GO Outdoors - Cambridge Reviews 

1,862
TrustScore 4.5 out of 5

4.6

Unit 4 The Beehive Centre, CB1 3ET Cambridge, GB


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Rated 5 out of 5 stars

We were looking for a waterproof jacket, we hadn’t been in the shop for long before we were approached by a lovely smiling, friendly member of staff asking if we needed any assistance (clearly we... See more

Company replied

Rated 5 out of 5 stars

We visited the store to buy a pair of walking shoes. I cannot recommend Kane enough. He was incredibly patient yet very helpful even though I was an extremely picky customer! (Why are women’s walking... See more

Company replied

Rated 1 out of 5 stars

No stock in store even though showed online. Male staff member very unhelpful. Ordered online, got as far as Evri delivery depot where the status never changed, then called to chase delivery as past d... See more

Company replied

Rated 5 out of 5 stars

I’ve been in an out this shop 3-4 times this week to try and sort out different tents and problems that kept cropping up. Every single time I went in Steven met us with help and kindness and just an a... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Cambridge

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Unit 4 The Beehive Centre, CB1 3ET, Cambridge, United Kingdom

  • 03443 876771

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(1,862)

35,238 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy to complete.

March 30, 2026
GO Outdoors - Cambridge logo

Reply from GO Outdoors - Cambridge

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Absolutely First Class

Totally impressed by the staff at the Cambridge store today. I really wasn’t sure what I needed exactly, nor where to find it…I had Katie, Alex & Amelia to help me out. It’s a real shame that more retailers don’t have such excellent staff!

March 30, 2026
Unprompted review
GO Outdoors - Cambridge logo

Reply from GO Outdoors - Cambridge

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Super service

Super service, ask for Amos, promote this man

March 18, 2026
Unprompted review
GO Outdoors - Cambridge logo

Reply from GO Outdoors - Cambridge

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Purchasing a Rab coat

Purchasing a Rab coat was made easier by trying the coat on in store, before purchasing online. It was delivered quickly and packaged well. I would have bought in store if they had the right colour.

March 18, 2026
GO Outdoors - Cambridge logo

Reply from GO Outdoors - Cambridge

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff service

The lady serving was very helpful with positive energy.

March 22, 2026
Unprompted review
GO Outdoors - Cambridge logo

Reply from GO Outdoors - Cambridge

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

If only all shops were like this

If only all shops were like this. Knowledgeable service from Chris, good range and stock of different sizes.

March 19, 2026
Unprompted review
GO Outdoors - Cambridge logo

Reply from GO Outdoors - Cambridge

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Katie was super helpful today with…

Katie was super helpful today with helping me find the right all round shoes for a mix of scrambling and hiking! Super super helpful as I was clueless. Thanks again Katie!

March 22, 2026
Unprompted review
GO Outdoors - Cambridge logo

Reply from GO Outdoors - Cambridge

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I highly recommend GO Outdoors Cambridge

I highly recommend GO Outdoors in Cambridge- the staff were extremely helpful and kind. Katie helped me with choosing some walking socks, and I appreciated her recommendation of a product that she had personally bought. I have signed up to do a 5K walk, and I’m doing it for a charity called Immunodeficiency UK, and Katie kindly offered me a discount on my purchase today, because I’m doing it for charity. Emily was really helpful too at the checkout, and it was really lovely to have encouragement from them both on the 5k walk I will be participating in. Thank you so much.

March 16, 2026
Unprompted review
GO Outdoors - Cambridge logo

Reply from GO Outdoors - Cambridge

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Choosing some shoes

I asked to try on a couple of shoes.
This was done quickly.I needed a larger pair and this was quickly done.I chose the one I liked and went to pay for them
No hassle.
Both Chris and Lucas provided excellent service

March 10, 2026
Unprompted review
GO Outdoors - Cambridge logo

Reply from GO Outdoors - Cambridge

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Katie was amazing she was so…

Katie was amazing she was so knowledgable and patient while I tried on numerous pairs of shoes probably nearly 15 pairs. So charming. Thank you Katie!

March 11, 2026
Unprompted review
GO Outdoors - Cambridge logo

Reply from GO Outdoors - Cambridge

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Outstanding customer service

Lily and Katy provided exceptional service when I had to return a pair of walking boots that had shed a sole less than a year after purchase. Without hesitation they found a replacement pair and performed the exchange. In my experience, this level of customer service and commitment to first class service is typical of Go Outdoors Cambridge. I wouldn’t go anywhere else for outdoor kit.

March 11, 2026
Unprompted review
GO Outdoors - Cambridge logo

Reply from GO Outdoors - Cambridge

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Usually shop in a different GO

Usually shop in a different GO, but was visiting Cambridge so decided to pop in. Helpful staff as always!

March 6, 2026
Unprompted review
GO Outdoors - Cambridge logo

Reply from GO Outdoors - Cambridge

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service at Go Outdoors

I received great service at Go Outdoors today. My 4 month old walking boots which had unfortunately developed a fault were swapped for another pair. Furthermore, Katie who was working in the footwear department was both friendly and very helpful offering advice and ensuring I was happy with my boots and socks. Thank you very much.

February 27, 2026
Unprompted review
GO Outdoors - Cambridge logo

Reply from GO Outdoors - Cambridge

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good customer service

We were served by a very nice young lady called Katie today 27th Feb 26.Katie was very helpful and went out of her way to nake sure we were pleased with what we were buying. A very happy customer 😊

February 27, 2026
Unprompted review
GO Outdoors - Cambridge logo

Reply from GO Outdoors - Cambridge

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Katie was lovely and super helpful

Katie was lovely and super helpful. She went above and beyond, patiently helping me find the right goretex shoes. I appreciated her help very much and would have been a bit lost without her.

A shout out to Veronika also who has helped me in the past!

Staff like Katie and Veronica are an asset to Go Oudoors. Their customer service skills, friendliness and professional assistance make the Cambridge store a place I want to visit to get my gear. Thank you 💐🌟

February 24, 2026
Unprompted review
GO Outdoors - Cambridge logo

Reply from GO Outdoors - Cambridge

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Service was above and beyond

Service was above and beyond, amos and gess at the cambridge store should be praised highly for being able to meet the demands of their customers, won't be shopping anywhere else from now on for outdoor shoes and clothing. The merrel Moabs where a great choice. Thanks again

February 16, 2026
Unprompted review
GO Outdoors - Cambridge logo

Reply from GO Outdoors - Cambridge

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Great service and friendly staff

Service at the till was efficient and Kay was very helpful. Staff all very friendly!!

February 21, 2026
Unprompted review
GO Outdoors - Cambridge logo

Reply from GO Outdoors - Cambridge

Thanks for giving us 4 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

I had needed a waterproof coat for a…

I had needed a waterproof coat for a while now but didn't know which one suited me. I visited go outdoors expecting to leave empty handed, however I was greeted by a young lady who took the time to go through at least 5 different coats with me and we decided on one that fits quite well and keeps me warm. I've had the coat for a few months now and the stitch around the cuff has started to come loose, it's nothing major so it's not an issue. Thank you to the lady that helped me when I came in, I think her name was Sara.

November 3, 2025
Unprompted review
GO Outdoors - Cambridge logo

Reply from GO Outdoors - Cambridge

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Epic service!

We called Go Outdoors to ask whether they could get some hiking boots ready ahead of time as we were in a hurry. We spoke to Alex who was incredibly helpful. We gave her our specifications.

When we arrived, there was a lovely mountain of boots waiting to try on. Chris was brilliant in his knowledge and advice regarding brands and comfort.

Fantastic service and would highly recommend them both. Thank you

February 15, 2026
Unprompted review
GO Outdoors - Cambridge logo

Reply from GO Outdoors - Cambridge

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service

Great service, Steven was very helpful! Would definitely be back :)

February 13, 2026
Unprompted review
GO Outdoors - Cambridge logo

Reply from GO Outdoors - Cambridge

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

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