What a joy it was to have Kitty serve us this morning. She was hugely knowledgeable and extremely helpful and gave us brilliant advice and recommendations. Such a difference to the nonchalant don’t ca... See more
Company replied
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See what reviewers are saying
Extra low prices, but sadly because it was a closing down sale. We like a lot of others will miss the Colchester store and the great helpful staff especially the guy on the footwear section.
Company replied
Excellent customer service from the manager & assistant Josefine. It's a shame this great store is closing It's Colchester branch, always found them very helpful.
Company replied
Andrew was brilliant with helping us choose our hiking boots. He was really informative and added no pressure, just pure incentive to want to help. His knowledge and experience as a whole was so much... See more
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Company details
About GO Outdoors - Colchester
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit C, Sheepen Road, CO3 3GT, Colchester, United Kingdom
- 01206 580551
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Very helpful staff
Very helpful staff, first class service, very pleased with my purchase, thank you.
January 4, 2025
Helpful & Pleasant Staff
Adrianna was very helpful and made choosing a new pair of walking shoes a doddle! Pleasant member of staff helped me at the till too. A calm and well laid out store.
January 3, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Looking for a pair of over-trousers
Looking for a pair of over-trousers, Pam was very helpful and interested in helping me find a pair with the particular features I wanted. Definitely worth shopping in-store rather than online when you can compare options, try on and get that sort of helpful service. Thanks Pam!
December 31, 2024
Unprompted review
Reply from GO Outdoors - Colchester
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent service today from Mark
December 30, 2024
Unprompted review
Reply from GO Outdoors - Colchester
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great very helpful and patient service…
Great very helpful and patient service from Kirsty
December 28, 2024
Unprompted review
Reply from GO Outdoors - Colchester
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Security Tag Hinderance
Security tags have prevented trying some garments on comfortably , considering the price tags you need to make sure they fit correctly
December 25, 2024
Reply from GO Outdoors - Colchester
Thank you for leaving us a 4 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Excellent
Excellent, needed to replace a much loved pair of walking trainers, worn to death. Tried on nearly every pair in the shop until I found the perfect ones. Very happy 3 months down the line. Andrew was a star, extremely knowledgeable and phenomenally patient.
September 13, 2024
Unprompted review
Reply from GO Outdoors - Colchester
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Missing membership card
I ordered a pair of boots online and paid an extra £5.00 for a years membership. Almost a week later I was notified to collect from local store and was then advised by store staff that there was no Membership Card and that the Online Sales NEVER issue a Membership Card unless you pester them with phone calls. So it appears I paid a £5.00 levy on my purchase!
I have lodged a complaint on their website and may or may not get a reply 'as soon as possible'.
This is disgraceful behaviour by a major company - I will certainly never again use their online facility and if this is not satisfactorily resolved, I will never use the store again.
December 11, 2024
Reply from GO Outdoors - Colchester
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Colchester
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Got to give a shout out to Mark who…
Got to give a shout out to Mark who served me. Thanks for your time and brilliant advice.
December 17, 2024
Unprompted review
Reply from GO Outdoors - Colchester
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
A good experience
A good experience
Very helpfull staff found our requirements and how to use them.
December 9, 2024
Reply from GO Outdoors - Colchester
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great service and knowledge on the…
Great service and knowledge on the clothing bought.
December 13, 2024
Unprompted review
Reply from GO Outdoors - Colchester
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Andrew and David - Go Outdoors Colchester
Andrew and David who served us where both very knowledgeable regarding footwear products sold by Go Outdoors. This made the purchase of Scarpa Terra boots very easy, very smooth and a good reason for us to return to Go Outdoors for our next pair.
December 7, 2024
Unprompted review
Reply from GO Outdoors - Colchester
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
I wanted to buy a warm winter coat that…
I wanted to buy a warm winter coat that would also be used for traveling abroad to cold countries. I had tried on some and was unsure
Pam approached me and suggested a particular coat which was my size
She was able to give me all the info I needed and was extremely helpful
Whole experience was excellent x
Thankyou Pam for your help and assistance
Louise
December 11, 2024
Unprompted review
Reply from GO Outdoors - Colchester
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Colchester
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
We were looking for rucksacks and Mark…
We were looking for rucksacks and Mark was extremely helpful in talking us through what we need to be looking for. He spent a lot of time giving us advice. Thanks Mark!!
December 9, 2024
Unprompted review
Reply from GO Outdoors - Colchester
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Friendly and helpful staff
Friendly staff who were helpful and seemed to know about the products
December 7, 2024
Unprompted review
Reply from GO Outdoors - Colchester
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Great service guys
December 6, 2024
Unprompted review
Reply from GO Outdoors - Colchester
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Colchester
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Colchester
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
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