We were looking for a waterproof jacket, we hadn’t been in the shop for long before we were approached by a lovely smiling, friendly member of staff asking if we needed any assistance (clearly we... See more
Company replied
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See what reviewers are saying
We visited the store to buy a pair of walking shoes. I cannot recommend Kane enough. He was incredibly patient yet very helpful even though I was an extremely picky customer! (Why are women’s walking... See more
Company replied
No stock in store even though showed online. Male staff member very unhelpful. Ordered online, got as far as Evri delivery depot where the status never changed, then called to chase delivery as past d... See more
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I’ve been in an out this shop 3-4 times this week to try and sort out different tents and problems that kept cropping up. Every single time I went in Steven met us with help and kindness and just an a... See more
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Company details
About GO Outdoors - Cambridge
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit 4 The Beehive Centre, CB1 3ET, Cambridge, United Kingdom
- 03443 876771
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
waterproof jacket
Great shop - I went to buy a waterproof jacket and Ash was fantastic in helping me finding the right one. Nice shop with lots of discounts
February 28, 2025
Unprompted review
Reply from GO Outdoors - Cambridge
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Brilliant customer service
Brilliant customer service, James helped me out today, going above & beyond, checking out the back for a product, they didn't have it in stock so he gave me the details to hand over at the till, he also gave me other places to try for another product that you no longer sell, very polite, very helpful and just a great experience overall in your store
March 16, 2025
Unprompted review
Reply from GO Outdoors - Cambridge
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Cambridge
Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Great experience
Great experience, Ash at the Cambridge store was very helpful, thanks!
March 15, 2025
Reply from GO Outdoors - Cambridge
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Had a great experience in the shop…
Had a great experience in the shop today and Alexia has helped me with everything i needed and was really patinent.
March 16, 2025
Unprompted review
Reply from GO Outdoors - Cambridge
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Brilliant support and advise
Brilliant support, advice and experience in the Cambridge shop! Thank you Veronika, you have been very patient and great insight on all products!!
March 15, 2025
Unprompted review
Reply from GO Outdoors - Cambridge
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Cambridge
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
10/10 Customer Service From Gezz
Big thank you to Gezz in the Cambridge store who helped me find the perfect Ski goggles for my up coming trip. He was so knowledgeable and went above and beyond with his customer service. Thank you very much!
March 12, 2025
Unprompted review
Reply from GO Outdoors - Cambridge
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Alexia was very helpful
Alexia was very helpful, she was patience and very kind, she assisted me with my request.
Well done and thanks
March 13, 2025
Unprompted review
Reply from GO Outdoors - Cambridge
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
We bought walking boots
We bought walking boots . There was a good range to try. And we were very happy with what we chose.
We were helped by Max, who provided an excellent service. Thanks.
March 7, 2025
Unprompted review
Reply from GO Outdoors - Cambridge
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Thanks chris
I was looking for walking shoes I was served by Chris who was extremely helpful and patient although go outdoors didn’t have any suitable shoes for me . Thank you Chris for your excellent service
March 8, 2025
Unprompted review
Reply from GO Outdoors - Cambridge
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Great service
Great service. Served by Qing and Lucas. Both very good. Thank you
February 4, 2025
Unprompted review
Reply from GO Outdoors - Cambridge
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Great service from Ash
Great service from Ash, helpful and knowledgeable.
February 28, 2025
Unprompted review
Reply from GO Outdoors - Cambridge
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Nice collection for outdoorsy people
Nice collection for outdoorsy people. It's always well kept and the prices are reasonable if you sign up for membership.
March 3, 2025
Reply from GO Outdoors - Cambridge
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Very helpful staff at the Cambridge…
Very helpful staff at the Cambridge store when I called in hoping to purchase a new jacket. Very knowledgeable about all the products available, I left as a satisfied customer.
February 26, 2025
Reply from GO Outdoors - Cambridge
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Veronika was so helpful
Veronika was so helpful, patient, and knowledgeable about walking boots. Thank you!
February 25, 2025
Unprompted review
Reply from GO Outdoors - Cambridge
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Super helpful
Chris and Drew were really helpful and Chris was especially knowledgeable about all the boot and socks! Thanks guys :)
February 22, 2025
Unprompted review
Reply from GO Outdoors - Cambridge
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Helpful service when choosing DofE kit
I visited the Cambridge store with my teenage son today to look for items he needs for his Duke of Edinburgh expedition. We received attentive and knowledgeable service from Richard and I wouldn’t hesitate to recommend the store and the team to other parents. We will certainly be returning in future.
February 20, 2025
Unprompted review
Reply from GO Outdoors - Cambridge
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Cambridge
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Max took time to explain best ways to…
Max took time to explain best ways to obtain information about fishing sites and all.. he was very helpful, wish i could give the 6th star
February 19, 2025
Unprompted review
Reply from GO Outdoors - Cambridge
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
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