Went here the other day to upgrade and add to my camping equipment, everything was fairly straightforward to find and when I came to the tills, Sarah helped me out massively. She got me signed up to t... See more
Company replied
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Very poor item purchased via click and collect. Returned item back to store and staff were unhelpful and unfriendly. I am still waiting for an email stating I returned to store Even though returned it... See more
Company replied
Everything we needed for our camping trip was readily available and we were served by Sarah who was very lovely and walked us through how much we would save if we were to become members. I shall be re... See more
Company replied
Excellent quality and wide range of products. Really good prices, often cheaper than online. Great customer service. The particular item I wanted is £5 online. In Go Outdoors it was 97p. My memb... See more
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Company details
About GO Outdoors - Coventry
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Canley Road, Canley, CV5 6RN, Coventry, United Kingdom
- 02476 933728
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Perfect service as always
Perfect service as always. Thank you Emma
September 1, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
kate go outdoors coventry
i was at this store today Kate the concessions manager had us in shock was very very rude and aggressive waving her hands , shouting in front of other customers , said there’s “no one above me “ also laughed when i asked a simple question about exchanging 2 items , also i told her i spoke to head office witch i have a call log to prove it , her response was we didn’t call anyone apart from the store , when we asked if there was someone above to call she said no ,, i don’t think she owns the store ?? ,, tried saying if we take the items we paid for we are stealing , if it wasn’t for the lovely lady at the click and collect i wouldn’t have got anywhere think she deserves a raise having her as a manager , i’ve put a complaint through head office i don’t think this is fair !
August 31, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Thank you for taking the time to share your recent review with us.
The level of service that you have received when visiting our Coventry store is by no means the standard of service we aim to provide our customers and we are truly sorry for this happening. We are however pleased to know that a member of the team at the Click and Collect desk was able to assist you with your query.
We have reached out to you via Trustpilot to request your contact details so we can look into this matter further. We hope to hear from you soon so we can investigate this further.
Kind regards
GO Outdoors Customer Care Team.
Went here the other day to upgrade and…
Went here the other day to upgrade and add to my camping equipment, everything was fairly straightforward to find and when I came to the tills, Sarah helped me out massively. She got me signed up to the membership and saved me a lot of money doing so. Will definitely be going back.
August 26, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Fast and efficient
Fast and efficient. Fantastic staff. Always happy and professional.
August 17, 2026
Reply from GO Outdoors - Coventry
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Sarah the cashier lady..
Sarah the cashier lady was amazing loved our 3 golden retrievers, really helpful really polite and was able to answer questions, unlike the guy I asked about thermacel could barely know his own name he was useless, then Sarah saved the day, give her recognition please.
August 22, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Went in today to send some parcels and…
Went in today to send some parcels and was helped by Emma she was lovely and really helpful
August 20, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Very poor item and customer service
Very poor item purchased via click and collect. Returned item back to store and staff were unhelpful and unfriendly. I am still waiting for an email stating I returned to store Even though returned item 5 days ago!!!! Husband phoned customer service (and after on phone for over 30 mins) was told the lady he was spoken to on the phone had activated the return and would get an email regarding return. That was 3 days ago and still no email so heaven knows when I will be refunded!!! My husband asked for a manager to contact him and were told we would hear from them within 72 hours. Over this now and still no contact!!!! I have reported all of this via email on app and still not heard anything from anyone. Very, very poor service. I wouldn’t bother ordering something online or click and collect as service is appalling!
August 13, 2026
Reply from GO Outdoors - Coventry
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience, as this is well below the standard of service we aim to provide.
We apologise for the delays and lack of communication following your return, as well as the difficulty you experienced when contacting our Customer Care team. We understand how frustrating it must be to have returned your item several days ago and still be waiting for confirmation and updates regarding your refund.
Please be assured that once a return has been processed, a confirmation email is issued and the refund is then returned to the original payment method. After processing, refunds can take 3-5 working days to appear on your bank or card statement, depending on your provider.
We're also sorry that you did not receive the callback you were expecting after requesting a manager contact you. We appreciate that this has added to your frustration and left you feeling unsupported.
Thank you for bringing this to our attention. Your comments have been noted and will be shared with the relevant teams so the delays and communication failures can be reviewed and improved.
Kind Regards
GO Outdoors Customer Care
Delivered on time
August 7, 2026
Reply from GO Outdoors - Coventry
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Very Happy Customer.
Very Happy with my Cycle Helmet.
Very good quality for the price.
Very efficient Click & Collect.
MANY THANKS.
August 11, 2026
Reply from GO Outdoors - Coventry
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Staff
Sarah who served me at the Canley store was excellent, very helpful she should receive employee of the month having to contend with staff that truly have no interest in their role the
Young men and girls on the other check out were visibly on their phones etc totally ignoring the customers waiting not a good impression to customers as a manger myself I would be appalled to think my staff where ignoring clients leaving one lady (Sarah ) to serve on her own especially when there was more than one customer waiting!! For staff to congregate around one till by the entrance is not good customer practice for those entering or leaving the premises.
August 5, 2026
Reply from GO Outdoors - Coventry
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
The shop has great variety of goods , polite and helpful staff
One lady shop assistant was very helpful . Another lady at the till was very polite and professional.
August 10, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great experience.
This purchase could not have been smoother. From ordering on-line to pick-up at my local store, everything went exactly as it should. The members' discount was a great help as well.
August 3, 2026
Reply from GO Outdoors - Coventry
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Did not receive email notification that…
Did not receive email notification that the order was ready for collection.
August 3, 2026
Reply from GO Outdoors - Coventry
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Sarah was very helpful and polite…
Sarah was very helpful and polite credit to your company
August 10, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Wide range & great prices
Excellent quality and wide range of products. Really good prices, often cheaper than online. Great customer service.
The particular item I wanted is £5 online. In Go Outdoors it was 97p. My membership card paid for itself almost in a single purchase.
July 29, 2026
Reply from GO Outdoors - Coventry
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
The store was easy to navigate and had…
The store was easy to navigate and had great stock.
Becky who was on checkout on the day was lovely and took the time to advise us on offers available on tent accessories and on the benefit of renewing my membership on the spot. Good shop great service, will be back.
August 5, 2026
Unprompted review
Reply from GO Outdoors - Coventry
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
A great pair of hiking trainers at a fair price
I visited GO Outdoors in Coventry, (my local store) in mid July. They hold a good selection of items and the staff are always excellent. Suzanne , the lady who regularly works in their footwear section, is always very helpful and knowledgeable and I have made numerous purchases based on her advice and assistance, all have been good buys.
When I came to checkout my goods Sarah was also very helpful and efficient, sorting out membership and making the experience enjoyable whilst taking an active interest in me as a customer. It’s nice to be treated so well in a shop these days.
July 14, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
No way of knowing size 49 availability
None of the sports shoes on display in the shop had the available size range next to it. The assitant told me that the only way to find out whether you had any in the shop to fit size 49 was to choose a shoe, go and look out the back, and so on for every shoe. I walked out.
July 21, 2026
Reply from GO Outdoors - Coventry
Thank you for sharing your review about your recent in store experience.
It is disappointing to understand that the store was unable to assist you in finding the wanted size. We strive in providing the best customer care to our customers and it is truly upsetting to know that this has not been the case for yourself.
Your comments have been noted and will be raised to the relevant departments to ensure that improvements are made. We do hope you give GO Outdoors another chance so we can provide a better experience in the future.
Kind regards
GO Outdoors Customer Care Team.
Reply from GO Outdoors - Coventry
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Coventry
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
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