Go outdoors is an amazing shop, the only thing I will give them a 1 star for is this, if you place an order online and are directed to download the SHOP app... 'DO NOT DOWNLOAD IT' firstly, it doesn... See more
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See what reviewers are saying
I got wonderfull service today at the till from a boy called Cieren, lovley smile and even when I sort of complained about how much my bill came to, he was very nice and made the whole experience of s... See more
Company replied
I visited GO Outdoors today looking for an e-bike for me and my young family. Fraser looked after me, and the service he provided was excellent. He was friendly, knowledgeable, and took the time to ex... See more
Company replied
Excellent service from Ross C in the first instance he identified the issue and offered to fit a new inner tube / valve there and then. It helps as a member to know you can drop in and get quick and a... See more
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Company details
About GO Outdoors - Clydebank
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
79 Livingstone Street, G81 2XA, Clydebank, United Kingdom
- 01414 062665
4.9
Excellent
3K reviews
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Thanks Alan!
I went into the store with a large shopping list (over 30 items) to get for my Duke of Edinburgh group. When I was looking around one of your colleagues Alan asked if he could help and I explain I was looking for a lot of items, he had a look at my list and immediately offered to help. He came around the store showing me where each item was, asked what sizes I was looking for and put it in my trolley. What would have taken me an hour I managed to do in less than 20 minutes thanks to Alan’s help and his excellent knowledge of products and the store. Alan was a fantastic example of 10/10 customer service and a definite reason to go back to Clydebank. Thanks Alan :)
May 18, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Good selection and helpful staff
Was looking for a new style of casual walking shoes. Good choice available and Alan was very helpful answering questions about the products and helping me make my choice.
May 20, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Ross went above and beyond for me
Ross went above and beyond for me. Ended up calling another store to see if they had my size....luckily they did!!
May 19, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
I'd like to thank Ross and May for…
I'd like to thank Ross and May for their great service today, I visited the store with an enquiry about a purchase and they both helped me and make me feel very comfortable, very well managed store with lots of positive aspects , it's a bit far from my house but I prefer to travel as I know the staff here are so helpful
May 19, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Robbie is a absolutely saviour
Robbie is a absolutely saviour! He always gonna help you and your bike not matter how much you SCREW up
May 19, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Ross was outstanding!
Fantastic experience. Reasonable prices and plenty of choice. In particular Ross was extremely helpful when helping with Duke of Edinburgh kit for my son. He recommended a sleeping bag which wasn’t on the recommended list but my son came back saying he was the only one out of the 8 in the group who was warm and cozy. It’s great to have staff who have that kind of level of expertise! Thanks Ross!
May 15, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Very lovely staff (especially Ross) and…
Very lovely staff (especially Ross) and they were extremely helpful. Go Outdoors has every thing you could possibly need and is the place to go when you need to shop for DofE.
May 18, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Very happy
Had our tent poles repaired, the service was quick and smooth.
The staff are friendly and efficient. Just what you need.
May 16, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Excellent returns system…
Walking shoes proved too tight after wearing for few days in my home. Returned shoes to Clydebank store. Friendly and helpful staff. On this occasion, couldn’t find suitable alternative shoes. Full refund given without fuss.
May 8, 2026
Reply from GO Outdoors - Clydebank
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Susan was really helpful
Susan was really helpful! I bought a product that can’t be returned for safety reasons so she made sure I was happy with the purchase. Love this shop!!
May 11, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Good selection available and Ben was…
Good selection available and Ben was very helpful
May 4, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Staff and store were great
Staff and store were great . System for click and collect leaves a lot to be desired.
May 3, 2026
Reply from GO Outdoors - Clydebank
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Excellent and cheerful staff Jon and…
Excellent and cheerful staff Jon and Sophie. L
Good price for the items purchased and relevant advice given.
May 8, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Very knowledgeable staff
Was served by Robbie E today, very knowledgeable and helpful handing out top notch advice on the best fleeces for summer use
May 7, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Store was well stocked and easy access…
Store was well stocked and easy access to products. A virtual Aladdin's cave. Staff very helpful when help required will be back.
April 30, 2026
Reply from GO Outdoors - Clydebank
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Great store
Visited the store for just a wee browse and picked up some items at a great price, good layout and plenty of stock, served by Susan at the tills who was very helpful.
May 6, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Susan and Dan were very friendly and…
Susan and Dan were very friendly and helpful in resolving my product issue
May 6, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Quick and efficient service from Dan
Quick and efficient service from Dan. Thank you!
May 6, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
I was looking for some new walking…
I was looking for some new walking shoes and was a bit lost. A chap called Scott took the time to discuss the various options and got me a couple of different pairs to try on. I was grateful he was there to take the time to go over things. I am happy with my new footwear!
May 3, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Great Customer Service!
Came to Go Outdoors for some gear for an upcoming camping trip, spoke to Dave who was a lovely staff member to speak to, helped us with everything we needed to know and even gave us some camping tips for when we go!
May 6, 2026
Unprompted review
Reply from GO Outdoors - Clydebank
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
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