Chris in the Birkenhead store was very knowledgable and helped us make a really good choice for our purchase for a junior raincoat. He really understood what we were after and not at all pushy. Really... See more
Company replied
Location
Switch location32/34 Borough Pavement, Pyramids Shopping Centre, CH41 2XX Birkenhead, GB
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Excellent service from Adam and Mimi who were attentive, totally customer focused but not in the slightest bit pushy. I got the camping stove i wished for along with the information for future purpo... See more
Company replied
Chris in the Birkenhead town centre store was amazing very helpful answered all questions and helped me make an informed choice. I cannot recommend this store enough staff amazing, and customer servi... See more
Company replied
Very helpful professional staff..listened carefully to what was needed and gave expert advice without hard sell or gender bias, making for a relaxed environment to purchase good quality items and time... See more
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Company details
About GO Outdoors - Birkenhead (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
32/34 Borough Pavement, Pyramids Shopping Centre, CH41 2XX, Birkenhead, United Kingdom
- 0151 559 3381
5.0
Excellent
1K reviews
Asks customers to review
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Fantastic service at go outdoors…
Fantastic service at go outdoors Birkenhead today Chris who severed me was very helpful with the tent i bought and very friendly thanks
September 8, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Great service
Went to the store today as urgently needed some waterproof trousers. Abbie directed me to the right area and explained the advantages of having a membership card.
Great service and the one shop I’ll always make the trip to Birkenhead for.
September 8, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Birkenhead (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Excellent advice and reserved an item…
Excellent advice and reserved an item over the phone from Mimi
September 6, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Really helpful staff
Really helpful staff. Abbie kindly checked a very recent delivery to the shop and found the item I was looking for. I could not have asked for better service.
September 4, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Eddie sorted out everything with my go…
Eddie sorted out everything with my go outdoors card with the correct e-mails address brilliant
Thank you
September 1, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Great value for money!
Great value for money, fantastic service! Eddie was charmingly helpful, giving very welcome advice without being pushy or intrusive.
September 1, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Great Service in the Birkenhead store…
Great Service in the Birkenhead store by Abbie
September 1, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great service!
Mimi was super helpful and was happy to exchange the items I had bought in another branch.
August 29, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Great shop
Great shop, has most things you'll need, especially last minute stuff , and Mimi was very informative, patient and helpful, and so have the other assistants in there there when we've needed help & information, 10/10
August 29, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Adam was extremely knowledgable and…
Adam was extremely knowledgable and helpful in helping me choose several products and explaining how I could order a couple of not in stock items via the website for click and collect. Thank you Adam!
August 29, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Excellent service
Excellent service. Adam was extremely knowledgeable and helpful
August 29, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Super easy
Super easy. I needed to fix a tent pole and Eddie was super helpful. And now I have a working tent 😁
Good value products too
August 23, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Always go for my ( nixwax) Tec wash and…
Always go for my ( nixwax) Tec wash and wash-in waterproofer , from GO-OUTDOORS , staff are always there to help you if needed.
August 27, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service
Trying to order 2x Compass e bikes on sale and website not accepting membership for discount. Spoke to Adam Lynch at Birkenhead store who not only ordered 2 bikes in for me to collect but also spoke to Chester branch on my behalf and has arranged for them to build bikes for me if I drop them off. Excellent customer service and have nothing but praise for him and all Birkenhead staff who are always very helpful.
August 26, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Was served by Adam
Was served by Adam, he was so helpful and kind. Explained the membership to me and answered all my questions. He was so lovely he deserves a pay rise!!
August 26, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Reply from GO Outdoors - Birkenhead (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Birkenhead (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Helpful Staff, quick service
Chris helped me quickly find a pair of wider fitting trainers which were a much better fit than those I tried in other shops.
August 22, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Excellent friendly and helpful service…
Excellent friendly and helpful service from both Eddie and Adam. Thanks.
August 22, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
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