We visited the store to buy a pair of walking shoes. I cannot recommend Kane enough. He was incredibly patient yet very helpful even though I was an extremely picky customer! (Why are women’s walking... See more
Company replied
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No stock in store even though showed online. Male staff member very unhelpful. Ordered online, got as far as Evri delivery depot where the status never changed, then called to chase delivery as past d... See more
Company replied
I’ve been in an out this shop 3-4 times this week to try and sort out different tents and problems that kept cropping up. Every single time I went in Steven met us with help and kindness and just an a... See more
Company replied
Came in today looking for advice for waterproof clothing and Jez was very attentive and helpful me make an informed decision about what I should be buying next week. Lovely experience
Company replied
Company details
About GO Outdoors - Cambridge
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit 4 The Beehive Centre, CB1 3ET, Cambridge, United Kingdom
- 03443 876771
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Returned a damaged item to the store
Returned a damaged item to the store on Saturday morning. Really helpful staff in getting me a replacement item and finding my account when I had left my Go Outdoors card at home. Emily was particularly helpful.
June 13, 2026
Unprompted review
Reply from GO Outdoors - Cambridge
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Left on hold and never came back
Left on hold and never came back, more than once.
Incorrect stock listed on website and system.
May 30, 2026
Reply from GO Outdoors - Cambridge
We are deeply sorry to hear that you were left on hold when wanting to speak to our customer care team. This is not the way we would expect our customers to be treated.
We have been unable to locate details of this contact so have reached out to you using the email address on your order for further information. We will then be able to look into this and make improvements to the service provided. It would be appreciated if you could respond at your convenience.
Kind regards,
Go Outdoors Customer Care
Wonderful experience shopping at GO…
Wonderful experience shopping at GO Outdoors Cambridge! Was served by Vic who was such an incredible help, made my shopping seamless! Gave great advice, answered all my questions and I ended up waking out with a bunch of kit! 10/10 :)
June 11, 2026
Unprompted review
Reply from GO Outdoors - Cambridge
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Steven was great and helped all the…
Steven was great and helped all the way! Thanks!
June 12, 2026
Unprompted review
Reply from GO Outdoors - Cambridge
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Steven was a delight and very helpful…
Steven was a delight and very helpful with getting us the right gear
June 12, 2026
Unprompted review
Reply from GO Outdoors - Cambridge
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Thank you Kane!
Popped in this morning to get some equipment for my daughter’s gold DoFE. Thank you so much to Kane for his great expertise and chatting to us about his personal experience climbing hills :) We will definitely be back again next time.
June 12, 2026
Unprompted review
Reply from GO Outdoors - Cambridge
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Cambridge
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great service from the staff in the…
Great service from the staff in the Cambridge store. Alex was especially helpful
June 10, 2026
Unprompted review
Reply from GO Outdoors - Cambridge
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Very helpful person in the shoe…
Very helpful person in the shoe department recommended Salomon for slim feet, which I'd forgotten. Ordered the correct size online, speedy despatch and delivery and very happy with them!
May 22, 2026
Reply from GO Outdoors - Cambridge
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
The assistant on the till was so rude…
The assistant on the till was so rude and unhelpful. We found her attitude to us so appalling. Absolutely disgusted with her attitude, we smiled and were friendly. Customer service training is definitely needed!!
May 25, 2026
Unprompted review
Reply from GO Outdoors - Cambridge
Thank you for taking the time to leave your review in relation to your recent visit to one of our stores.
It is very upsetting to know that you felt the store assistant on the till did not provide you with the level of customer service expected. I can appreciate how frustrating this must have been for you and I am sorry for this happening.
So that I can investigate this matter further I have reached out to you via the email address provided to get more information regarding your recent visit.
Kind regards
GO Outdoors Customer Care Team.
Katie was really helpful in finding my…
Katie was really helpful in finding my transaction so I could return a faulty item. Will definitely be returning to the Cambridge branch!
May 21, 2026
Unprompted review
Reply from GO Outdoors - Cambridge
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Customer service poor
May 2, 2026
Reply from GO Outdoors - Cambridge
All feedback is appreciated and we are saddened to hear that our customer service did not reach our expected high level on this occasion.
We have sent an email requesting further information so that we can investigate this. We look forward to receiving your response.
Kind regards,
GO Outdoors Customer Care
kind and helpful, fully knowledgeable
Fully crypt, staff are nice, kind and helpful. fully knowledgeable
April 27, 2026
Reply from GO Outdoors - Cambridge
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Knowledgeable, patient service
I spent about 45 minutes at the store trying on hiking boots, assisted by Ben, before leaving to have a think. I returned 2 days later and Ben helped me again, this time culminating in a purchase which I'm very happy with so far. Thanks for the knowledgeable, patient service.
April 30, 2026
Unprompted review
Reply from GO Outdoors - Cambridge
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Alex who helped me in store was…
Alex who helped me in store was amazing, she helped me with everything I needed, she was patient, knowledgeable and generally nice all round great experience thanks to her
April 25, 2026
Unprompted review
Reply from GO Outdoors - Cambridge
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Cambridge
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great service
Great service. Helpful team directed me to items required. Staff at till efficient and processed my membership and purchase with speed and accuracy. Thanks Alex
April 16, 2026
Unprompted review
Reply from GO Outdoors - Cambridge
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Katie was brilliant
Katie was brilliant. I had bought a Eurohike tent and the elastic that threads through one of the poles had broken. She helped to get the poles in the correct order and also threaded the elastic through. (Not a quick job) Katie went above and beyond, she was really helpful.
April 11, 2026
Unprompted review
Reply from GO Outdoors - Cambridge
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Easy to complete.
March 30, 2026
Reply from GO Outdoors - Cambridge
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Absolutely First Class
Totally impressed by the staff at the Cambridge store today. I really wasn’t sure what I needed exactly, nor where to find it…I had Katie, Alex & Amelia to help me out. It’s a real shame that more retailers don’t have such excellent staff!
March 30, 2026
Unprompted review
Reply from GO Outdoors - Cambridge
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
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