I had very specific needs when choosing a climbing rope, especially given the weight I needed to carry on my expedition. Mariam went above and beyond to meet my requirements with a warm, proactive att... See more
Company replied
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See what reviewers are saying
Mariam - in the walking boots department - was amazing. I explained a problem with my son's feet and the support he needed, and she immediately was able to recommend things that would help. We cam... See more
Company replied
Item faulty when used for 1st time. Returned to store, unfortunately lost receipt but could locate purchase from membership card. No stock in store, staff unable to order it in for me as replacement,... See more
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Ted was a genuinely nice guy, knowledgeable on the products and helped me pick out an affordable selection of gear to suit my budget. Thoroughly appreciated and would recommend Go Outdoors to anyone.... See more
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Company details
About GO Outdoors - Bristol
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Tramway Road, Bath Road, BS4 3DS, Bristol, United Kingdom
- 01174 280761
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from GO Outdoors - Bristol
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Really helpful friendly knowledgable…
Really helpful friendly knowledgable staff. Asked some fishing questions and Andy took the time to listen and help. MIA was also helpful at the till
May 19, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Katie did a first rate service
May 11, 2026
Reply from GO Outdoors - Bristol
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Took a pair of Solmon boots back after…
Took a pair of Solmon boots back after less that a year, soles coming away from uppers didn't have a recipe but prove of purchase on my bank statement, but Mia the young lady who was on the till said it wasn't a problem and checked my membership card and all the details were there, First class service from her and all the other staff.
Well done.
May 8, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Aran was very helpful and was kind…
Aran was very helpful and was kind enough to prioritise digging-out a bike from the warehouse and building it within about 30 mins, so we could take it away.
May 16, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Thanks Kellie for you help with chosing…
Thanks Kellie for you help with chosing boots for Dofe!
May 16, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
My choice for getting large size shoes
My choice for getting large size shoes, helpful staff and today Robin in particular.
May 15, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Hand excellent experience buying a roof…
Had excellent experience buying a roof tent from this company. Want to thank Viv in their store at Cribbs Causeway Bristol who found one that was in stock at their Brislington store in Bristol. She went out of her way to help me. At the Brislington store John there was an absolute hero in helping me fit the roof tent to my car. Without that offer I may not have bought it that day because my car was too small for the box and the offer to help me fit it sealed the sale. Driving away very happy with my roof tent!
May 15, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Helpful And Friendly
Helpful and friendly assistance from Emily and the other girl whose name I didn't catch in the footwear department, and Jay at the till.
May 11, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Sarah and Lucy have been beyond helpful…
Sarah and Lucy have been beyond helpful when I ballsed up and forgot to enter the discount for Dofe. They patiently nulled the bazillion items I'd purchased and then rescanned them.
Thank you so much!
May 11, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Visited Go Outdoors to buy the things…
Visited Go Outdoors to buy the things we needed for my daughter’s DofE expedition. We’re not campers so I wasn’t sure what to get in terms of the type of walking boot, sleeping bag warmth etc. Harris at the Bristol store was so helpful, gave us advice and took us to the various sections around the store to get what we needed. He took on board my budget for particular items and was overall extremely helpful.
May 9, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
We visited seeking advice on boots…
We visited seeking advice on boots after dealing with repeated ankle sprains, and we couldn't have been more impressed. Kerrie is an absolute expert in both footwear and foot correction. Her knowledge and guidance were far beyond our expectations. Highly recommended. And it's not the first time we visit and the staff is extremely helpful.
May 9, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Shop was good but the server was rude
Shop was good but the server was rude
May 10, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Great service from Mia in the…
Great service from Mia in the Brislington store today - thank you!
May 8, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Andrea was so helpfull today whilst me…
Andrea was so helpfull today whilst me and my daughter were looking for hiking boots for my daugters duke of edinbourogh hike
May 9, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Lovely advice and service
Got severed by the lovely Andrea today gave some useful advice and some top tips when buying some hiking boots 🥾 today for my son. We will all be using the shoe lace tip when hiking in Scotland soon.
Thanks
May 9, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Andy was really helpful and educated me…
Andy was really helpful and educated me with all the different fish foods .would recommend this store
May 8, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Bristol
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Sarah helped and served me
Sarah helped and served me; an excellent experience. Lovely person.
May 6, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Thanks Andy and Sarah again,great…
Thanks Andy and Sarah again,great customer Service.
May 5, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
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