I had very specific needs when choosing a climbing rope, especially given the weight I needed to carry on my expedition. Mariam went above and beyond to meet my requirements with a warm, proactive att... See more
Company replied
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See what reviewers are saying
Mariam - in the walking boots department - was amazing. I explained a problem with my son's feet and the support he needed, and she immediately was able to recommend things that would help. We cam... See more
Company replied
Ted was a genuinely nice guy, knowledgeable on the products and helped me pick out an affordable selection of gear to suit my budget. Thoroughly appreciated and would recommend Go Outdoors to anyone.... See more
Company replied
After failing to remove a radio frequency anti-theft tag from my in-store purchase, Go-Outdoors expected me to drive 30 mile round trip (1 hr of my time) back to my nearest store in order to rectify t... See more
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Company details
About GO Outdoors - Bristol
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Tramway Road, Bath Road, BS4 3DS, Bristol, United Kingdom
- 01174 280761
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Heidi was fantastic went out her way…
Heidi was fantastic went out her way with her colleagues to help me with my query. Reccomend this store and thanks again guys.
June 3, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Andy was very helpful.
June 2, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Well stocked and friendly staff
Well stocked and had everything I needed for my upcoming DofE expedition, Sarah was very helpful and friendly
June 2, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Andy
Andy, was very friendly, and very helpful, would recommend a visit if you’re in to your fishing
June 2, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
The right products at the right price!
May 25, 2026
Reply from GO Outdoors - Bristol
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Bristol
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
I ordered a wetsuit to click and…
I ordered a wetsuit to click and collect in 2 days because it was showing as not in stock. On the 3rd day it was showing in stock so I went back to the store and bought the wetsuit. The store would not let me cancel the click and collect order. So now I’ve paid twice! It’s been 10 days and still not arrived or notified.
May 24, 2026
Reply from GO Outdoors - Bristol
Thank you for taking the time to leave us a review.
We are sorry to hear that you did not receive any communications from us regarding your click and collect order. This will be passed to our technical team to be investigated.
From looking at your order a refund was issued back to the original payment method on the 31st of May. This should show back in your account in3-5 working days.
We hope that we can be of assistance in the future to improve upon your experience.
Great experience buying a riding hat
Great experience buying a riding hat at Go Outdoors. Heidi was lovely, and very helpful. Jay at the time was lovely too.
Thank you!
May 31, 2026
Unprompted review
Reply from GO Outdoors - Bristol
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Good service at Bristol, Brislington branch
Went to the Bristol branch in Brislington. Needed a new pair of walking shoes. Kerrie was extremely helpful. Bought me 2 sizes of one style to try. Neither were quite right, so she suggested a different shoe by the same brand which she explained had a different fit. She was also manning the collection point and riding equipment area so was busy, but kept smiling and all customers were happy with the way she dealt with them.
May 29, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Hopeless
Hopeless service. I made a click and collect orders for a tent at a local store. It was cancelled after 14 hours, just before collection time. I made another at another store when I couldn’t get through on the phone. This was also cancelled. I had to chase a refund, calling the store all day to get someone to pick up.
In contrast, I made one call to Blacks in Bath, picked up, and the same tent (supposedly half price at Go Outdoors but the same price there) was reserved in two minutes and collected an hour later.
May 23, 2026
Reply from GO Outdoors - Bristol
Thank you for taking the time to leave your review.
We are sorry to hear of the service you have been provided with your click and collect orders.
Whilst we aim to ensure our stock files are accurately reflected, cancellations can occasionally occur due to stock discrepancies or system issues, we fully appreciate how upsetting and inconvenient this is.
After checking your order I can see that the refund for the cancelled order was processed back to the original payment method on the 23rd May.
Kind regards
Go Outdoors Customer Care Team
Great service from Andy in fishing…
Great service from Andy in fishing department
May 29, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Harris was extremely helpful and…
Harris was extremely helpful and informative in helping me make my choice of tents. I felt confident with the advice and info he gave me and of his personal experience of using the particular tent I bought. Overall respectful, friendly and polite. Thank you.
Sarah served me at the till, sorting out my membership and completing the sale. Again extremely helpful, friendly and polite so many thanks to her as well.
May 27, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Great choice
Great choice, good prices and very friendly staff, especially Sarah at the desk.
May 25, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Duke of Edinburgh team
Had the get daughter walking boots for Duke of Edinburgh had the try on several pairs it went smoothly Marisiya was very patient and helpful, Thanksfor the support. Good job
May 19, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
A good experience with a return and an issue not solved at a previous visit to the store
I needed to return an item and sort out my membership card on my Klarna app.
MIA was extremely efficient and helpful
May 21, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Amazing selection
Amazing selection! Heidi, who served me, had superb customer service and competently arranged and sorted a membership for me. Thank you very much!
May 20, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Lovely stuff and staff helpful and…
Lovely stuff and staff helpful and kind( Sarah & Emily). They went out of their way to help us with finding our membership all done cheerfully and with a smile.
Thank you Sarah and Emily
May 20, 2026
Unprompted review
Reply from GO Outdoors - Bristol
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Walking Sticks
We bought two pairs of walking sticks yesterday and were well looked after by Billy and Kate. Both were extremely helpful and knowledgeable in the selection of what would suit us best. Many thanks, although suggesting we were now properly equipped to ascend Everest might be a little ambitious. We'll stick to the South West Coastal Path. Guy and Carolyn Bettesworth.
May 19, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
First class service
Amazing selection of chairs and gazebos, which was what I was shopping for at the time, it always amazes me how knowledgeable the staff are on their products! First class service from Kat she made me feel like an absolute priority. Her fantastic advice and friendly attitude made the whole shopping experience a breeze. I'll definitely be coming back!
May 6, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Bristol
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
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