Employee was rude behind the counter. We asked if we can get our student discount code (as it stated in the store students had 10% discount) and then before even looking at the discount she rudely sai... See more
Company replied
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See what reviewers are saying
The Sales Assistant, Richard was incredibly helpful and honest with the way he approached what we needed. He was polite and respectful, something which is sadly becoming rare in retail these da... See more
Company replied
I went into store looking for hiking boots and quickly became very overwhelmed by the large variety. Dan gave me honest advice based on personal experience that helped narrow down my options. He went... See more
Company replied
Just a really good shop At Chesterfield. plenty of stock, staff not hassling you. All staff very friendly. Becca on the till was very professional, helpful, so a big Thank you to bacca, a credit to... See more
Company replied
Company details
About GO Outdoors - Chesterfield
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
The Spires Retail Park, S40 2WG, Chesterfield, United Kingdom
- 01246 932107
4.8
Excellent
3K reviews
Asks customers to review
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27/04/2026 visited spoke with Dan who…
27/04/2026 visited spoke with Dan who went above and beyond to find me socks that would be comfortable for me personally due to most socks for hiking are thick at the toes. I went away feeling a valued customer,. third time Dan. Previously entered the store came away without socks twice. Dan was helpful friendly proactive & productive. I would definitely give him a management position if I ran head office. I will only take Dans advice upon entering the store.
April 27, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Staff were talking to each other and it…
Staff were talking to each other and it was difficult to find someone to help. The dual pricing system was not explained by any obvious signage so I didn't know what/how to become a member and what this would cost etc. Changing rooms are difficult to get in.
When I found a member of staff they were extremely helpful and friendly. They explained everything and made sure I was looked after
April 21, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Really well stocked store and friendly
Really well stocked store and friendly, helpful team willing to offer advice to help you make to right choice without being pushy.
Athena who served us on the till was chatty and polite and the main reason for the review.
😊
April 18, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Store layout was excellent and made it…
Store layout was excellent and made it easy to fine the bits needed.
Customer service was spot on and Jodie made it very easy at checkout
Overall a great experience and really pleased I made the journey
April 20, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Jenson was amazing
Jenson was amazing - bery knowledgable and helpful- nothing was too much trouble!
January 24, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Chesterfield
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Chesterfield
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Richard was fantastic when it came to…
Richard was fantastic when it came to advising on correct boot sizing. He was very knowledgeable and nothing was too much trouble. Thank you!
April 5, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Buying my first pair of boots
Richard was very helpful polite and had great knowledge made my experience very easy thank you
April 4, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
The two chaps couldn’t have done more
The two chaps couldn’t have done more. Polite and helpful.
March 30, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great customer service
We have visited store today for the first time and we signed up to be members straight away as we are wanting to buy a few new bits for our caravan and we explained to Susie that we had just joined but could we still get the member discount and she was very helpful and polite. We purchased what we wanted today without any fuss so thank you. Great customer service today from Susie.
March 28, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Chesterfield store
Staff always helpful..
Could have more baskets evenly spread through the store...
March 28, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Richard helped me massively with…
Richard helped me massively with picking the right walking boot. Kind and patient. Highly recommend 😊
March 28, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
the staff member serving me was…
the staff member serving me was extremely helpful
March 27, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Extremely helpful
There was a really helpful young lady by the door. She. Showed me where to find the travel items which I wanted and. Also opened the changing rooms. The tills were clear and very quick. All the staff were polite. I wish they stocked Rab trousers for women in a colour other than black,grey and navy. . A stone colour would be lovely 😍.
March 27, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Got what I needed straight away and the…
Got what I needed straight away and the counter staff were extremely helpful in sorting out my membership card issue. Great service as always
March 27, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Finding everything i needed at a…
Finding everything i needed at a reasonable price.Susie helped me sign up for the membership and found her very pleasant and helpful
March 26, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Definitely improvement on last year
Great experience thisvusit. The store seems to be cleaner and tidier than last time. Much more choice of good walking gear. Staff friendly including Amanda who served us on the till. Very friendly and polite.
March 23, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Very helpful sales professional
Very helpful sales professional , Athena.
March 11, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
David was incredibly helpful and…
David was incredibly helpful and friendly
March 23, 2026
Unprompted review
Reply from GO Outdoors - Chesterfield
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
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