Chris in the Birkenhead store was very knowledgable and helped us make a really good choice for our purchase for a junior raincoat. He really understood what we were after and not at all pushy. Really... See more
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Location
Switch location32/34 Borough Pavement, Pyramids Shopping Centre, CH41 2XX Birkenhead, GB
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Excellent service from Adam and Mimi who were attentive, totally customer focused but not in the slightest bit pushy. I got the camping stove i wished for along with the information for future purpo... See more
Company replied
Chris in the Birkenhead town centre store was amazing very helpful answered all questions and helped me make an informed choice. I cannot recommend this store enough staff amazing, and customer servi... See more
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Very helpful professional staff..listened carefully to what was needed and gave expert advice without hard sell or gender bias, making for a relaxed environment to purchase good quality items and time... See more
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Company details
About GO Outdoors - Birkenhead (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
32/34 Borough Pavement, Pyramids Shopping Centre, CH41 2XX, Birkenhead, United Kingdom
- 0151 559 3381
5.0
Excellent
1K reviews
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Excellent service from Eddie and Adam
Excellent service from Eddie and Adam. Always really helpful.
October 1, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Go Outdoors, Birkenhead
The staff in Go Outdoors, Birkenhead are knowledgeable and friendly.
September 28, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very good service and expertise offered.
Very helpful professional staff..listened carefully to what was needed and gave expert advice without hard sell or gender bias, making for a relaxed environment to purchase good quality items and time to try things on without rush or pressure..Explained terms of purchase with clarity which was reassuring.thank you to Eddie,Mimi and Abbie
September 24, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Can't go wrong with Go Outdoors
Can't go wrong with Go Outdoors; always greeted with a smile, if I need help or advice, everyone is there to assist. Recently, one of the girls, Abbey, kept a pair of pants on side for me which was great; went there after work snd they were waiting for me.
September 16, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Abbie was very helpfull in birkenhead…
Abbie was very helpfull in birkenhead Express
September 25, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great service from Abbie
Great service from Abbie. Thanks, I will be back
September 24, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Camp bed
Went in for camp beds and Chris was excellent in his service, very helpful, even got the display bed down for us to try. Purchased the Higear Slumber Campbed, crossbar was hard to put on, hopefully it will get easier, once it has been used a few times other than that the campbed went up easily.
September 23, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Good Service
Ordered online for store pickup.
I was informed as soon as the item was available and I was able to get it without issue.
September 13, 2026
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
We were greeted by friendly staff
We were greeted by friendly staff. The store had a good range of womens walking boots at a range of prices. Adam was very helpful in explaining some of the construction of the boots and helping me choose what was good for me, he was friendly without being intrusive.as was Eddie on the till.Thank you.
September 19, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Brilliant Staff
Your sales staff at Birkenhead store are a credit to you!
September 18, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Abbie was very helpful and gave a good…
Abbie was very helpful and gave a good recommendation on the best shoes to buy :)
September 19, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Annie and Chris kept hold of an airbeam…
Annie and Chris kept hold of an airbeam I was expecting, ordered from the Liverpool store. Great friendly service, thank you both very much.
September 17, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Checking online for walking shoes
Checking online for walking shoes, seen that the Birkenhead shop had in stock. Arriving at the shop greeted by Abbie who was very helpful. Excellent service credit to store.
September 18, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Excellent service from Eddie and Abbie
Excellent service from Eddie and Abbie
September 17, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
H2O proof Kex
We called in tor my wife to buy waterproof trousers.
The excellent Chris advised her and had a chat about the options.
His product knowledge and maturity in conversation made parting with our money slightly more enjoyable. :-))
No hesitation in recommending the Birkenhead precinct store.
September 17, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
I am an 85 year old suffering from…
I am an 85 year old suffering from Parkinson’s. I went to Birkenhead Go outdoors to buy sandals. I was met by Mimi who was kind,considerate,patient, and anxious to help me. Nothing was too much trouble. I am very grateful to her. She is an asset to Go Outdoors!
September 12, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Abbie was very polite
Abbie was very polite, knowledgeable and pleasant. I picked up a parcel as she welcomed me and my little dog. Then we all went upstairs to look ar walking shoes. She went in and out of the stack room to get yet another pair of trainers all with a smile and cheerful attitude. Thank you Abbie for all your help with such a lovely attitude.
September 11, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Birkenhead (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Really helpful and pleasant staff
Mimi was really helpful today when we attended to buy a new tent. Great advice provided by other members of the team also. Thanks a million!
September 12, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Abbie helped me choose the right pair…
Abbie helped me choose the right pair of walking shoes that fitted my requirements and budget. She was knowledgeable, helpful and patient with my fussiness. Eddie assisted her in swapping my shoes when I changed my mind re.colour. Brilliant teamwork.
September 10, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
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