Found some shoes in the sale for £7 which had made my day. My experience was soured however, when I got to the till and gave all my membership details, to be told that my membership had expired, despi... See more
Company replied
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See what reviewers are saying
I found everything I was looking for in the store, it was well stocked and presented. Sarah was til operator who processed my transaction, she was very polite, helpful and chatty. The only nega... See more
Company replied
Was assisted by phoenix today at the Coventry branch. Very professional and went way and above what my expectation was. She helped me to pick the correct walking boots for my hiking. I suffer... See more
Company replied
One staff member stands out who is an asset to the company Becky. I went into your store and Becky spent time helping me on Monday 15th June. I cannot speak more highly of her helpfulness and polite... See more
Company replied
Company details
About GO Outdoors - Coventry
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Canley Road, Canley, CV5 6RN, Coventry, United Kingdom
- 02476 933728
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Visited today not sure just what's i…
Visited today not sure just what's i needed. Helped by Emily Sarah ? who brought a selection of choices. Advised on what was best and to join as it gave me a discount. Great service
July 14, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Hidden Membership Fees?
Found some shoes in the sale for £7 which had made my day. My experience was soured however, when I got to the till and gave all my membership details, to be told that my membership had expired, despite renewing only 1 month prior online, which I had email proof of. The man at the till said that he would renew my membership on the system without charging me, but then he added 1p onto the total balance of my purchase. When I asked what the 1p was for he said that he had to renew my membership but hadn’t charged me. So why was I charged 1p? I know it isn’t worth much but it is the principle of it. I paid my £5 online to renew, only to be told that I had to pay again in the shop.
July 12, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Laura gave amazing advice and…
Laura gave amazing advice and assistance to help us find the perfect shoe. Her patience and kindness led to a successful trip to go outdoors! Thank you Laura
July 6, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Great store with great savings
Great store with great savings. The staff were very friendly and helpful and answered our many questions about the products.
July 3, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
WE WERE GREETED IN THE FISHING SECTION…
WE WERE GREETED IN THE FISHING SECTION BY STEVEN; NOTHING WAS TOO MUCH TROUBLE. HE DEMONSTRATED PRODUCTS AND GAVE US GOOD TIPS.
WE WILL BE BACK
THANKS
June 18, 2026
Reply from GO Outdoors - Coventry
Hi,
We're really pleased to see that you gave us 5 stars here. Feedback on how to improve is important but it's also nice to see full marks.
Thanks again,
Go Outdoors Customer Care Team
Gooutdoors number one
Gooutdoors is my choice of shopping for anything outdoor related, the staff are brilliant, they’re kind, knowledgeable and extremely helpful whilst also being friendly
June 24, 2026
Reply from GO Outdoors - Coventry
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Really helpful staff and massive…
Really helpful staff and massive product choice at best prices if you use your discount card.
June 17, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
My gazebo has not turned up
My gazebo has not turned up! I ordered for next day delivery and over a week with zero communication from Go outdoors despite several requests raised by me!
Very poor - avoid them!
June 24, 2026
Reply from GO Outdoors - Coventry
Thank you for taking the time to leave your review.
Please accept our apologies that you have not received your order as expected. We can see that you did contact us about this but did not respond to our automated reply requesting more details and we were therefore unable to investigate further at that time.
We have contacted you using the email address on your order to provide you with an update and resolution. Please check your inbox for our message.
Kind regards,
GO Outdoors Customer Care Team
I found everything I was looking for in…
I found everything I was looking for in the store, it was well stocked and presented.
Sarah was til operator who processed my transaction, she was very polite, helpful and chatty.
The only negative I can find is the store temperature, it is freezing in winter and boiling in summer. As a customer I am not there long so it is ok however it cannot be comfortable for the store team to work in.
June 24, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Thanks for the review.
We're grateful you felt it worthy of 4 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Thanks due to John
Thanks due to John, who explained in detail how to fix a broken tent pole. Great explanation and brilliant service.
June 18, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Laura was amazing and helped me getting…
Laura was amazing and helped me getting all my item's even though I didn't have any idea on what sizes I needed to get .
June 25, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Very helpful staff.
Very helpful staff.
Sarah on the till was very good
June 26, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Friendly service by Sarah
Served by Sarah today who was very lovely about having to price match all our shavings for our horses in this 30 degree heat we are having! Was served by her last time and always really helpful. Thankyou
June 26, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Sarah at the tills was very helpful in…
Sarah at the tills was very helpful in getting our member card sorted, bought a great product and got great service.
June 24, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Disappointing experience and still no refund
I ordered a coat for click‑and‑collect after the website showed it in stock at my local store. When we called to check if it was ready, we were told online orders “take a few days to arrive”, so we cancelled the order immediately.
Weeks later, I received only a partial refund, nowhere near the amount I originally paid. When we contacted the store, they claimed we had already collected the coat — which is impossible, as we never went anywhere near the store.
We called customer service twice to resolve this, and on both occasions we were put on hold and then the call was dropped. No call back, no follow‑up, nothing.
At this point, we simply want the rest of our money returned. This experience has been incredibly frustrating and completely unfair. I hope someone from Go Outdoors finally takes responsibility and resolves this.
June 5, 2026
Reply from GO Outdoors - Coventry
Thank you for taking the time to leave your review.
We are sorry that you did not receive a call back from our customer care team after the call was dropped following your contact to the team. We appreciate you bringing this to our attention and this will be passed on for further investigation.
From reviewing your order I can see that this was placed on our Click & Collect standard delivery service, where items are to be delivered to the store in order to successfully complete this. I am sorry for any confusion that may have been caused.
I can see that the ordered items have been refunded back to the original payment method used on two separate transactions. I have reached out to you by the email address given on your order to discuss this in more detail.
Kind regards
GO Outdoors Customer Care Team.
Friendly service
We were served by Hannah today who was very pleasant and friendly.
June 17, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
We go to Coventry most years and every…
We go to Coventry most years and every time we have asked for help it’s been brill. This year we camped in Canterbury and went to go outdoors there as we needed something and the help there was just as good. Staff are always super nice. Keep up the good work.
June 16, 2026
Unprompted review
Reply from GO Outdoors - Coventry
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Outstanding member
One staff member stands out who is an asset to the company Becky. I went into your store and Becky spent time helping me on Monday 15th June. I cannot speak more highly of her helpfulness and politeness. On Tuesday 16th June I had reason to return and again she recognised me and again went out of her way to be more than helpful. Real asset
June 15, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Coventry
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Awful Experience Online
Ordered 4 items, refunded 1 without asking. Part delivery of 1 chair and no idea when the others will arrive.
Still waiting for the rest of the refund.
Shocking systems but people in the store were good and as helpful as they could be
June 7, 2026
Reply from GO Outdoors - Coventry
We are very sorry to hear of your experience with your online order. This is not the standard level of service we expect our customers to receive and it is upsetting to know that your order has been affected.
We value you taking the time to share your feedback with us, this will be taken on board to ensure that improvements are made to better customer experience.
So we can discuss your order in more details we have contacted you by the email provided on your order, please check your inbox for our email.
Kind regards
GO Outdoors Customer Care
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