Chris in the Birkenhead store was very knowledgable and helped us make a really good choice for our purchase for a junior raincoat. He really understood what we were after and not at all pushy. Really... See more
Company replied
Location
Switch location32/34 Borough Pavement, Pyramids Shopping Centre, CH41 2XX Birkenhead, GB
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Excellent service from Adam and Mimi who were attentive, totally customer focused but not in the slightest bit pushy. I got the camping stove i wished for along with the information for future purpo... See more
Company replied
Chris in the Birkenhead town centre store was amazing very helpful answered all questions and helped me make an informed choice. I cannot recommend this store enough staff amazing, and customer servi... See more
Company replied
Very helpful professional staff..listened carefully to what was needed and gave expert advice without hard sell or gender bias, making for a relaxed environment to purchase good quality items and time... See more
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Company details
About GO Outdoors - Birkenhead (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
32/34 Borough Pavement, Pyramids Shopping Centre, CH41 2XX, Birkenhead, United Kingdom
- 0151 559 3381
5.0
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
They gave all the necessary support to…
They gave all the necessary support to get what I wanted.
June 23, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Abbie is just fantastic
Abbie is just fantastic ! Called her for info regarding hiking gear in the morning and was extremely helpful and knowledgeable once I got to the shop this afternoon. Cannot beat this kind of superb service ! Thanks
J.
June 25, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Lovely customer experience
Lovely customer experience, staff ensured us they were available if we needed anything and had lovely energy (jack). I only got what was necessary today but I will be coming back for a free spirit coat after having a chat with one of the staff members (Abbie).
June 23, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Served by Chris
Served by Chris, he was fab! Found me what I was looking for, was friendly, helpful and knowledgeable 🌟
June 20, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Abbie served me
Abbie served me. She was very knowledgeable and gave me good advice about walking shoes. She found me the perfect pair. I was very specific about what I needed and she was very helpful in finding me a range of alternatives to choose from. It is always a bit daunting when faced with a wall of shoes and Abbie's help was invaluable.
June 19, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Adam
Adam, the sales assistant was very pleasant and competent. He was knowledgeable about the range of boots and trainers and very patient, not pressurising for a sale. A good shopping experience.
June 9, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
I was served by Chris at the Birkenhead…
I was served by Chris at the Birkenhead branch, excellent customer service, some useful advice and great customer rapour, top service
June 13, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Chris was great today when I called in…
Chris was great today when I called in for camp bed and sleeping bag, very helpful and he was surprised a few hours later when I went back to rebuy the same items for a friend, thanks chris
June 12, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Great Staff
I had an issue with my membership not showing when I trying to order items on the web site, the members price was not being added at the checkout. I went into the store and spoke with Adam who confirmed my membership was valid, he then ordered the items for me, which he has delivered to the shop for me to collect today. Fantastic service and help from all the staff at this store.
June 11, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Helpful & friendly
Was served by Chris who was very friendly and helpful.
June 10, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Chris was extremely helpful!
Chris was extremely helpful with product choices, he guided me in an informed and considerate manner so I decided to spend twice as much as I had planned because of the unobtrusive way in which he dealt with me. I would come again.
June 10, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
No disability access, discrimination at its best
Click and collect service is very good, however I was unable to shop for any camping gear in the Birkenhead store as there was no lift or escalator.
Disability access is a right, so probably won’t shop with you again
June 3, 2026
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Second visit to the store at Birkenhead
Second visit to the store at Birkenhead
Chris is helpful and knowledgeable
All small store has decent selection.
Store clean tidy and bright. Everything in its place.
June 7, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
DoE Equipment
Went in to get boots and rucksack for son doing DoE. Great prices and Adam and Chris provided great advice!!!
June 6, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Welcoming staff
Welcoming staff, knowledgeable and extremely helpful. Abbie found exactly what I needed, perfect fit in Navy. Thank you 😊
June 6, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Great shop
Great shop, friendly staff. Chris served me he was very knowledgeable, very helpful and sincere.
June 4, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Adam is very helpful and friendly
Went in to just get some clothes travel wash. Adam was very helpful & showed me what items were suitable for a ‘3 for 2’ offer.
Have been served by Adam on previous visits and he seemed to recognise me. Always very friendly, genuinely ‘smiley’ and helpful. 👍
June 4, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Adam
Adam, you are a star. I love how you knew why we'd come in. Your advice and help was brilliant. We'll be back for the rest of his D of E stuff next month. Thank you so much
June 3, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
GO Outdoors Birkenhead
GO Outdoors Birkenhead. Excellent service, great customer experience. Thanks to Chris.
June 3, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
We went to get a couple of things for a…
We went to get a couple of things for a camping trip. Mimi was on the first floor and was funny and helpful. Chris was at the till, he went out of his way to help and was also cheerful.
May 23, 2026
Unprompted review
Reply from GO Outdoors - Birkenhead (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
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