We were looking for a waterproof jacket, we hadn’t been in the shop for long before we were approached by a lovely smiling, friendly member of staff asking if we needed any assistance (clearly we... See more
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We visited the store to buy a pair of walking shoes. I cannot recommend Kane enough. He was incredibly patient yet very helpful even though I was an extremely picky customer! (Why are women’s walking... See more
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No stock in store even though showed online. Male staff member very unhelpful. Ordered online, got as far as Evri delivery depot where the status never changed, then called to chase delivery as past d... See more
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I’ve been in an out this shop 3-4 times this week to try and sort out different tents and problems that kept cropping up. Every single time I went in Steven met us with help and kindness and just an a... See more
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Company details
About GO Outdoors - Cambridge
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit 4 The Beehive Centre, CB1 3ET, Cambridge, United Kingdom
- 03443 876771
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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We were served by Verouika
We were served by Verouika. She was very helpful today in locating the things that we needed. Also, patiently answerd all our questions regarding the camping tent , mats etc..
May 2, 2025
Unprompted review
Reply from GO Outdoors - Cambridge
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Very Helpful Staff.
The assistant Veronika couldn't have been more helpful in helping me choose the right air tent for my needs. It was my first time visiting Go Outdoors Cambridge branch and as a result I found the service so good that I signed up for membership.
May 1, 2025
Unprompted review
Reply from GO Outdoors - Cambridge
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
First visit.14.4 2025
This was my first visit to this store and I was a little disappointed at the lack of variation in some products and the fact there was no assistance in store.i would return to the store as it is nice and local to me and things might ha e improved.
April 29, 2025
Reply from GO Outdoors - Cambridge
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
I had a fantastic experience at Go…
I had a fantastic experience at Go Outdoors thanks to Qing, who went above and beyond to help me. He was incredibly knowledgeable about all the products and took the time to build a new bike for my child. His friendly attitude, patience, and willingness to go the extra mile made the whole process smooth and enjoyable. It’s not every day you come across such genuine and dedicated customer service. Highly recommend Go Outdoors – especially if you’re lucky enough to be served by Qing!
April 29, 2025
Unprompted review
Reply from GO Outdoors - Cambridge
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Best Customer Care
I was severed by Qing and he was very helpful and full of knowledge on all the products. He went that extra mile to help me.
April 24, 2025
Unprompted review
Reply from GO Outdoors - Cambridge
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Excellent service
Chris was both knowledgable and helpful when helping me to select and fit hiking boots. Excellent.
April 19, 2025
Unprompted review
Reply from GO Outdoors - Cambridge
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Cambridge
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Fantastic service and great value …
I came in with my son to buy equipment for his bronze DofE. We were helped predominantly by Ryan who was really knowledgeable and endlessly helpful. I felt very confident in the advice that we were given and feel over the moon with the kit we bought. Ryan was also brilliant at making my son feel empowered by his choices and confident in how to use everything. We really couldn’t have asked for a better experience. We will definitely return. Thank you so much.
April 15, 2025
Unprompted review
Reply from GO Outdoors - Cambridge
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Cambridge store always great
Chris at the Cambridge store was very knowledgeable and helped me pick the perfect pair of hiking boots! Always come back here for footwear.
April 19, 2025
Unprompted review
Reply from GO Outdoors - Cambridge
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Excellent customer service
Veronica was very knowledgeable about the products (portable bbq)and was extremely helpful,
She was instrumental in my decision to purchase from GoOutdoors
April 12, 2025
Unprompted review
Reply from GO Outdoors - Cambridge
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Perfect for DofE
Went to get my daughter the kit she needs for her DofE expedition. Lots of great options to choose from with really good prices. Alex did a great job.
April 13, 2025
Unprompted review
Reply from GO Outdoors - Cambridge
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Amazing service from Ash and Owen
Amazing service from Ash and Owen! Ash went above and beyond with helping me resolve a difficult query, and Owen helped me find exactly the shoes I was looking for. First Class customer service
April 11, 2025
Unprompted review
Reply from GO Outdoors - Cambridge
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
James and Jo + manager are fantastic
James and Jo + the manager didn't catch his name but they were all absolutely amazing. snapped my fishing rod in a session the day before and took to them after finding my membership number and sorting the computer stuff out i walk away with a brand new rod, massive thanks to them 3
April 12, 2025
Unprompted review
Reply from GO Outdoors - Cambridge
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Chris over in shoes was very helpful…
Chris over in shoes was very helpful and knowledgeable. Great experience!
April 6, 2025
Unprompted review
Reply from GO Outdoors - Cambridge
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Brilliant customer service
On March 28th I experienced fantastic customer service at the Cambridge branch. I was buying a lot of kit for a DofE youth group and took up a lot of the GoOutdoors staff time - but Navya and Ryan were super helpful and patient with me. I will definitely be coming back for my next big DofE shop!
Thank you both
March 28, 2025
Unprompted review
Reply from GO Outdoors - Cambridge
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Good prices but disorganised.
Good prices but disorganised.
Store was over cluttered and disorganised, especially the clothing section where clothes were in the wrong places making it hard to locate items as not on the correct rails and there was little space to move as rails/other products (e.g. bouldering matts) were blocking walkways.
March 23, 2025
Reply from GO Outdoors - Cambridge
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Fantastic service
Fantastic service from the team at the cambridge store. Nothing was to much trouble we needed Pacific items and they were straight on it and knew where everything was. Definit recommend them 100%
March 28, 2025
Unprompted review
Reply from GO Outdoors - Cambridge
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Alex was brilliant
Alex was brilliant, she was very helpful and knowledgeable.above and beyond.
March 24, 2025
Unprompted review
Reply from GO Outdoors - Cambridge
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Great fishing equipment
Good fishing tools at good price and an amazing customer experience provided by Alexia, thanks
March 24, 2025
Unprompted review
Reply from GO Outdoors - Cambridge
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Staff OK fishing department not very good no stock camping tacking over will have to shop somewhere else this is sad cheese Michael
Staff OK stock is not very good very bad
March 23, 2025
Reply from GO Outdoors - Cambridge
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
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