Abbie helped me choose the right pair of walking shoes that fitted my requirements and budget. She was knowledgeable, helpful and patient with my fussiness. Eddie assisted her in swapping my shoes whe... See more
Company replied
Location
Switch location32/34 Borough Pavement, Pyramids Shopping Centre, CH41 2XX Birkenhead, GB
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See what reviewers are saying
Went to the store today as urgently needed some waterproof trousers. Abbie directed me to the right area and explained the advantages of having a membership card. Great service and the one shop I’l... See more
Company replied
Trying to order 2x Compass e bikes on sale and website not accepting membership for discount. Spoke to Adam Lynch at Birkenhead store who not only ordered 2 bikes in for me to collect but also spoke... See more
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I rang ahead to prior to making a visit to store. Adam was both helpful and informative. He provided information about two differing BBQ's including a description and price when I asked.... See more
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Company details
About GO Outdoors - Birkenhead (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
32/34 Borough Pavement, Pyramids Shopping Centre, CH41 2XX, Birkenhead, United Kingdom
- 0151 559 3381
4.9
Excellent
1K reviews
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Excellent service from Mimi in store
Excellent service from Mimi in store. She helped me to find the right rucksack for an up coming trip and showed me how to fit it correctly to ensure a good fit. Very friendly and helpful.
January 9, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Excellent service from Mimi and Chris
Excellent service from Mimi and Chris
January 13, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great staff
Helpful, professional staff. On this occasion served by Adam but the whole team are great and we go back for the great customer service
January 10, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Helpful service from Abbie
January 11, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Polite helpful staff .
We where helped today by Milli and Abbie who where so lovely . They helped to find what we wanted and also set up an account for us to be members . They gave great advice and the items we bought are top quality for an amazing price !
January 11, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
"Chris" served me again today he is…
"Chris" served me again today he is always super helpful . And even price matched me to an online competitor. 5 star service from him every time 👍🏼
January 10, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
A great experience
Another great experience of shopping at Go Outdoors in Birkenhead. Great prices and super helpful staff.
January 10, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Mimi was brilliant great customer…
Mimi was brilliant great customer service
January 9, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Staff so helpful and friendly
Staff so helpful and friendly. Went to pickup purchases and chatted to both male and female employees so friendly. Ended up buying another bargain and more online as they did not have in stock. Didn’t know I could do that. Will go again. Store is lovely and clean and welcoming and of course such value for
Money.
January 7, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Amazing staff down birkenhead I was…
Amazing staff down birkenhead I was seen by hannah, she was great and the two lads downstairs was really happy with service will be back soon
January 8, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
The staff Hannah and Abbie were amazing…
The staff Hannah and Abbie were amazing so helpful and professional nothing was too much trouble for them. The selection of items was great and the price was even better. I visit the Birkenhead store even though it is not my closest because the customer service is second to none.
November 29, 2025
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Went in to have a browse and was…
Went in to have a browse and was assited by Chris, Adam and Mimi. All three staff members were polite, helpful and are a credit to the company. I ended up buying a few items and signing up for a membership. Excellent experience.
January 2, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Awkward customer but great experience
I find it hard to get proper fitting shoes because my feet are a nightmare but the folk here spared no expense to help and discuss what options I had and help me find something that fit well. I took home a pair to try in the house, but they weren't perfect. They let me exchange the pair for another without fuss and I think I'm on to a winner now. Shoutouts to Hannah, Chris, Adam and the lady with the blue hair who's name I didn't get.
December 30, 2025
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Only ordered my Detector yesterday and…
Only ordered my Detector yesterday and it arrived before 12pm today especially over Christmas period what great delivery service thanks Gary
December 30, 2025
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Needed an emergency waterproof/…
Needed an emergency waterproof/ windproof jacket for the festival in the park over the summer.
Adam and Chris were brilliant and took their time to go over the options with me! They helped me pick a fantastic coat that kept me warm and dry with unexpected extreme weather. Thanks again!
July 19, 2025
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Chris is amazing (you should give him a…
Chris is amazing (you should give him a raise), he is helpful, and nice
December 29, 2025
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Hannah served me an she was fantastic…
Hannah served me an she was fantastic with dealing with me
December 27, 2025
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service
Adam was very helpful and advised me about the best products and value for money.
December 23, 2025
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Visited Go out doors and Staff Chris…
Visited Go out doors and Staff Chris and Mimi were very friendly and professional
Chris ordered the two coats that I requested and they were delivered the nx day
Excellent service.
December 19, 2025
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
What's not to love about Go Outdoors…
What's not to love about Go Outdoors Birkenhead. Well stocked store givwn the size, with great customer service.
Special thanks to Milli and Abbie for their assistance purchasing a new Mountain Equipment coat, very helpful and pleasant especially at a very busy period of the year; thank you both.
December 20, 2025
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
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