I made my order by click and collect. Amy and another member of staff were very polite and helpful as while I was there to collect my order I did a little browsing for a future purchase while I was th... See more
Company replied
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See what reviewers are saying
Looking to buy new walking shoes and was served by Amy who was cheerful and very helpful, checking to see if they had my size in the shoe I wanted and explaining the options available when I asked to... See more
Company replied
I called into Carlisle store to enquire about a click and collect order. The lady in the shop ( unfortunately I don’t have her name) was tremendously helpful. She found the order and gave me a tracki... See more
Company replied
My experience was made exceptionally good today in store by Gav. He was both professional and experienced in his advice and guidance in his advice. He guided me through tent, sleeping bag and accessor... See more
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Company details
About GO Outdoors - Carlisle (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
74-76 English Street, CA3 8HP, Carlisle, Cumbria, United Kingdom
- 01228 588253
4.9
Excellent
675 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Amazing value
Carlisle store, great customer care. Only went in to purchase a small rucksack for walking/holidays.
Became a member as it brought the price down to £11also used a blue light card to bring the price down further still, under £10.
Great value! Friendly and helpful member of staff.
May 16, 2025
Reply from GO Outdoors - Carlisle (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
found what we wanted
we were in the area and found we need some maps,prices are realy good,customer service good & Louise who served me was brilliant.
May 13, 2025
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Sarah was delightful
Sarah was delightful. Friendly & helpful & I got the impression that's 'how she is'
May 6, 2025
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
We were in the Carlisle store today
We were in the Carlisle store today, and was served by two very friendly, helpful, and knowledgeable staff, Gave and Xen, could not have asked for a better experience, thank you very much 👍
May 2, 2025
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Sales assistant was great
Sales assistant was great, help with joining process, which saved us a tidy amount.
April 25, 2025
Reply from GO Outdoors - Carlisle (Express)
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
The gentleman that served me
The gentleman that served me, Xen, was really knowledgeable on products we required. Very clean shop and efficient staff.
April 26, 2025
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very helpful and knowledgeable staff
April 25, 2025
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Staff were very polite and helpful when…
Staff were very polite and helpful when I visited the store to collect an order. I wish when the e mail came to say my order was ready for collection it had given more than 24 hours to collect as I had to make a special trip to collect, thinking I may loose my order if I had not done this.
April 24, 2025
Reply from GO Outdoors - Carlisle (Express)
Thanks for the review.
We're grateful you felt it worthy of 4 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Friendly service
Whilst in store we were greeted by friendly welcoming staff.
We were given time to browse without feeling rushed.
The member of staff who tended to us was called Amy. She was very polite and chatty . Offered us advice on what we were buying, with no pressure to purchase anything.
She was available to get our sizes and didn't object to going backwards and forwards for various sizes in different boots. All of which were available, so the shop must be well stocked!
Once we had decided on our purchases, Amy took our boxes downstairs to put behind the till for when we had finished shopping in the store.
Excellent experience and 3 pairs of walking boots bought 😁
April 19, 2025
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great little shop
Great little shop, with great staff. Louise served me and like any of them was friendly and helpful. Just wish the shop was bigger.
April 12, 2025
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Excellent service from Louise and Xen…
Excellent service from Louise and Xen today ...A*****
April 14, 2025
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great store
Great store. Love the fishing tackle bit. Cant wait to get back there again
April 11, 2025
Reply from GO Outdoors - Carlisle (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Staff on the telly helpful in shop at Carlisle
Staff on the telly helpful
April 7, 2025
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Was served today by Sarah who was fab
Was served today by Sarah who was fab, very helpful, polite and professional!
April 7, 2025
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Friendly staff and good value garments
March 26, 2025
Reply from GO Outdoors - Carlisle (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Ordered some trainers via click and…
Ordered some trainers via click and collect. Text received to say they were in store next day. Simple and efficient collection that worked well from start to finish and I picked up some bargain wellies at the same time!
March 26, 2025
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Really excellent service
All staff are really helpful and friendly. Always a pleasure coming in this shop. Keep up the good work guys. Amy was really helpful on the till when checking if something was available to order.
March 23, 2025
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Excellent service with lovely cheerful…
Excellent service with lovely cheerful staff and so helpful.Thank you.
March 21, 2025
Reply from GO Outdoors - Carlisle (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Pleasant helpful service
March 19, 2025
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
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