GO Outdoors - Blackpool (Express) Reviews 

323
TrustScore 5 out of 5

4.9

Victoria Street, FY1 4RJ Blackpool, GB


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Rated 5 out of 5 stars

Went in to collect my order which I needed for the next day which said was in stock but unfortunately wasn't. I didn't have time to travel to another store to collect. So John kindly offered to pick... See more

Company replied

Rated 5 out of 5 stars

Excellent shop I get a lot of my clothes from here, staff are a delight to talk to always friendly, shame it’s closing down as Blackpool doesn’t have many outdoor shops.

Company replied

Rated 5 out of 5 stars

Fantastic experience! All the staff were extremely helpful and knowledgeable about their products. Big shout out to Tom who went above and beyond to help us and provided discounts that we were unaware... See more

Rated 5 out of 5 stars

Visited the Blackpool Express store yesterday with my wheelchair bound aunt. I was looking for freezer blocks so one of the young men sales assistants (Tom) took me upstairs and found the right pro... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Blackpool (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Victoria Street, FY1 4RJ, Blackpool, United Kingdom

  • 01253 200909

4.9

Excellent

TrustScore 5 out of 5

323 reviews

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4.9

All reviews

(323)

34,600 reviews in the last 12 months

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Rated 5 out of 5 stars

Recent visit to Blackpool store

Was in the blackpool store on Saturday and found Tom to be very helpful and engaging with his customers. Found exactly what we were looking for and had a very helpful tip from him with regard to getting items for someone who finds lots of materials very itchy. A great asset to the store

November 23, 2024
Unprompted review
GO Outdoors - Blackpool (Express) logo

Reply from GO Outdoors - Blackpool (Express)

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Tom is Very friendly & helpful

Very friendly & helpful

November 24, 2024
Unprompted review
GO Outdoors - Blackpool (Express) logo

Reply from GO Outdoors - Blackpool (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I went looking for some walking sandals…

I went looking for some walking sandals and was looked after extremely well by Tom. Nothing was too great an effort for him. He was courteous, friendly and helpful and offered good advice.

November 21, 2024
Unprompted review
GO Outdoors - Blackpool (Express) logo

Reply from GO Outdoors - Blackpool (Express)

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service by Tom

Great service by Tom. Knowledgeable and attentive.

November 16, 2024
Unprompted review
GO Outdoors - Blackpool (Express) logo

Reply from GO Outdoors - Blackpool (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was served by Tom on Monday 11th…

I was served by Tom on Monday 11th November. I went in the shop close to closing time to buy some all season leggings I'd seen earlier. He was helpful and renewed my membership so that I could redeem a discount on my purchase. I only wish that the Store was bigger rather than an express to provide more choice.

November 11, 2024
Unprompted review
GO Outdoors - Blackpool (Express) logo

Reply from GO Outdoors - Blackpool (Express)

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Wonderful Service

While in Blackpool in August I needed a winter hat due to it being so cold and windy. There were none out in the shop due to the time of year and a very nice male working there asked what we were looking for and when I said he got a box out of the storage room so I could look through them and choose one. I was very impressed with the service, he went above and beyond.

August 26, 2024
GO Outdoors - Blackpool (Express) logo

Reply from GO Outdoors - Blackpool (Express)

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Sam was really helpful

Sam was really helpful, got all the items I needed.

November 4, 2024
Unprompted review
GO Outdoors - Blackpool (Express) logo

Reply from GO Outdoors - Blackpool (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful and pleasant staff

Called the store to reserve a coat spoke to a very helpful member of staff who saved it for collection next day. I arrived today to purchase the coat and all the staff where very helpful would highly recommend this store.

November 10, 2024
GO Outdoors - Blackpool (Express) logo

Reply from GO Outdoors - Blackpool (Express)

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The staff were very helpful

The staff were very helpful. Tom particularly so as he helped me with my membership issue, thank you.

November 9, 2024
Unprompted review
GO Outdoors - Blackpool (Express) logo

Reply from GO Outdoors - Blackpool (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 2 out of 5 stars

I was served by Courtney

I was served by Courtney, she was very polite and an asset to your team. I prefer being left to look at something then walking to a member of staff if I have any questions, to which Courtney could answer the many questions I had. But on the other hand the gentleman man in there I believe she mentioned he was a supervisor was very aggressive towards other staff and customers. Unsure is he is covering from another store and not happy but if I see him working I won’t be in as I don’t feel safe.

October 24, 2024
Unprompted review
GO Outdoors - Blackpool (Express) logo

Reply from GO Outdoors - Blackpool (Express)

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great staff, service & choice

Popped in to here at the weekend in a visit to Blackpool, fab selection even though an express store. Tom, the staff member was extremely knowledgeable, friendly and helpful. I hot a fantastic winter coat that meets all my needs thanks to his expertise. Thanks for making our vist such a positive experience, Tom!

November 2, 2024
Unprompted review
GO Outdoors - Blackpool (Express) logo

Reply from GO Outdoors - Blackpool (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

One of my favourite shops in Blackpool

One of my favourite shops in Blackpool. I was served by a gentleman called Steve. I was after a waterproof and windproof jacket. He was most informative and helpful showing me the full range available. I ended up buying a windproof, breathable jacket which also had a detachable fleece lining. Most pleasaed with my purchase. Many thanks.

October 30, 2024
Unprompted review
GO Outdoors - Blackpool (Express) logo

Reply from GO Outdoors - Blackpool (Express)

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

It’s brilliant l buy lot stuff here

It’s brilliant l buy lot stuff here

November 2, 2024
GO Outdoors - Blackpool (Express) logo

Reply from GO Outdoors - Blackpool (Express)

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was looked after by Tom today he was…

I was looked after by Tom today he was so helpful and guided me through starting a membership so I could save money

November 3, 2024
Unprompted review
GO Outdoors - Blackpool (Express) logo

Reply from GO Outdoors - Blackpool (Express)

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I took my coat to Blackpool Go outdoors…

I took my coat to Blackpool Go outdoors to change it after buying on line, they are brilliant lads, so kind, so helpful and so polite, I couldn’t stop telling them how nice they was so needed to write this

October 25, 2024
Unprompted review
GO Outdoors - Blackpool (Express) logo

Reply from GO Outdoors - Blackpool (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Received the new brochure and found the…

Received the new brochure and found the new shop in Blackpool. What a shame it is smaller than other Go Outdoors stores. Sam was helpful and able to get the item I required. I would have been disappointed to find my choice was not stocked as I will NOT use websites and the inevitable transport and fuel costs.

October 26, 2024
Unprompted review
GO Outdoors - Blackpool (Express) logo

Reply from GO Outdoors - Blackpool (Express)

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Tom and Sam in Blackpool Express were great

Tom and Sam were lovely, attentive and gave us great service. We got everything we needed and left happy customers

October 24, 2024
Unprompted review
GO Outdoors - Blackpool (Express) logo

Reply from GO Outdoors - Blackpool (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Tom and Sam were very helpful when…

Tom and Sam were very helpful when deciding to go for a outdoor coat. Gave me recommendations to go for Large. Also got added discount via blue light which was nice...

October 20, 2024
Unprompted review
GO Outdoors - Blackpool (Express) logo

Reply from GO Outdoors - Blackpool (Express)

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Why choose Go outdoors

I received excellent help with choosing a new winter coat. The sales person was knowledgeable and extremely helpful with the features of the coats including offering alternative suggestions to consider.

October 19, 2024
Unprompted review
GO Outdoors - Blackpool (Express) logo

Reply from GO Outdoors - Blackpool (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good shop

Tom was very informative and had great guidance for helping me acquire what I was looking for.

October 19, 2024
Unprompted review
GO Outdoors - Blackpool (Express) logo

Reply from GO Outdoors - Blackpool (Express)

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

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