We recently bought two e-bikes from Go Outdoors Canterbury. The bike and cycling expert at the store Jed, shared his extensive knowledge to help us choose the bikes to meet our needs and budget. Whe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Visited Go Outdoors in Canterbury to get my daughter's first pair of climbing shoes and some other equipment. I phoned to check stock levels and spoke with the very helpful Lauren who checked ge... See more
Company replied
Jed was extremely helpful and knowledgeable about e-bikes. Helped arrange a suitable time to assemble a bike for us to try and was on hand for a test ride and plenty of advice. Fantastic customer se... See more
Company replied
The windbreak I have struggled to buy through 3 different orders is actually Useless As the ground spikes are not only way too small but Not strong enough to go into the ground and hold a “Windbre... See more
Company replied
Company details
About GO Outdoors - Canterbury
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Maynard Road, Wincheap, CT1 3RR, Canterbury, United Kingdom
- 01227 936226
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service, especially when needing guidance on finding inner tube for my bike. Both Lauren and Fern were fab!
April 18, 2026
Unprompted review
Reply from GO Outdoors - Canterbury
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Fantastic service from Andy very helpful
Fantastic service from Andy very helpful
April 17, 2026
Unprompted review
Reply from GO Outdoors - Canterbury
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Thank you to Craig who helped us choose…
Thank you to Craig who helped us choose the best sleeping bag .
April 16, 2026
Unprompted review
Reply from GO Outdoors - Canterbury
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
I was in Canterbury for the day and was…
I was in Canterbury for the day and was passing Go Outdoors and popped in too buy some fishing equipment, the staff were really helpful and the young girl on the till (her name was Holly) was so polite and people like that make you want to return
April 12, 2026
Unprompted review
Reply from GO Outdoors - Canterbury
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Very helpful staff, good choice of products
We found all the equipment we needed for a DofE expedition. Adam gave us excellent advice on the items we were not confident about what we needed. Excellent experience.
April 12, 2026
Unprompted review
Reply from GO Outdoors - Canterbury
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Excellent customer service
We visited the store 3 times recently, and the customer service was excellent every time. We were initially served by Ferne who kindly answered our many questions. We were then assisted in our decision to replace a faulty tent with another by Craig when we returned the following day. He kindly took the time to advise us on which tent would best suit our needs, and answered many other questions we had about other products. As a result we ended up buying many items to set us up for camping.
Thank you for your assitance.
April 6, 2026
Unprompted review
Reply from GO Outdoors - Canterbury
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Canterbury
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great staff and customer service
Great customer service! Regularly visit this GO outdoors and the staff are always so welcoming and helpful. The store always has what I need from waterproofs to new walking boots and fishing gear.
April 6, 2026
Unprompted review
Reply from GO Outdoors - Canterbury
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Good selection of products
Good selection of products. Found exactly what I was after. Staff were very helpful and patient as we navigated their 'price match' policy.
April 9, 2026
Unprompted review
Reply from GO Outdoors - Canterbury
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Adam was really happy,helpful and…
Adam was really happy,helpful and positive. Great customer service. Thank You
April 1, 2026
Unprompted review
Reply from GO Outdoors - Canterbury
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
We were served by the lovely Ali
We were served by the lovely Ali , who was very helpful
April 4, 2026
Unprompted review
Reply from GO Outdoors - Canterbury
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
This was my fist time shopping with GO…
This was my fist time shopping with GO and I was a little hesitant with the correct climbing gear to buy but I was instantly greeted as I arrived through the door and Craig helped me pick out the best harness, talked through the advantages of the membership card and Charlotte my cashier was fantastic, attentive and patient with me. I had a great shopping experience and all the staff seemed content and happy to be working there. The energy is good here. Will definitely be back for some more shopping now I have the membership card!
Thank you Go Outdoors.
March 30, 2026
Unprompted review
Reply from GO Outdoors - Canterbury
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Canterbury
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Canterbury
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
I would love to be able to give them 5…
I would love to be able to give them 5 stars because they are a great outdoors store. However, if I’d known they used Royal Mail to deliver online orders I wouldn’t have placed an online order for delivery. RM in my area is shocking and I actively avoid using them as they proved on this order once again that they cannot deliver orders on time. I will continue to use their stores but it’s a shame I’m limited to that as I do most shopping online for outdoor gear and may use other places now.
March 25, 2026
Unprompted review
Reply from GO Outdoors - Canterbury
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Very helpful and friendly staff even…
Very helpful and friendly staff even though it was right at closing time!
March 22, 2026
Unprompted review
Reply from GO Outdoors - Canterbury
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Canterbury store is always pleasure to…
Canterbury store is always pleasure to bust. The staff are very helpful and knowledgeable. Today I was helped by Alistair collecting my bike from the repair shop. Fantastic service and great value for money. Thank you
March 22, 2026
Unprompted review
Reply from GO Outdoors - Canterbury
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Return to store not accepted
Tried to take unwanted top back to store and was told had to send back!!!
Your website states store return as an option so wasting my time is not acceptable.
March 14, 2026
Reply from GO Outdoors - Canterbury
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Very knowledgeable and helpful staff
Very helpful staff who assisted with finding ending different sizes for me when I was trying on multiple pairs of waterproof trousers.
March 16, 2026
Unprompted review
Reply from GO Outdoors - Canterbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Canterbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.