I came today with my teenage son to Go outdoors Bristol Tramway Rd to buy some walking shoes and been served by young girl name Mariam. We been trying at least 5 pairs different shoes and Mariam was v... See more
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See what reviewers are saying
Me and my daughter had a great experience at Go Outdoors in Bristol. We were buying my daughters first horse riding clothing and Zoe was super helpful and instructing us on what to buy and ensuring we... See more
Company replied
Went to GoOutdoors for footwear for hiking/walking. Marysia greeted us with a smile and was very natural, chatting and learnt what we needed and recommended even better shoes than we expected compar... See more
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I went to bath Rd branch today to purchase a few fishing related items the gentleman who served me Andy was most helpful with a few questions that I asked him . I do like shopping at stores where the... See more
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Company details
About GO Outdoors - Bristol
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Tramway Road, Bath Road, BS4 3DS, Bristol, United Kingdom
- 01174 280761
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Marysia was very helpful today
Marysia was very helpful today, She was very helpful and friendly and made our experience very pleasant
We found everything we wanted and needed in the store
October 6, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Andy at go outdoors brislington is a…
Andy at go outdoors brislington is a wealth of expert knowledge at the fishing counter. A good helpful bloke
October 5, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Great customer service by Marysia
Great customer service by Marysia. Very helpful and polite.
October 5, 2026
Unprompted review
Served by MARIAM
Mariam was really friendly and helpful, we got everything we required for a last minute weekend away and some extras. Excellent customer service and very informative. Makes such a difference when you are served with a smile and someone who genuinely wants to help.
September 25, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
They had just what I wanted
They had just what I wanted and I was served by the most helpful and pleasant member of staff (Marysia)
October 5, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Marysia was very happy very smiley and…
Marysia was very happy very smiley and great service
October 5, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Thanks for giving us 4 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
We were shopping for walking…
We were shopping for walking shoes/boots - Excellent selection, helpful assistants and ultimately good value; well worth the £5 annual membership fee.
Heidi on our checkout couldn’t have been nicer, a credit to your business.
October 3, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
The young lady on the checkout must…
The young lady on the checkout must have been having a bad day, she was not happy at all. I had to find my membership on an email and seemed to put her out somewhat.
September 23, 2026
Reply from GO Outdoors - Bristol
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Great customer service
Adrienne was a star when I visited the Brislington store to buy some walking boots, so helpful and knowledgeable, and nothing was too much trouble.
10/10 for customer service!
September 30, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great experience at GO Outdoors…
Great experience at GO Outdoors Bristol! Marysia served me today and she was incredibly nice and helpful. She took care of printing my label with a lovely attitude. Top marks!
September 29, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Mariam was very helpful and cheerful
Mariam was very helpful and cheerful. Was like a proper shoe shop. Usual range of go outdoor shoes.
September 27, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great customer service from Marysia
We received great customer service from Marysia at the Brislington Branch today. She was extremely helpful, friendly and polite. We’ve decided to renew our Go Outdoor membership for another year. Well done and thank you Marysia!
September 24, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Robin was very helpful with shoe…
Robin was very helpful with shoe selection and Sarah was very friendly through checkout
September 23, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Great store
Great help and advice from Robin when buying hiking shoes and Sarah was friendly serving me on the till. Enjoy coming to this store :)
September 22, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Served by heidi and harris
Served by heidi and harris, there service was amazing and really helpful, good knowledge and the best customer service I have ever received, thank you so much
September 22, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
The service I received from Robin was…
The service I received from Robin was excellent
September 21, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
staff were very helpful
The staff were very helpful and Robin was very patient and friendly in helping me find a pair walking shoes
September 21, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Good service
I was looking for a pair of hiking trainers and was Served by Robin
I was looking for Specific make of trainer in a size 13
Robin went out of his way to bring out all the Available trainers in that size
September 21, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Thanks Andy with fishing gear also…
Thanks Andy with fishing gear also tracing lost wallet!! Cheers. Alan
September 21, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service from Mariam
Mariam was really very helpful and knowledgeable when I was selecting a pair of approach shoes. She took the time to explain the structure of the shoes and gave me lots of pairs to try until I found the right ones. Excellent customer service.
September 20, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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