GO Outdoors - Chesterfield Reviews 

2,810
TrustScore 5 out of 5

4.8

The Spires Retail Park, S40 2WG Chesterfield, GB


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Rated 1 out of 5 stars

Employee was rude behind the counter. We asked if we can get our student discount code (as it stated in the store students had 10% discount) and then before even looking at the discount she rudely sai... See more

Company replied

Rated 5 out of 5 stars

The Sales Assistant, Richard was incredibly helpful and honest with the way he approached what we needed. He was polite and respectful, something which is sadly becoming rare in retail these da... See more

Company replied

Rated 5 out of 5 stars

I went into store looking for hiking boots and quickly became very overwhelmed by the large variety. Dan gave me honest advice based on personal experience that helped narrow down my options. He went... See more

Company replied

Rated 5 out of 5 stars

Just a really good shop At Chesterfield. plenty of stock, staff not hassling you. All staff very friendly. Becca on the till was very professional, helpful, so a big Thank you to bacca, a credit to... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Chesterfield

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • The Spires Retail Park, S40 2WG, Chesterfield, United Kingdom

  • 01246 932107

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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4.8

All reviews

(2,810)

35,808 reviews in the last 12 months

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Rated 5 out of 5 stars

Very friendly staff

Very friendly staff and plenty of staff available to talk to. Shop was very organised and tidy and I managed to get everything I went for.

January 9, 2026
Unprompted review
GO Outdoors - Chesterfield logo

Reply from GO Outdoors - Chesterfield

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Top advice and customer service from Richard

Richard helped me select some new walking boots and he was patient, helpful and absolutely no pressure - allowed me to try them on and gave advice and tips re the fit and there was no drive to make me purchase something more expensive he was more interested in me selecting the right boot for my needs. Really appreciated his time and came away with fabulous pair of new walking boots for our next adventures! Thanks Richard.

January 3, 2026
Unprompted review
GO Outdoors - Chesterfield logo

Reply from GO Outdoors - Chesterfield

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Berghaus walking shoe

I was served by a man named Richard, he was very helpful, kind, friendly and knowledgeable.
Was able to answer all my questions regarding my purchase which was Berghaus walking shoes. Very happy overall.

January 3, 2026
Unprompted review
GO Outdoors - Chesterfield logo

Reply from GO Outdoors - Chesterfield

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Was an amazing experience

Was an amazing experience, Chris showed us round a huge selection of bouldering shoes and was extremely informative. Really made the go outdoors experience perfect!

December 30, 2025
Unprompted review
GO Outdoors - Chesterfield logo

Reply from GO Outdoors - Chesterfield

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Athena made my experience great!

Athena made my experience great!
What a delightful young lady, if only I was 20 years younger I would have been asking if she was single. She's a credit to your store!

December 27, 2025
Unprompted review
GO Outdoors - Chesterfield logo

Reply from GO Outdoors - Chesterfield

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Charlie was very helpful

Charlie was very helpful. Saved a jacket for me whilst i ordered an alternative colour to compare items.

December 26, 2025
Unprompted review
GO Outdoors - Chesterfield logo

Reply from GO Outdoors - Chesterfield

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Athena - Chesterfield store

I visited the store and was served by athena who i can honestly say was amazing. She joined in with banter while I was been served and it is so nice to see a human who does talk rather than almost a robot. 2 many shops have grumpy people serving but this is different, she is a total credit to you and the Chesterfield store.

December 22, 2025
Unprompted review
GO Outdoors - Chesterfield logo

Reply from GO Outdoors - Chesterfield

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Wide-fit Meindl walking boots

Bought some Meindl walking boots at Go Outdoors whilst away in Keswick the other week. Discovered they were really too narrow when I got back home and tried them on at home for an evening. Whilst browsing in the Go Outdoors near Bramall Lane in Sheffield on Saturday I discovered there is a wide-fit Meindl boot called 'Meran'. Tried some on at the Chesterfield store today and they were ideal for my wide feet. Susie was most helpful in sorting out the exchange.

December 22, 2025
Unprompted review
GO Outdoors - Chesterfield logo

Reply from GO Outdoors - Chesterfield

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Great range of goods

December 22, 2025
Unprompted review
GO Outdoors - Chesterfield logo

Reply from GO Outdoors - Chesterfield

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Outstanding service

I purchased a Berghaus waterproof jacket a few days ago from the Chesterfield Go Outdoors. Jodey was extremely helpful in explaining the term Gortex and the overall quality of such jackets. She pointed out a variety of choices and provided outstanding service. David also offered outstanding service at the check out. He explained the Go Outdoors Members discount to us and renewed our membership. Thank you to both Jodey and David.

December 16, 2025
Unprompted review
GO Outdoors - Chesterfield logo

Reply from GO Outdoors - Chesterfield

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Mark B and Milly were both so helpful…

Mark B and Milly were both so helpful and kind - couldn’t fault service. Thank you!

December 15, 2025
Unprompted review
GO Outdoors - Chesterfield logo

Reply from GO Outdoors - Chesterfield

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

AMANDA served me

AMANDA served me. She was very patient and helpful while I choose what were the correct sizes.

December 15, 2025
Unprompted review
GO Outdoors - Chesterfield logo

Reply from GO Outdoors - Chesterfield

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Dan was mega!

Dan was brilliant, helping me with new properly fitted hiking boots. So knowledgable, kind and helpful. Nik 😊

October 28, 2025
Unprompted review
GO Outdoors - Chesterfield logo

Reply from GO Outdoors - Chesterfield

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Good choice

Good choice. Good service Helpful staff

December 13, 2025
Unprompted review
GO Outdoors - Chesterfield logo

Reply from GO Outdoors - Chesterfield

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful staff for charity purchases

The staff were extremely helpful in helping me with the purchase of 10 rucksacks, 10 sleeping bags plus many other items to help homeless people after an appeal made by Pathways, the homeless charity. As a member, I was able to get a reduction of 20% across the board which helped a lot and the staff tried to get a further reduction for the charity but it seems I would have to contact the company prior to purchasing.

December 8, 2025
Unprompted review
GO Outdoors - Chesterfield logo

Reply from GO Outdoors - Chesterfield

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The Chesterfield store is just a really…

The Chesterfield store is just a really friendly store. Molly who served us at the till was professional and polite.

December 6, 2025
Unprompted review
GO Outdoors - Chesterfield logo

Reply from GO Outdoors - Chesterfield

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great Customer Service

Richard was very helpful and knowledgeable. Nothing was too much trouble. We will enjoy our purchases

December 6, 2025
Unprompted review
GO Outdoors - Chesterfield logo

Reply from GO Outdoors - Chesterfield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful staff

Was very helpful was willing to sort any problem millie

November 1, 2025
Unprompted review
GO Outdoors - Chesterfield logo

Reply from GO Outdoors - Chesterfield

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

All staff polite and helpful

The young man who helped us find sealskin socks was very polite and helpful. Explained how they worm and how to wear them. We went away knowing we had the correct thing .the young man on the checkout was also very helpful, and answered my questions re the members card

December 3, 2025
Unprompted review
GO Outdoors - Chesterfield logo

Reply from GO Outdoors - Chesterfield

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service from Richard at the…

Excellent service from Richard at the Chesterfield store, he was very patient while I struggled to find the right pair of walking boots, he was also very knowledgeable, I highly recommend him, thanks again Richard from a very happy customer.

November 29, 2025
Unprompted review
GO Outdoors - Chesterfield logo

Reply from GO Outdoors - Chesterfield

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

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