GO Outdoors - Cambridge Reviews 

1,863
TrustScore 4.5 out of 5

4.6

Unit 4 The Beehive Centre, CB1 3ET Cambridge, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I went in today looking for walking trousers. Sara helped me find trousers of the right length for me, that was really helpful as I didnt have my glasses. Sara also advised me on waterproofs and helpe... See more

Company replied

Rated 5 out of 5 stars

We were looking for a waterproof jacket, we hadn’t been in the shop for long before we were approached by a lovely smiling, friendly member of staff asking if we needed any assistance (clearly we... See more

Company replied

Rated 1 out of 5 stars

No stock in store even though showed online. Male staff member very unhelpful. Ordered online, got as far as Evri delivery depot where the status never changed, then called to chase delivery as past d... See more

Company replied

Rated 5 out of 5 stars

We visited the store to buy a pair of walking shoes. I cannot recommend Kane enough. He was incredibly patient yet very helpful even though I was an extremely picky customer! (Why are women’s walking... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Cambridge

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Unit 4 The Beehive Centre, CB1 3ET, Cambridge, United Kingdom

  • 03443 876771

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,863)

35,496 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I hate shopping but Lexie saved me!

I absolutely hate shopping but eith an upcoming skiing trip (1st time) I made my way to the store in Cambridge and prayed someone would help me swiftly get what I need. Enter Lexie! She must of noticed I was completely overwhelmed and came over with a smile offering her assistance - what a relief! She was so helpful and knowledgeable and instantly made me much more relaxed. She guided me around the store and helped me pick out everything I needed and even stuff I didn't know I needed, lol. It definitely would of taken me ages without her help so for that reason I had to come on here and leave a glowing review. She is an asset to the store, thank you so much for all your help. Any skiing tips for me?! lol. 10/10 for customer service, she is an asset to the store 🙏

January 11, 2025
Unprompted review
Rated 5 out of 5 stars

Had super service today- thank you…

Had super service today- thank you Veronika- you were knowledgeable and were very patient with me and my awkward feet! I love the walking boots which were comfortable and will hopefully keep my feet dry! Thank you for your time and kind service!

January 12, 2025
Unprompted review
Rated 5 out of 5 stars

I was served today by Gezz He was…

I was served today by Gezz He was extremely helpful. His expert knowledge of the stock and where to find exactly what I was looking for saved a lot of time and resulted in me purchasing more items than I would have done without his help. A very enjoyable shopping experience.

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

Being unsure of certain fishing…

Being unsure of certain fishing equipment I asked Gezz for some help. He was extremely polite, patient, knowledgeable and helpful, answering all my questions and helping me choose the right equipment for me. He also explained how the Go Outdoors club benefits work and made joining really easy and financially beneficial.
There is a huge range of products for all outdoor hobbies ranging in price from very affordable when on a budget, to the more expensive brands. The store is bright, clean and well laid out making it very easy to find what you're looking. A truly great experience and one which I will be repeating for summer outdoor fun.

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

Went in today to have a look around

Went in today to have a look around, the staff are so helpful, staff member Richard was exceptional with his customer service. He even took it off this own back to go to the tills to arrange 10% off from a display item I want to buy. I didn’t even have to ask. That’s an awesome thing to do.

January 1, 2025
Unprompted review
GO Outdoors - Cambridge logo

Reply from GO Outdoors - Cambridge

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great jacket buying experience

I’ve just returned to the UK after spending 15 years in Sunny Queensland, Australia.
I needed a warm coat and quickly.
I saw Go Outdoors at the Bee Hive Centre and purchased a lovely warm jacket.
I was assisted by Gezz who was extremely friendly and helpful. It was simply a great experience. Something I wouldn’t normally experience when buying a jacket.
I would definitely shop for other outdoor items at this store.

December 27, 2024
Unprompted review
GO Outdoors - Cambridge logo

Reply from GO Outdoors - Cambridge

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look