I visited this store on 17/10/2026 to buy my son a pair of walking boots. Once he selected the ones for him I asked Karen to help check if there was any backstock. Karen not only came out with... See more
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See what reviewers are saying
Excellent service by Ross finding another branch will have said waterproofs. Ali's first time on till & we are very happy customers. Keep up the good work guys⁸
Company replied
Fantastic Customer service from Cammy and Queen at the Coatbridge store. Extremely helpful, authentic and a nice friendly interaction. Was in to buy my son some camping and outdoor clothing for his Do... See more
Company replied
Staff are always so helpful and professional. Can’t thank Karen enough for all her time, patience and advice when we were picking walking boots! 10/10
Company replied
Company details
About GO Outdoors - Coatbridge
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Locks Street, ML5 3RT, Coatbridge, United Kingdom
- 01236 803471
4.8
Excellent
4K reviews
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Fantastic Customer service
Fantastic Customer service from Cammy and Queen at the Coatbridge store. Extremely helpful, authentic and a nice friendly interaction. Was in to buy my son some camping and outdoor clothing for his DoE. Cammy was so knowledgeable and helpful with the items and Queen was lovely to talk to as she has also completed her DoE awards . Was nice for my son to hear her share that experience. Such a positive visit. Excellent customer service.
October 9, 2026
Unprompted review
Reply from GO Outdoors - Coatbridge
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
I was in collecting my bike today i was…
I was in collecting my bike today i was helped today from Emma and Murray they were both amazing and made the experience amazing
October 12, 2026
Unprompted review
Reply from GO Outdoors - Coatbridge
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Love your new clothing layout
Love your new clothing layout. Amazing!. This will improve your sales 10 fold. Very helpful and friendly staff!
October 12, 2026
Unprompted review
Reply from GO Outdoors - Coatbridge
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
My family and I had a great experience
My family and I had a great experience. We are novices when it comes to outdoor stuff but the staff were absolutely fantastic. Grace pointed out where to go to get different items, Cara helped us to get an idea of the range of warm clothes and jackets suitable for our trip and Queen served us at the til. She has great people skills and helped us to sign up to become part of the Go Outdoors club that gave us absolutely unbelievable savings on our jackets and warm wear. We will definitely be back!
October 11, 2026
Unprompted review
Reply from GO Outdoors - Coatbridge
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Staff are lovely and knowledgeable.
Ross, Kojo and Mark (new kid) were lovely and really helpful. Ross helped me with my backpack for West Highland Way. What im not happy about is having to make a 70mile round trip to get the tag removed from my jacket that I bought. Nit sure why the alarm didnt go off.
October 10, 2026
Unprompted review
Reply from GO Outdoors - Coatbridge
Thanks for giving us 4 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Was looking for walking boots
I was searching for walking boots. After going to Go outdoors and having a good look around I was a bit I overwhelmed with the amount to choose from. I asked for some advice and Callum was happy to help. He advised me on the different types of boots, then once I had chosen a couple of pairs he got my sizes. He was extremely knowledgeable and very friendly .
October 9, 2026
Unprompted review
Reply from GO Outdoors - Coatbridge
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
I had a fantastic experience at GO…
I had a fantastic experience at GO Outdoors, thanks to Emma and Queen! Both were incredibly friendly, helpful, and professional. They went above and beyond to make sure I had a great shopping experience, offering excellent advice and making me feel welcome throughout.
Their customer service was outstanding, and their positive attitudes really made a difference. It’s refreshing to receive such great service from staff who genuinely care about helping customers.
A huge thank you to Emma and Queen for all their help. They are a real credit to GO Outdoors, and I hope their hard work and dedication are recognised. I’ll definitely be happy to shop here again. Highly recommended! 👏
October 9, 2026
Unprompted review
Reply from GO Outdoors - Coatbridge
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Coatbridge GO OUTDOORS
Coatbridge GO OUTDOORS.
Staff and customer service were 1st class....
CAMMIE was fantastic he helped me with everything I needed and had fantastic knowledge of the items I wished to purchase, and with the one he didnt know to much about the young lad did some research on the item, the lad went above and beyond what I was expecting.
October 9, 2026
Unprompted review
Reply from GO Outdoors - Coatbridge
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Ross was really helpful when I was…
Ross was really helpful when I was trying to choose walking shoes!
October 8, 2026
Unprompted review
Reply from GO Outdoors - Coatbridge
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Karen was very pleasant
Karen was very pleasant, helpful and knowledgable on waterproof shoes that I purchased following her advice
October 3, 2026
Unprompted review
Reply from GO Outdoors - Coatbridge
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Callum was very helpful and…
Callum was very helpful and professional when I returned my parcel.
October 7, 2026
Unprompted review
Reply from GO Outdoors - Coatbridge
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Ready for collection same day as…
Ready for collection same day as ordered. Friendly staff.
September 24, 2026
Reply from GO Outdoors - Coatbridge
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Was in store today and had the pleasure…
Was in store today and had the pleasure of dealing with Karen. She was soo knowledgable and helpful, nothing was too much trouble and she didn’t rush me which I was very grateful for. She is an absolute credit to your store and company.
October 3, 2026
Unprompted review
Reply from GO Outdoors - Coatbridge
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great service and atmosphere
I came in with my wife and two grandsons we were planning on going fishing down south for the weekend and needed waterproofs we were guided by lovely Grace who helped giving good advice and guidance
October 1, 2026
Unprompted review
Reply from GO Outdoors - Coatbridge
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
very knowledgeable
very knowledgeable, friendly and helpful. the lady that helped us was Karen she was lovely and extremely helpful
October 3, 2026
Unprompted review
Reply from GO Outdoors - Coatbridge
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Absolutely brilliant service from…
Absolutely brilliant service from Queen, fantastic lady.
October 2, 2026
Unprompted review
Reply from GO Outdoors - Coatbridge
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Brilliant service at the till
Brilliant service at the till. Smooth transaction and informative!
October 2, 2026
Unprompted review
Reply from GO Outdoors - Coatbridge
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
queen was a lovely young lady
queen was a lovely young lady, very polite and helpful!
October 2, 2026
Unprompted review
Reply from GO Outdoors - Coatbridge
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Karen in the shoe department is…
Karen in the shoe department is brilliant. I had to get my twins walking boots and she was absolutely fantastic with them. She's an asset to your company 🫶🏻
October 2, 2026
Unprompted review
Reply from GO Outdoors - Coatbridge
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Excellent staff/customer service
I was assisted today by a lovely lady called Karen. Very helpful and informative. 10/10
September 30, 2026
Unprompted review
Reply from GO Outdoors - Coatbridge
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
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