearly said it was waterproof, so at £22 displayed price I decided to buy.
Took it to the til, "that'll be £30 please". I told him it wouldn't, and pointed out it was displayed as £22. " Oh sorry, that'll be £27".
I again pointed out it clearly says £22 as displayed. He then went into a dialogue about the displayed price being a members price, and that £5 has to be added onto the displayed price for non members.
I stated that this was a clear breach on Trading Standards legislation, as it was misleading.
I reluctantly paid £27, and left.
I WILL NEVER SET FOOT IN GO OUTDOORS AGAIN".
July 1, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thank you for sharing your detailed review with us.
I am sorry for the frustration caused by our pricing structure. We understand that the difference between member and non-member pricing can come as an unwelcome surprise, particularly if you were not expecting it, and I appreciate your concerns.
For a small cost our 12-month membership allows you to obtain great prices as well as exclusive offers and special promotions. You can also take advantage of our popular Price Match services and be the first to shop our new product ranges.
Kind regards
Go Outdoors Customer Care Team
Staff including Abbie worked well to…
Staff including Abbie worked well to find items requested.
June 25, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
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