Went to the store today as urgently needed some waterproof trousers. Abbie directed me to the right area and explained the advantages of having a membership card. Great service and the one shop I’l... See more
Company replied
Location
Switch location32/34 Borough Pavement, Pyramids Shopping Centre, CH41 2XX Birkenhead, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Trying to order 2x Compass e bikes on sale and website not accepting membership for discount. Spoke to Adam Lynch at Birkenhead store who not only ordered 2 bikes in for me to collect but also spoke... See more
Company replied
I rang ahead to prior to making a visit to store. Adam was both helpful and informative. He provided information about two differing BBQ's including a description and price when I asked.... See more
Company replied
Fantastic service at go outdoors Birkenhead today Chris who severed me was very helpful with the tent i bought and very friendly thanks
Company replied
Company details
About GO Outdoors - Birkenhead (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
32/34 Borough Pavement, Pyramids Shopping Centre, CH41 2XX, Birkenhead, United Kingdom
- 0151 559 3381
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from GO Outdoors - Birkenhead (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Chris was incredibly friendly and gave…
Chris was incredibly friendly and gave me some excellent advice with regards to a little camping stove for my allotment.
Im made up with the service and would definately recommend.
April 24, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
5 stars
5 stars, absolutely brilliant customer service from Chris, would highly recommend
April 23, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
A absolute pleasure to spend my money…
A absolute pleasure to spend my money in this shop extremely helpful kind and Abbie and the other staff members made me comfortable. Very friendly service with a smile thanks for your help
April 22, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Go outdoors Birkenhead …
I bought a tent from the go outdoors shop in Birkenhead today, Abbie was very helpful and gave good advice on tents equipment etc ,
April 22, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Chris served me today
Chris served me today. I had quite a lot of questions about the products I was choosing and which ones to choose from out of a selection of similar items. Chris was able to talk me through the pros and cons and I am very happy with my purchases.
April 22, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Just popped in Birkenhead store Chris…
Just popped in Birkenhead store Chris very helpful noticed my blue light card to obtain discount. Thanks.
April 20, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Helpful and friendly.
I went into the shop to look for a thermal, leak-proof flask. Mimi was very helpful in showing me the range of flasks available and although I didn't have my membership card with me I got the discount as they found my details on the system.
April 17, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Birkenhead Go Outdoors
We went into the Birkenhead Go Outdoors today and were tended to be a lovely and knowledgeable gentleman named Chris. He was extremely helpful in assisting us to pick out suitable backpacks for both my son and daughter. We will definitely be visiting again for all our scouting and camping needs.
April 18, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great service
Chris was very Helpful & very informative to questions I purchased. Much appreciated
April 16, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Helpful Mimi & Abbie
Called at the store today to look for a sleeping bag for our grandson’s DofE this weekend. Both Mimi and Abbie were very helpful and knowledgeable on the products. We came away with a great deal 👍
April 15, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Super helpful and friendly
The workers were really helpful and helped me pick out the right pair of shoes based on planned activities/what I’d be wearing them for and taking into account colour preferences and they’re an amazing pair - staff at the till were really friendly too overall a nice and welcoming experience. Was served by Abbie, Chris, and Mimi
April 2, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
We were served by Chris today
We were served by Chris today, he was extremely helpful, his knowledge of what we needed for our Sons DofE trips was great!! Excellent customer service, Thank you Chris your time and assistance was greatly appreciated, will be visiting this store again.
April 12, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Great customer service!
Chris was brilliant. They were friendly and knowledgeable and helped me select the right product for my trip away. All staff were welcoming and helpful 😊
April 11, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Absolutely Smashing!
Me and my friend Joe are going wild camping up in the Cairngorms this week. We didn't have much of an idea on tent weather specifications but Adam came upstairs and helped out. He was really friendly, professional and overall a nice decent fella to have a chat with. I will be coming back before we set off to pick up some more stuff I still need. Hopefully Adam is there again haha!
April 9, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Excellent staff and very helpful
Excellent staff and very helpful. Lots of selection for a small store. Overall great experience.
April 7, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Adam and the rest of the staff in Go…
Adam and the rest of the staff in Go Outdoors were very helpful.
April 6, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Adam was brilliant
Adam was brilliant. His knowledge of tent reproofing saved me a lot of time. He also helped ensure that I got the best value for money. The staff at this store are lovely and knowledgeable, and the variety of stock is great.
April 4, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
These guys are brilliant
These guys are brilliant. Although a small shop , they cannot do enough for you. If they havent got it in stock, they will get it and then call when its in.
I was served by Adam. He is great and knows his stuff. Also there are some great sale items there too. Will be back again soon.
April 2, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.