Staff on the tills were helpful, friendly and polite. One member of the floor staff was a little sullen when called away from her current task but apparently she was stressed. We all have stress in ou... See more
Company replied
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Great experience and support from the staff at Go Outdoors yesterday. We were looking for new walking boots for my son as well as some other items for his Duke of Edinburgh award. We were served by Jo... See more
Company replied
The support I received from Kieran who is managed by Susan was exceptional. I had made several purchases in the last week one of which was for a jacket and came into the store to purchase the same jac... See more
Company replied
Problem with the shoes I bought having black material protruding under stitching. Returned them, but second pair had exactly the same problem in the same place. This time negotiated with store and rel... See more
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Company details
About GO Outdoors - Clydebank
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
79 Livingstone Street, G81 2XA, Clydebank, United Kingdom
- 01414 062665
4.9
Excellent
3K reviews
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Reply from GO Outdoors - Clydebank
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Excellent cusomer service
I'm a frequent customer in the store and the staff never fail to attend to whatever request I throw their way! Susie often goes above and beyond with greeting and helping me out with nervous dogs that I bring to the store for environmental exposure. Adam on the tills was very resourceful with taking my post code as I had forgotten my card that day. Overall the experience ran smoothly and all our needs were accomodated, despite the store being busier than usual.
June 6, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Clydebank
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Had to return 2 chairs as they had been…
Had to return 2 chairs as they had been labelled up wrongly , staff got us the correct chairs in a flash , shout out to Susan , Chris and Jae , great customer service 😊
June 4, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Helpful
Lawrence was a good help when I was looking for walking boots today.
I left the shop feeling happy with my purchase.
June 4, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
David was an absolute star
David was an absolute star! He explained the different types of camping stoves and showed me how they work. I purchased one which I can't wait to try out!
June 1, 2026
Unprompted review
Full court press for Service
All the staff that helped me on my visit were very freindly amd helpful, even when a product I wanted to buy was unavailable. The found me a suitable trolley and even helped me out to the car and assisted loading it. I cant rate them highly enough. Especially Lee Cross who was exceptionally helpful.
May 28, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Cycle repair.
Handed my bike in for repair today at clydebank. Was repaired, and back with me within an hour by a knowledgeable, helpful young man.
Great price too, well done Robbie!!!
June 1, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Returning an item
I had to return an item I purchased a while ago. The issue I had was sorted out very quickly. Allan and May were very helpful and friendly.
June 2, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Great service!
Sophie G was just great, giving me a lot of help and answering my questions about the items I purchased. We joined as members as well. Very satisfied.
June 1, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Click and collect...disaster
Made a click and collect order and i did not receive a text to let me know item was ready. I had to email then wait for response to find out my item was ready for collection!
May 18, 2026
Reply from GO Outdoors - Clydebank
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Really helpful people
Really helpful people. Sorting out what I needed. Robbie went the extra mile
May 29, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Very helpful
The staff were very polite and helpful I was served my Kieran and Chris.
May 30, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Clydebank
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Riliable
Thanks to staff in shop always helpful+robbie(bike)never a problem to him always good advice+helpful
May 28, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Was served by Robbie
Was served by Robbie, who was really helpful and polite. Good store with a wide range of gear
May 26, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great staff members!
Ross was so helpful! Looking for a rucksack to take travelling later on this year and he couldn’t be more knowledgeable. I will be back to purchase!
May 26, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Susan and Dave
Susan and Dave. Very helpful, kind and was able to find everything we were in for and more.
May 25, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Susan and Dave very good very helpful…
Susan and Dave very good very helpful to us beginners wished us luck on hike
May 25, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Clydebank
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
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