Employee was rude behind the counter. We asked if we can get our student discount code (as it stated in the store students had 10% discount) and then before even looking at the discount she rudely sai... See more
Company replied
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See what reviewers are saying
The Sales Assistant, Richard was incredibly helpful and honest with the way he approached what we needed. He was polite and respectful, something which is sadly becoming rare in retail these da... See more
Company replied
I went into store looking for hiking boots and quickly became very overwhelmed by the large variety. Dan gave me honest advice based on personal experience that helped narrow down my options. He went... See more
Company replied
Just a really good shop At Chesterfield. plenty of stock, staff not hassling you. All staff very friendly. Becca on the till was very professional, helpful, so a big Thank you to bacca, a credit to... See more
Company replied
Company details
About GO Outdoors - Chesterfield
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
The Spires Retail Park, S40 2WG, Chesterfield, United Kingdom
- 01246 932107
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Richard very helpful
Richard very helpful, friendly and knowledgeable.
Store clean and tidy.
November 29, 2025
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
First class experience in Chesterfield
Visited the Chesterfield store to purchase a good quality coat. Sales assistant was very knowledgeable and patient explaining about the differences between then. She was very patient and understanding- thank you. I did purchase a Montane Hydron GTC. Very happy . Thank you
November 24, 2025
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Click and collect order
Picked up my click and collect order. (Ready in a short time after ordering). The member of staff was really helpful and friendly.
A good experience all round.
Thank you.
November 24, 2025
Unprompted review
Reply from GO Outdoors - Chesterfield
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Excellent service
I was served today by Athena, she was really friendly and very helpful, she put my jackets in my bag as I was having difficulty. In my opinion she is a valuable member of staff.
November 22, 2025
Unprompted review
Reply from GO Outdoors - Chesterfield
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Go out doors chesterfield
We popped into go outdoors today for the first time we were very surprised how big a store it was, and the amount of choice I got a few bargains, the staff were very friendly and helpful especially Athena who served us on the till
November 22, 2025
Unprompted review
Reply from GO Outdoors - Chesterfield
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Hiking backpack…
Called in today for a hiking backpack for a birthday present. I discussed my needs with Jenson the shop assistant who seemed to know everything about everything to do with the great outdoors. He recommended the perfect pack for my requested needs and then I was served by a lovely young lady called Athena who was very nice. Both assistants are a credit to Go Outdoors and I'll be back again to buy Christmas presents in a few days time.
November 19, 2025
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Reply from GO Outdoors - Chesterfield
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Rohan was really helpful today!
Rohan was really helpful today. We had an item to return/exchange and we bought some more items too. His customer service skills were excellent and he was very helpful. Good service deserves to be recognised!
November 17, 2025
Unprompted review
Reply from GO Outdoors - Chesterfield
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great Friendly Service
Great Friendly Service, Easy To Navigate Around The Store And Quality Merchandise.
November 15, 2025
Unprompted review
Reply from GO Outdoors - Chesterfield
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Found what was looking for
Found what was looking for, great deals and friendly staff
November 14, 2025
Unprompted review
Reply from GO Outdoors - Chesterfield
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Large selection to suit all budgets
Got a great selection of gifts and items for ourselves. Wide choice of clothing and equipment to suit all budgets. Helpful and friendly staff.
November 13, 2025
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Friendly staff
Friendly staff. Good product selection. Members discounts.
September 13, 2025
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Search for Binocculars.
I asked a member of staff where I would find binoculars. Although he was busy with a task he made the time to take me to the other end of the store to find them.
When I got to the till I asked about becoming a member before I purchased a product. I was served by Susie who took me through the process very politely and efficiently.
Both members of staff made things so easy for me and I'm really grateful for that.
November 8, 2025
Unprompted review
Reply from GO Outdoors - Chesterfield
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Early morning visit so not busy
Early morning visit so not busy. Salesman Richard very helpful and knowledgeable. Gave me plenty of time to decide which boots I wanted
November 8, 2025
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service
Liz took time to explain re purchasing walking boots that are great for the outdoors and walking in cities
Came away with the perfect boots
November 5, 2025
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
David was very knowledgeable in helping…
David was very knowledgeable in helping me find the right walking boots and he gave me his undivided attention. Unfortunately in the end there was nothing suitable...but he stood out because of his honest in depth knowledge of the stock and the time he devoted to helping me.
October 31, 2025
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Richard was brilliant
Richard was brilliant. Very patiently advised me on several pairs of shoes in several sizes as I deliberated. I ended up getting his recommendation and so far so good!
November 1, 2025
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Great service, great products
Unfortunately I didn't get the name of the staff member I chatted with however he was working in the footwear department between 9-10am on 01/11/25. He was incredibly friendly and helpful, he made a fuss of my dog and was sure to check if I needed any assistance. I found exactly what I was looking for with no problems at all.
I was served promptly at the till by Mellie (I think that's spelt correctly!) and overall had a great experience shopping at the Chesterfield branch.
November 1, 2025
Unprompted review
Reply from GO Outdoors - Chesterfield
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
This is the first time ive been im
This is the first time i have been in this shop and most certainly not the last,, i went in for a shower coat and not a rain
Coat, could not have been for helpful in showing me what i needed
Excellent service form a lady cslled Susie
Thankyou
October 30, 2025
Unprompted review
Reply from GO Outdoors - Chesterfield
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
*STAY CLEAR OF OUTWELL TENTS*
*STAY CLEAR OF OUTWELL TENTS*
Would NOT recommend any Outwell tent after our experience. Went to Cornwall for a camping holiday during half term with our children. The first bit of rain and wind it absolutely poured in through the seams on the tent and 5 poles broke like a warm knife through butter. It ruined everything within the tent including a new electric cool box and power point. We also had to cut our holiday short due to this appalling tent failing on us. The tent wasn't cheap either.
I wouldn't recommend purchasing any Outwell tent due to our experience. They charge an absolute fortune but the quality is absolutely appalling.
If it helps just one family or anyone avoid what we went through then that makes us feel a happy.
Nothing against Go-Outdoors just leaving reviews wherever Outwell sell products.
*STAY CLEAR OF OUTWELL TENTS*
October 26, 2025
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
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