We were looking for a waterproof jacket, we hadn’t been in the shop for long before we were approached by a lovely smiling, friendly member of staff asking if we needed any assistance (clearly we... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We were looking for a waterproof jacket, we hadn’t been in the shop for long before we were approached by a lovely smiling, friendly member of staff asking if we needed any assistance (clearly we... See more
Company replied
We visited the store to buy a pair of walking shoes. I cannot recommend Kane enough. He was incredibly patient yet very helpful even though I was an extremely picky customer! (Why are women’s walking... See more
Company replied
No stock in store even though showed online. Male staff member very unhelpful. Ordered online, got as far as Evri delivery depot where the status never changed, then called to chase delivery as past d... See more
Company replied
I’ve been in an out this shop 3-4 times this week to try and sort out different tents and problems that kept cropping up. Every single time I went in Steven met us with help and kindness and just an a... See more
Company replied
Written by the company
Written by the company

Unit 4 The Beehive Centre, CB1 3ET, Cambridge, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely staff at the Cambridge shop. Ryan was so helpful. Great service. And good price.

Reply from GO Outdoors - Cambridge
Good service. Very nice. Big fan. Bought a torch and ash was lovely

Reply from GO Outdoors - Cambridge
Excellent service and knowledge from Chris! He was managing multiple Customers and his service was exceptional - thank you Chris!
Disappointed today, I visited the Fishing Republic at the Cambridge store and was shocked at how it had DOWN sized, lack of stock, and changed not for the better, all the good staff who I got to know have gone, I have bought lots of things there over the last couple of years, but sadly won't be rushing back after today's visit
Great service and advice from Rich and Gezz! This helped me make my sleeping bag purchase. It’s always a pleasant shopping experience in this store. Thanks!
Lucas was exceptionally helpful. He answered all my questions and knew where to find the information I needed if he didn't know. I'm very happy with my purchase and would definitely go back to the Cambridge Branch.
Ash and Gezz were extremely helpful, very friendly and personable. Great prices and selection from Go Outdoors as always. Great company, great store.
The staff in the Cambridge store were lovely. So helpful and polite.
Lady was very helpful in trying to decide which rucksack to purchase and Ash was very helpful on the till
Great support choosing boots. Ive bought alot and only found service like that in the Lake District. Thanks Chris and team
Bought a new pair of walking boots,
Our assistant Qing was a great help in making our purchase
Very helpful staff (James + Chris) who helped us find what we needed.
I had discovered that my insulated jacket had a rip in the material. I asked Kane & Ryan how I could fix it, they directed me to the most suitable product for this. I have yet to do the repair, but I feel confident that I can pop back in if I need any guidance as to how to use it.
Gezz the go outdoor sales rep was super helpful and patient , sourcing a number of items in various colours / sizes and offering technical advice regarding more specialist items.
I came into the store today and was helped by Joe M, he was really helpful and friendly!
Nice selection of walking boots at all price level. Chris was very helpful and not too pushy. Good discounts for Go Outdoor members
The staff in here are amazing, we went in having no clue on what torch to buy and were surprised by the knowledge Chris had, what a great value he is to the team. Lovely guy. He helped us at the checkout and explained that if we became members then we get members pricing! This store will be our first choice now if we need any outdoorsy things.
I visited the store on the 17th Jan to enquire on how I can return a faulty pair of shoes. On the first day Gezz was really helpful with explaining the process and helping me choose an alternative pair. I had to return to the store the following day (18th Jan) to return the faulty shoes and this time was served by Ross, who made the transaction very straightforward. Excellent customer service!
Ash was an absolute star serving on the tills, put up with our awkwardness outstandingly 🙏
I absolutely hate shopping but eith an upcoming skiing trip (1st time) I made my way to the store in Cambridge and prayed someone would help me swiftly get what I need. Enter Lexie! She must of noticed I was completely overwhelmed and came over with a smile offering her assistance - what a relief! She was so helpful and knowledgeable and instantly made me much more relaxed. She guided me around the store and helped me pick out everything I needed and even stuff I didn't know I needed, lol. It definitely would of taken me ages without her help so for that reason I had to come on here and leave a glowing review. She is an asset to the store, thank you so much for all your help. Any skiing tips for me?! lol. 10/10 for customer service, she is an asset to the store 🙏
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.