I made my order by click and collect. Amy and another member of staff were very polite and helpful as while I was there to collect my order I did a little browsing for a future purchase while I was th... See more
Company replied
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Looking to buy new walking shoes and was served by Amy who was cheerful and very helpful, checking to see if they had my size in the shoe I wanted and explaining the options available when I asked to... See more
Company replied
I called into Carlisle store to enquire about a click and collect order. The lady in the shop ( unfortunately I don’t have her name) was tremendously helpful. She found the order and gave me a tracki... See more
Company replied
My experience was made exceptionally good today in store by Gav. He was both professional and experienced in his advice and guidance in his advice. He guided me through tent, sleeping bag and accessor... See more
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Company details
About GO Outdoors - Carlisle (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
74-76 English Street, CA3 8HP, Carlisle, Cumbria, United Kingdom
- 01228 588253
4.9
Excellent
675 reviews
Asks customers to review
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Excellent service
Excellent service, staff treat me very well and with respect.
February 1, 2025
Unprompted review
Disappointing
Reserved to fleece tops to pick up from store. No eye contact from male assistant. He asked whether I needed a bag, which I didn’t. Made no attempt to fold the garments or hand the garments to me. When I got home realised there was a security tag in one top. Did not alarm when I left the shop. It now means I need to make a return trip to have the tag removed. Disappointing customer service.
February 4, 2025
Great service and very friendly staff.
January 30, 2025
Unprompted review
Good choice and range of products at…
Good choice and range of products at affordable price.
January 29, 2025
Great place to shop when you need your…
Great place to shop when you need your outdoor gear
January 24, 2025
Very friendly & knowledgeable staff
Very friendly & knowledgeable staff, approachable and professional.
January 19, 2025
The staff
The staff, especially Sarah, were very friendly and profession with a great willingness to help. The whole experience was great.
January 15, 2025
Unprompted review
A lovely store with very helpful staff
A lovely store with very helpful staff. Nice to be in a store that isn't crammed full, you could actually see what was there. Plenty of good offers too, which is always nice
January 14, 2025
Unprompted review
Sarah was so helpful and friendly when…
Sarah was so helpful and friendly when I bought my walking boots and socks. I’m grateful she reminded me my Go Outdoors discount card had expired so I signed up straight away for a new one. Great shop
January 14, 2025
Unprompted review
Friendly and efficient
Find Go Outdoors sell good equipment, most at reasonable prices. Been using them for five or six years for camping gear and don't regret an instance. They're very helpful, with no difficulties when I had to return goods.
Their Click and Collect service works fine - prompt service.
Been waiting more than a week for another company to get in touch about a gas cylinder- not even an email.
January 12, 2025
Was looking for a warm hat as the cold…
Was looking for a warm hat as the cold was hurting my ears. Went into Go Outdoors was helped by Sarah found a cosy warm hat that covers my aching ears great service
January 7, 2025
Unprompted review
Excellent customer service from Sarah
Excellent customer service from Sarah. My membership card was renewed and I was able to take advantage of discount on purchase of a Berghaus coat.
January 8, 2025
Unprompted review
Beating the Monday Blues
Warmly welcomed by staff in store..Quick click n collect service. Followed up by a follow up/unpexpected sale due to good member in store prices, with good customer service from Sarah.
January 6, 2025
Unprompted review
Visited Go Outdoors in Carlisle today…
Visited Go Outdoors in Carlisle today with my daughter. Found the jacket she wanted for her birthday and the staff member who served us Gav was extremely helpful and efficient. Very impressed.
January 6, 2025
Unprompted review
May use AI-assist with repliesRead more
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Lesley was very helpful
Lesley was very helpful, provided time for me to complete my purchase courteously, even though the store was about to close.
December 26, 2024
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
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