Went here the other day to upgrade and add to my camping equipment, everything was fairly straightforward to find and when I came to the tills, Sarah helped me out massively. She got me signed up to t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very poor item purchased via click and collect. Returned item back to store and staff were unhelpful and unfriendly. I am still waiting for an email stating I returned to store Even though returned it... See more
Company replied
Everything we needed for our camping trip was readily available and we were served by Sarah who was very lovely and walked us through how much we would save if we were to become members. I shall be re... See more
Company replied
Excellent quality and wide range of products. Really good prices, often cheaper than online. Great customer service. The particular item I wanted is £5 online. In Go Outdoors it was 97p. My memb... See more
Company replied
Company details
About GO Outdoors - Coventry
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Canley Road, Canley, CV5 6RN, Coventry, United Kingdom
- 02476 933728
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Customer Service from Phoenix
My brother and I went into store to find some walking shoes for our upcoming holiday. Phoenix was incredibly helpful, giving us shoe suggestions, advice on how to wear them correctly, maintenance and even analysing my gait. Whilst we didn’t find anything for our specific needs, we left feeling really impressed by Phoneix’s knowledge, professionalism and patience. As per previous reviews, she really is a credit to Go Outdoors and to herself and will go very far in whatever she does in the future. Thanks Phoenix and team.
May 30, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Phoenix was amazing in store today
Phoenix was amazing in store today. She gave us some really good advice regarding running shoes and laces. Really knowledgable and warm. Would recommend her serve for any sports goers!
May 30, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
I was buying some walking boots and was…
I was buying some walking boots and was unsure what I needed. Phoenix was fantastic, helping me pick the right boots, giving me care tips and generally helped me through the process greatly.
May 30, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Phoenix was outstanding her knowledge
Phoenix was outstanding her knowledge, explanation and awareness of tips and tricks was brilliant! Fantastic service thanks
May 30, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Great advice and time to check out the…
Great advice and time to check out the footwear. Pheonix was a great help.
May 30, 2026
Unprompted review
Reply from GO Outdoors - Coventry
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
phoenix was great
phoenix was great, perfect customer service would come again just for her!
May 30, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
phoenix was lovely and show me how…
phoenix was lovely and show me how everything worked in a very nice way over amazing experience
May 30, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Phoenix was very busy but did not…
Phoenix was very busy but did not hesitate to find the time to help - thank you
May 30, 2026
Unprompted review
Reply from GO Outdoors - Coventry
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Love this store
Love this store, spend far too much money, Phoenix was very helpful on the footwear department
May 30, 2026
Unprompted review
Reply from GO Outdoors - Coventry
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Was assisted by phoenix today at the…
Was assisted by phoenix today at the Coventry branch.
Very professional and went way and above what my expectation was.
She helped me to pick the correct walking boots for my hiking.
I suffer with plantar fasciitis so have to be careful when purchasing footwear.
She explained the differences between high arch support and also thicker soles.
Explained how to clean and maintain the new boots.
Honestly perfect in every way. A real credit to the store and also the go outdoors family
May 30, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Purchased a roof tent
Purchased a roof tent , wich unfortunatly would not fit in the van to take home, ed the worker not only bought it out , unpackaged it and helped fit so we could take it away , so helpful polite and friendly , we would of been stuck without him ,10 out of 10 customer service :)
May 29, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Lots of good products at good prices
Lots of good products at good prices
May 28, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Very helpful and friendly staff
May 28, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Had a good choice of products and…
Had a good choice of products and offered very good advice.
May 19, 2026
Reply from GO Outdoors - Coventry
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Was told parcels not available at…
Was told parcels not available at Coventry, despite Shop app telling me otherwise.
Assistant serving was very confused, called another assistant who eventually resolved the issue.
May 11, 2026
Reply from GO Outdoors - Coventry
We appreciate you taking the time to share your feedback.
We’re very sorry for the in-store experience with your click and collect order, and for the confusion around the location of your parcel.
Having looked into this, I can see that your order was located in store and has now been collected. However, this should have been a much smoother process for you, and I’m sorry that this wasn’t the case.
Please be assured that your feedback has been shared with our Coventry store so that improvements can be made to prevent this happening again and to ensure a better experience for our customers in future.
Kind Regards
GO Outdoors Customer Care.
Fabulous service from Phoenix
Fabulous service from Phoenix - thank you for helping to choose the right rucksack
May 24, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Staff were helpful goods at a decent…
Staff were helpful goods at a decent price! So all good
May 23, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Parcel Return
Went to the Coventry store today as I had a UPS parcel to return. Had no label as the UPS website is hopeless, and 2 other official 'drop-off' points couldn't help. Thankfully, Callum and Emma knew what to do, took control of the situation, and my parcel is now on its way to the destination.
May 21, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Me and my son came into the store for…
Me and my son came into the store for the first time and we asked Isaac who was working that day for some advice and help regarding some fishing products
First off he was so polite professional and very knowledgeable
And he Took his time explaining things we ended up spending a lot of money and couldn’t be happier with what we bought
We would definitely be back again.
May 19, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Better communication from Customer Service please
Two items were ordered online on Sat 2 May. Order confirmed. 30 minutes drive to the store. Learnt that only one item was in the store. The second item was at a store in York. It is now 19.2.26 and it is unknown if the second item has arrived at the store selected for collection. Hence the 3 stars as I do not feel confident that the outstanding item paid for is in the Coventry store.
May 12, 2026
Reply from GO Outdoors - Coventry
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.