Employee was rude behind the counter. We asked if we can get our student discount code (as it stated in the store students had 10% discount) and then before even looking at the discount she rudely sai... See more
Company replied
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See what reviewers are saying
The Sales Assistant, Richard was incredibly helpful and honest with the way he approached what we needed. He was polite and respectful, something which is sadly becoming rare in retail these da... See more
Company replied
I went into store looking for hiking boots and quickly became very overwhelmed by the large variety. Dan gave me honest advice based on personal experience that helped narrow down my options. He went... See more
Company replied
Just a really good shop At Chesterfield. plenty of stock, staff not hassling you. All staff very friendly. Becca on the till was very professional, helpful, so a big Thank you to bacca, a credit to... See more
Company replied
Company details
About GO Outdoors - Chesterfield
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
The Spires Retail Park, S40 2WG, Chesterfield, United Kingdom
- 01246 932107
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
The staff at Chesterfield dealt without fuss or unnecessary complication with a complicated enquiry. They made me feel like a valued customer.
February 15, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Shoes that arrived were'nt 100 % right…
Shoes that arrived were'nt 100 % right but swapped them no problem in store.
February 2, 2026
Reply from GO Outdoors - Chesterfield
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
The staff were very helpful and knowledgeable
The staff were very helpful without being pushy or in your face .. knowledgeable about the walking shoes I was interested in ,will definitely visit this store again .
February 6, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Really friendly and helpful staff
Really friendly and helpful staff, helped me with an online return and filling out the return form which was above and beyond
January 29, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Chesterfield
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Right shoe for my feet
Richard assisted me on Sat 31 Jan. Despite the busy store and his working alone at that stage, he was patient, knowledgeable and provided great advice. I am confident that I have the right shoe for me and look forward to 1000 miles of walking with dry feet.
January 31, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Chesterfield
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great customer service
Millie served us again today and as always, served us in a friendly and smiley manner.
January 31, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Professionalism
Professional attitude and willingness to assist, thanks Richard.
January 24, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
From the staff selling and advising on…
From the staff selling and advising on the hiking boots that I purchased, including providing me with a over sock but also telling me that I could put my own socks on when I got home to try the boots inside the house providing that I didn’t mark them. Athena on the till was also very polite and professional making sure that I had been told that I could wear the boots at home and checking up for me on when my membership ran out.
January 17, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Reply from GO Outdoors - Chesterfield
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
I spent a few hours at GoOutdoors…
I spent a few hours at GoOutdoors Chesterfield for walk boots and walk shoes. Your staff members Liz, Chris & David provided valuable assistance. I should mention that I have a serious left foot/leg issue - plantar fascia and a long term problem with my left heel which demands extra insoles and support. I am very grateful for their knowledge and especially Liz and her experience with such issues.
January 16, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Excellent choice and in stock.
January 17, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Super Service from staff
Super Service from staff, going the extra mile and incredibly helpful. Thank you
January 13, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Great staff
The lady at the till (susie I think) let my little boy help at the checkout-which made his day-thank you!!
The store has a good amount of stock.
January 10, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Superb customer service from Dan C…
The service that I received from Dan C was absolutely first rate. I was struggling to find a walking shoe that felt remotely comfortable, and he immediately recommended a brand that would be suited to the size and shape of my feet. Not only that, but his patience in fetching different styles and brands beforehand had been second to none!
January 13, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Great staff everywhere
Great staff everywhere, especially Millie on the tills.
January 10, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Athena is a very pleasant member of…
Athena is a very pleasant member of staff!
January 10, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Chesterfield
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Richard was very helpful
Richard was very helpful, knowledgeable and provided excellent customer service meaning I left with what I needed. Positive experience had.
January 10, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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