My wife and I were initially only going in-store to have a browse.. Famous last words. We got talking with Steven about tents, weather suitability etc. My wife and daughter found a pink tent th... See more
Company replied
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Wonderful experience shopping at GO Outdoors Cambridge! Was served by Vic who was such an incredible help, made my shopping seamless! Gave great advice, answered all my questions and I ended up waking... See more
Company replied
Popped in this morning to get some equipment for my daughter’s gold DoFE. Thank you so much to Kane for his great expertise and chatting to us about his personal experience climbing hills :) We will d... See more
Company replied
I had needed a waterproof coat for a while now but didn't know which one suited me. I visited go outdoors expecting to leave empty handed, however I was greeted by a young lady who took the time to go... See more
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Company details
About GO Outdoors - Cambridge
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit 4 The Beehive Centre, CB1 3ET, Cambridge, United Kingdom
- 03443 876771
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service. Drew was very helpful. Will come again.
August 1, 2026
Unprompted review
Reply from GO Outdoors - Cambridge
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
I’ve always found GoOutdoors to be good…
I’ve always found GoOutdoors to be good value for money. Today I was served by Vic, she was very helpful, knew the stock and gave good advice.
July 16, 2026
Unprompted review
Reply from GO Outdoors - Cambridge
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Great help at the tilss
I went in to buy a blow up mattress and check out cool boxes. Great service, the lady at the till helped reissue by card which I had loat
July 22, 2026
Unprompted review
Reply from GO Outdoors - Cambridge
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Extremely helpful staff ( esp Gericho!)…
Extremely helpful staff ( esp Gericho!) with a wide variety of material at good prices. Friendly atmosphere!
July 18, 2026
Unprompted review
Reply from GO Outdoors - Cambridge
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Excellent customer service (Alex was…
Excellent customer service (Alex was very helpful with finding shoes I needed), good stock levels, sense of calm in store
June 22, 2026
Unprompted review
Reply from GO Outdoors - Cambridge
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Cambridge
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I had to return a faulty tent
I had to return a faulty tent. Stephen was made this experience painless. He was so helpful and gave great advice on what tent to choose as a replacement
July 12, 2026
Unprompted review
Reply from GO Outdoors - Cambridge
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Just browsing.......
My wife and I were initially only going in-store to have a browse.. Famous last words.
We got talking with Steven about tents, weather suitability etc.
My wife and daughter found a pink tent that they really liked, however the store only had the display model available.
Steven was extremely helpful and said that he didn't mind dismantling and packing it away for us to buy.
Service outstanding!
Staff outstanding & friendly!
Customer Service top notch!
Thank you for your assistance with today's purchases, we will be back with a shopping list!! :)
July 9, 2026
Unprompted review
Reply from GO Outdoors - Cambridge
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Excellent customer service from Steven
Excellent customer service from Steven. The only paddle board left in store was fully inflated, but he went out of his way to get it down and deflate it for us. He couldn’t have been more helpful. A real credit to the team.
June 27, 2026
Unprompted review
Reply from GO Outdoors - Cambridge
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Good customer service
My son and I spent ages trying on multiple pairs of walking boots and were served very patiently by Vic who had to make lots trips into the storeroom! She gave helpful advice on the differences between styles and brands of boots. Thank you Vic.
June 16, 2026
Unprompted review
Reply from GO Outdoors - Cambridge
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Returned a damaged item to the store
Returned a damaged item to the store on Saturday morning. Really helpful staff in getting me a replacement item and finding my account when I had left my Go Outdoors card at home. Emily was particularly helpful.
June 13, 2026
Unprompted review
Reply from GO Outdoors - Cambridge
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Left on hold and never came back
Left on hold and never came back, more than once.
Incorrect stock listed on website and system.
May 30, 2026
Reply from GO Outdoors - Cambridge
We are deeply sorry to hear that you were left on hold when wanting to speak to our customer care team. This is not the way we would expect our customers to be treated.
We have been unable to locate details of this contact so have reached out to you using the email address on your order for further information. We will then be able to look into this and make improvements to the service provided. It would be appreciated if you could respond at your convenience.
Kind regards,
Go Outdoors Customer Care
Wonderful experience shopping at GO…
Wonderful experience shopping at GO Outdoors Cambridge! Was served by Vic who was such an incredible help, made my shopping seamless! Gave great advice, answered all my questions and I ended up waking out with a bunch of kit! 10/10 :)
June 11, 2026
Unprompted review
Reply from GO Outdoors - Cambridge
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Steven was great and helped all the…
Steven was great and helped all the way! Thanks!
June 12, 2026
Unprompted review
Reply from GO Outdoors - Cambridge
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Steven was a delight and very helpful…
Steven was a delight and very helpful with getting us the right gear
June 12, 2026
Unprompted review
Reply from GO Outdoors - Cambridge
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Thank you Kane!
Popped in this morning to get some equipment for my daughter’s gold DoFE. Thank you so much to Kane for his great expertise and chatting to us about his personal experience climbing hills :) We will definitely be back again next time.
June 12, 2026
Unprompted review
Reply from GO Outdoors - Cambridge
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Cambridge
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great service from the staff in the…
Great service from the staff in the Cambridge store. Alex was especially helpful
June 10, 2026
Unprompted review
Reply from GO Outdoors - Cambridge
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Very helpful person in the shoe…
Very helpful person in the shoe department recommended Salomon for slim feet, which I'd forgotten. Ordered the correct size online, speedy despatch and delivery and very happy with them!
May 22, 2026
Reply from GO Outdoors - Cambridge
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
The assistant on the till was so rude…
The assistant on the till was so rude and unhelpful. We found her attitude to us so appalling. Absolutely disgusted with her attitude, we smiled and were friendly. Customer service training is definitely needed!!
May 25, 2026
Unprompted review
Reply from GO Outdoors - Cambridge
Thank you for taking the time to leave your review in relation to your recent visit to one of our stores.
It is very upsetting to know that you felt the store assistant on the till did not provide you with the level of customer service expected. I can appreciate how frustrating this must have been for you and I am sorry for this happening.
So that I can investigate this matter further I have reached out to you via the email address provided to get more information regarding your recent visit.
Kind regards
GO Outdoors Customer Care Team.
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