We were looking for a waterproof jacket, we hadn’t been in the shop for long before we were approached by a lovely smiling, friendly member of staff asking if we needed any assistance (clearly we... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We were looking for a waterproof jacket, we hadn’t been in the shop for long before we were approached by a lovely smiling, friendly member of staff asking if we needed any assistance (clearly we... See more
Company replied
We visited the store to buy a pair of walking shoes. I cannot recommend Kane enough. He was incredibly patient yet very helpful even though I was an extremely picky customer! (Why are women’s walking... See more
Company replied
No stock in store even though showed online. Male staff member very unhelpful. Ordered online, got as far as Evri delivery depot where the status never changed, then called to chase delivery as past d... See more
Company replied
I’ve been in an out this shop 3-4 times this week to try and sort out different tents and problems that kept cropping up. Every single time I went in Steven met us with help and kindness and just an a... See more
Company replied
Written by the company
Written by the company

Unit 4 The Beehive Centre, CB1 3ET, Cambridge, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Totally impressed by the staff at the Cambridge store today. I really wasn’t sure what I needed exactly, nor where to find it…I had Katie, Alex & Amelia to help me out. It’s a real shame that more retailers don’t have such excellent staff!

Reply from GO Outdoors - Cambridge

Reply from GO Outdoors - Cambridge
Purchasing a Rab coat was made easier by trying the coat on in store, before purchasing online. It was delivered quickly and packaged well. I would have bought in store if they had the right colour.

Reply from GO Outdoors - Cambridge

Reply from GO Outdoors - Cambridge
If only all shops were like this. Knowledgeable service from Chris, good range and stock of different sizes.

Reply from GO Outdoors - Cambridge
Katie was super helpful today with helping me find the right all round shoes for a mix of scrambling and hiking! Super super helpful as I was clueless. Thanks again Katie!

Reply from GO Outdoors - Cambridge
I highly recommend GO Outdoors in Cambridge- the staff were extremely helpful and kind. Katie helped me with choosing some walking socks, and I appreciated her recommendation of a product that she had personally bought. I have signed up to do a 5K walk, and I’m doing it for a charity called Immunodeficiency UK, and Katie kindly offered me a discount on my purchase today, because I’m doing it for charity. Emily was really helpful too at the checkout, and it was really lovely to have encouragement from them both on the 5k walk I will be participating in. Thank you so much.

Reply from GO Outdoors - Cambridge
I asked to try on a couple of shoes.
This was done quickly.I needed a larger pair and this was quickly done.I chose the one I liked and went to pay for them
No hassle.
Both Chris and Lucas provided excellent service

Reply from GO Outdoors - Cambridge
Katie was amazing she was so knowledgable and patient while I tried on numerous pairs of shoes probably nearly 15 pairs. So charming. Thank you Katie!

Reply from GO Outdoors - Cambridge
Lily and Katy provided exceptional service when I had to return a pair of walking boots that had shed a sole less than a year after purchase. Without hesitation they found a replacement pair and performed the exchange. In my experience, this level of customer service and commitment to first class service is typical of Go Outdoors Cambridge. I wouldn’t go anywhere else for outdoor kit.

Reply from GO Outdoors - Cambridge
Usually shop in a different GO, but was visiting Cambridge so decided to pop in. Helpful staff as always!

Reply from GO Outdoors - Cambridge
I received great service at Go Outdoors today. My 4 month old walking boots which had unfortunately developed a fault were swapped for another pair. Furthermore, Katie who was working in the footwear department was both friendly and very helpful offering advice and ensuring I was happy with my boots and socks. Thank you very much.

Reply from GO Outdoors - Cambridge
We were served by a very nice young lady called Katie today 27th Feb 26.Katie was very helpful and went out of her way to nake sure we were pleased with what we were buying. A very happy customer 😊

Reply from GO Outdoors - Cambridge
Katie was lovely and super helpful. She went above and beyond, patiently helping me find the right goretex shoes. I appreciated her help very much and would have been a bit lost without her.
A shout out to Veronika also who has helped me in the past!
Staff like Katie and Veronica are an asset to Go Oudoors. Their customer service skills, friendliness and professional assistance make the Cambridge store a place I want to visit to get my gear. Thank you 💐🌟

Reply from GO Outdoors - Cambridge
Service was above and beyond, amos and gess at the cambridge store should be praised highly for being able to meet the demands of their customers, won't be shopping anywhere else from now on for outdoor shoes and clothing. The merrel Moabs where a great choice. Thanks again

Reply from GO Outdoors - Cambridge
Service at the till was efficient and Kay was very helpful. Staff all very friendly!!

Reply from GO Outdoors - Cambridge
I had needed a waterproof coat for a while now but didn't know which one suited me. I visited go outdoors expecting to leave empty handed, however I was greeted by a young lady who took the time to go through at least 5 different coats with me and we decided on one that fits quite well and keeps me warm. I've had the coat for a few months now and the stitch around the cuff has started to come loose, it's nothing major so it's not an issue. Thank you to the lady that helped me when I came in, I think her name was Sara.

Reply from GO Outdoors - Cambridge
We called Go Outdoors to ask whether they could get some hiking boots ready ahead of time as we were in a hurry. We spoke to Alex who was incredibly helpful. We gave her our specifications.
When we arrived, there was a lovely mountain of boots waiting to try on. Chris was brilliant in his knowledge and advice regarding brands and comfort.
Fantastic service and would highly recommend them both. Thank you

Reply from GO Outdoors - Cambridge
Great service, Steven was very helpful! Would definitely be back :)

Reply from GO Outdoors - Cambridge
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.