Andy the sales assistant was extremely helpful assisting with setting up Go Card membership and dealing with a separate gift card I wished to utilise. The shorts I purchased were very competitively pr... See more
Company replied
Location
Switch locationThe Brewery Quarter, Henrietta Street, GL50 4AA Cheltenham, England, GB
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See what reviewers are saying
Such a clean fresh environment. Loved how it’s set up with plenty of room to browse. The only downside side was that we wanted to try on some of the waterproof jackets but because of all the securi... See more
Company replied
Went in to pick up an order of a camping stove, Luke was so helpful and signposted me to an offer on gas cannisters. It was a really good deal and saved me money. Highly recommend using this store, ve... See more
Company replied
popped in earlier in the week to try and source a repair to my Sendero 4 tent pole following storm damage. Met Luke who was massively helpful, and recommended popping back in to size up the poles so... See more
Company replied
Company details
About GO Outdoors - Cheltenham (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
The Brewery Quarter, Henrietta Street, GL50 4AA, Cheltenham, England, United Kingdom
4.9
Excellent
373 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Came in to the Cheltenham store last…
Came in to the Cheltenham store last weekend and was served by the fantastic Barry, his sales patter was second to none and even persuaded my husband to buy me a lovely Noth Face jacket!!!! So charming and great guy
September 6, 2025
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Great stuff.
Price is good if you are a member.
Lot of stuff which can fulfill my need.
Great!
September 9, 2025
Reply from GO Outdoors - Cheltenham (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Cheltenham (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Buying walking boots
Gus helped me choose walking boots. He seemed knowledgeable and was friendly, patient and helpful.
Thank you!
September 5, 2025
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Cheltenham store
Luke at the Cheltenham town shop was extremely helpful & cheerful as were the rest of the staff. Very pleasant experience.
September 3, 2025
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Great selection of gear
Great selection of gear.
Luke who helped us was very competent and well informed.
September 3, 2025
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Non-chinese boots at a decent price
Found boots that I liked (that were NOT made in China!) and available on sale in my size. Barry at the till was helpful in making sure I had chosen the size right for my feet.
August 31, 2025
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
helpful service and advice
August 28, 2025
Reply from GO Outdoors - Cheltenham (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
We received a great service today from…
We received a great service today from Luke, Gus and Emma in Cheltenham store. Very knowledgeable and super helpful! We are now Members and will be back.
Thank you!
August 30, 2025
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Cheltenham (Express)
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Excellent Service from Luke, both when I phoned to check they had what I wanted, the when I arrived to collect it, the goods were already for me and Luke immediately remembered my call.
The service was excellent from when I phoned to check they had what I wanted to when I then collected the goods. Luke checked they had the goods when I phoned and when I arrived they were all put ready for me. Luke even checked the nearest car park for me and gave me the postcode. Excellent service, thank you.
August 23, 2025
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Helpful staff and good range of products
Dave at the Cheltenham store was very helpful advising us on rucksacks. He was very knowledgeable. They have a good range of products suitable for all budgets.
August 21, 2025
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 4 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great service
Great service, especially from Dave who took extra time to help me with the items I was looking for
August 20, 2025
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Excellent service
I popped to get some shorts. I was able to find what I was looking for quickly and then had really good service from Neil, who was very helpful.
August 19, 2025
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Helpful staff
Emma was very helpful and I ended up with a great pair of shorts.
August 16, 2025
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Luke was very helpful
Luke helped me choose my wetsuit, he was knowledgeable about what I needed, how it should fit and advised on the best equipment to buy with it. Great customer service and support.
August 13, 2025
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Had to go to two stores
Went to the Gloucester store and it looked like it had been ransacked, called Cheltenham store and spoke to Luke, they said they had what I needed so I drove over, Luke helped me with the paddles I needed and helped with my questions, I’d go back just because of how helpful Luke was!
August 13, 2025
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Could not have been more helpful
Dispite having some issues with a leak in store Luke could not have done more to help us. Answering our questions and getting different options for us to try.
August 11, 2025
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great customer service!
We were served at the checkout by Luke, who was very helpful and answered all our questions and helped us set up a membership straight away which was done in minutes. We were also helped in store by another employee whose name we didn’t catch but was also very helpful!
August 9, 2025
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Popped in for a pair of walking shoes…
Popped in for a pair of walking shoes and shorts. Staff on the shop floor were really helpful finding the sizes we wanted and offering advice on how the different brands fit slightly differently. Even explaining why Scarpa don't do a ladies size 6 as it falls between their euro 39 and 40 sizing, which was a great help. Luke on the till was friendly and helpful again. Thank you all.
August 9, 2025
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
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