Go outdoors is an amazing shop, the only thing I will give them a 1 star for is this, if you place an order online and are directed to download the SHOP app... 'DO NOT DOWNLOAD IT' firstly, it doesn... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very strange shopping experience at Go Outdoors Clydebank. Purchased a waterproof jacket and had to take it back as it was not the jacket that was described on the descriptions above the fill row of j... See more
Company replied
I got wonderfull service today at the till from a boy called Cieren, lovley smile and even when I sort of complained about how much my bill came to, he was very nice and made the whole experience of s... See more
Company replied
I visited GO Outdoors today looking for an e-bike for me and my young family. Fraser looked after me, and the service he provided was excellent. He was friendly, knowledgeable, and took the time to ex... See more
Company replied
Company details
About GO Outdoors - Clydebank
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
79 Livingstone Street, G81 2XA, Clydebank, United Kingdom
- 01414 062665
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Customer Service!
Came to Go Outdoors for some gear for an upcoming camping trip, spoke to Dave who was a lovely staff member to speak to, helped us with everything we needed to know and even gave us some camping tips for when we go!
May 6, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
David C from Glasgow GO offered…
David C from Glasgow GO offered fantastic customer service. Was really supportive whilst I went through options for tent bags. 10/10, thanks David
May 6, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Clydebank
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Dan and Susie
When into Go Outdoors today, was served and give advice by Dan and Susie, thanks to them I left with everything I needed
May 6, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Dan was an amazing help on the till…
Dan was an amazing help on the till today...brilliant service and a good chat very much needed!
May 6, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Fantastic service from Dan
Fantastic service from Dan. Had a few queries and nothing was a bother to this girl amazing cust service
May 6, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Susan was very helpful
May 5, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
First trip to Go Outdoors in Clydebank…
First trip to Go Outdoors in Clydebank today and we were so impressed! Wanted to buy a large family tent and Ross couldn’t have been more helpful in helping us choose and buy the right one. We then signed up as members at the till with Ben who was also very helpful too. Can’t see us going anywhere else for camping stuff now, customers for life!
May 4, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Ben that served me on the till today…
Ben that served me on the till today was really helpful.
May 4, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
A very successful visit to Go Outdoors!
A very successful visit to Go Outdoors in Clydebank. Shelves were stocked with exactly what we needed and the service (by Ben) was quick, efficient and friendly. Definitely recommend checking it out and you can even take your furry family into the store with you. There are water bowls and treats readily available. Free, available Coffee and biscuit treats for the human family would be fab! 😉
May 4, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Ben was incredibly helpful
Ben was incredibly helpful. Made our DoE first experience stress free. We will recommend Ben and the team to all others at our school.
May 4, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Roof tent drama
The girl on the till Sophie was very helpful & got Jon to help us when we bought our roof tent, we have a large car that we thought it would fit in whilst awaiting roof rack parts, Jon helped us to the car & unboxed it & helped to get it into the boot but unfortunately it didn't fit only by an inch or two so Jon said it could be stored for the few days until we got the roof rack, but parts should of been in today (Halfords) & only one part was so we stopped by the store to ask about it staying until Thursday or Friday as that's when Halfords said part would be in, this time we spoke to Sophie & Ben, both were very helpful & Ben said he'd make sure that it would be kept for us until Thursday or Friday if the parts late, we really appreciated all the help from the staff at the store, especially with all the extra work. Thanks to Sophie, Jon & Ben.
May 4, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Easy to navigate the store and Ben was…
Easy to navigate the store and Ben was spot on 👍👍👌
May 4, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Customer service
Ben at the till was very helpful. Very good customer service.
May 4, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Ben was alot off help today thanks again
May 4, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Ben was really helpful at applying our…
Ben was really helpful at applying our discounts at the till and was all round friendly. Overall a good positive experience.
May 4, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Toilets were disgusting
Toilets were disgusting, I had to inform one of the staff. All the staff were busy refilling shelves but we bought a tent and there wasn't a footprint or carpet to fit it! Had to buy a large tarpaulin to put under the tent and buy outdoor rugs so we can use it tomorrow, Tuesday 5th May. Very disapointing.
April 26, 2026
Reply from GO Outdoors - Clydebank
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Bought some new tyres for the bike and…
Bought some new tyres for the bike and the staff were very informative and helped me select the correct ones. Ben in particular was very friendly and cheery when we were served at the cash desk
May 3, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Tent purchase…
We were in the Clydebank branch today to buy a new tent. We had fantastic help from both Ben and Rab. Thanks guys for your expertise, you made the whole experience nice and easy.
May 3, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Ben gave the best service and help with…
Ben gave the best service and help with some gas, top marks!!
May 3, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.