I had very specific needs when choosing a climbing rope, especially given the weight I needed to carry on my expedition. Mariam went above and beyond to meet my requirements with a warm, proactive att... See more
Company replied
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See what reviewers are saying
Mariam - in the walking boots department - was amazing. I explained a problem with my son's feet and the support he needed, and she immediately was able to recommend things that would help. We cam... See more
Company replied
Item faulty when used for 1st time. Returned to store, unfortunately lost receipt but could locate purchase from membership card. No stock in store, staff unable to order it in for me as replacement,... See more
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Ted was a genuinely nice guy, knowledgeable on the products and helped me pick out an affordable selection of gear to suit my budget. Thoroughly appreciated and would recommend Go Outdoors to anyone.... See more
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Company details
About GO Outdoors - Bristol
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Tramway Road, Bath Road, BS4 3DS, Bristol, United Kingdom
- 01174 280761
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Quick efficient service
Found what I needed, quick efficient service at checkout
May 4, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Went to Go Outdoors on a bank holiday…
Went to Go Outdoors on a bank holiday Monday where John went above finding an item we specifically wanted, and had checked stock levels online, in recent delivery.
May 4, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Excellent Cistomer Service
Had to query the price of a pair of boots I brought. Mia the advisor was very helpful in explaining the price difference was due to needing to be digned up to their store card. She dealt with this forme by me purchasing the loyalty card promptly and reinbursed on my card the fifference in me the boot price, so I left a happier customer. Mia was polite, efficient and customer focused and dealt with my query quick and was also friendly throughout the transaction.
May 4, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Robin was great
Robin was great, helped me find some new walking shoes. Really helpful
May 4, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Go Outdoors at Brislington Bristol
Go Outdoors at Brislington Bristol.
The Bike Supervisor Arans customer service is excellent. He’s professional in all aspects. It was a pleasure coming to a store where a member of staff had any knowledge & actually good customer service skills. This is rare.
May 3, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Karin went the extra mile to help us…
Karin went the extra mile to help us today. Having been told by a colleague that they didn’t have the particular chair we wanted in the store room, we found it said on line that they did so she went and checked herself and found them for us. Very happy with the service we received today - thank you.
May 2, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
I was served today by a lovely young…
I was served today by a lovely young man called Harris who was so helpful with choosing boots and walking socks for my daughter who’s going to be doing D of E he was really polite and a happy member of your staff I would definitely look out for him again in store for more advice and help
May 2, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Service
Once again excellent service from the guy called Andy in the fishing department always willing to help and give good advice
April 27, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Had a bicycle service this week and…
Had a bicycle service this week and Aran couldn’t be more helpful. The service was great and his knowledge and communication was excellent
May 1, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
excellent stuff big thank you to Andy…
excellent stuff big thank you to Andy Edwards for helping me with my camping gear and everything
April 30, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Robin was a great help when trying on…
Robin was a great help when trying on walking boots, very efficient service and good advice. Sarah also very quick at the till.
April 27, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Andy at the fishing tackle counter was…
Andy at the fishing tackle counter was very helpful
And the prices are reasonable too
April 30, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Had Andy serve me at the till.
Had Andy serve me at the till.
Helped me buy some fishing tackle. Great advice. Very friendly!!
April 30, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great help from Billy and Adrienne…
Great help from Billy and Adrienne helping purchase of a tent. Store was well stocked and the store was tidy showing the staff look after their customers and their purchases.
April 29, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Robin and Sarah were great
Robin was very helpful in sorting out our needs to transport our tent to the coach station he went out of his way to to find a tent like ours.
At reg checkout SARAH explained the loyalty card and processed our order in a cheery way.
We are both over 80 it was great both team members took time to understand our needs . We will shop at tis store again please thank you you Ken penny
April 29, 2026
Unprompted review
Reply from GO Outdoors - Bristol
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Robin served as today,what a lovely…
Robin served as today,what a lovely polite and extremely helpful man,he was very knowledgeable and gave us very good advice
Jane
April 29, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great deals
The staff were very helpful and friendly, had a great deal on two camping chairs.
April 29, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Excellent customer service from Zoe…
Excellent customer service from Zoe today when I had a problem with faulty goods. I shop regularly at Go Outdoors Brislington and part of the reason is the staff are always helpful and friendly.
April 28, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Really nice people and very helpful
Really nice people and very helpful
April 28, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Friendly and efficient service
Friendly and efficient service. Plenty of stock. The chap on click and collect and Harris in the till were both great.
April 27, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
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