GO Outdoors - Coventry Reviews 

2,337
TrustScore 4.5 out of 5

4.6

Canley Road, Canley, CV5 6RN Coventry, GB


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Rated 5 out of 5 stars

Went here the other day to upgrade and add to my camping equipment, everything was fairly straightforward to find and when I came to the tills, Sarah helped me out massively. She got me signed up to t... See more

Company replied

Rated 1 out of 5 stars

Very poor item purchased via click and collect. Returned item back to store and staff were unhelpful and unfriendly. I am still waiting for an email stating I returned to store Even though returned it... See more

Company replied

Rated 5 out of 5 stars

Everything we needed for our camping trip was readily available and we were served by Sarah who was very lovely and walked us through how much we would save if we were to become members. I shall be re... See more

Company replied

Rated 5 out of 5 stars

Excellent quality and wide range of products. Really good prices, often cheaper than online. Great customer service. The particular item I wanted is £5 online. In Go Outdoors it was 97p. My memb... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Coventry

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Canley Road, Canley, CV5 6RN, Coventry, United Kingdom

  • 02476 933728

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(2,337)

34,522 reviews in the last 12 months

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Rated 5 out of 5 stars

It was good looking and had the right…

It was good looking and had the right amount of stuff I needed

March 30, 2026
Unprompted review
GO Outdoors - Coventry logo

Reply from GO Outdoors - Coventry

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Ordered trainers online for…

Ordered trainers online for granddaughter as a click and collect. They did take a bit longer to arrive than I thought and I seemed to get the notification from DHL in the first place but other than that it all went smoothly

March 14, 2026
GO Outdoors - Coventry logo

Reply from GO Outdoors - Coventry

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

i received amazing service at go…

i received amazing service at go outdoors coventry. i had a very helpful worker assist me with buying boots and a lovely lady called sarah served me. very impressed with the level of customer service they both had. thank you!

March 13, 2026
Unprompted review
GO Outdoors - Coventry logo

Reply from GO Outdoors - Coventry

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Ethan 😊 Was absolutely fantastic and…

Ethan 😊 Was absolutely fantastic and absolutely made me and my friend feel very welcome.
Ethan went above and beyond and helped us to pick out horse riding shoes and hat and really took the time to explain the quality of different brands.

March 13, 2026
Unprompted review
GO Outdoors - Coventry logo

Reply from GO Outdoors - Coventry

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Be more Brad

What started badly with the staff at the collection desk was turned around by the positive attitude of Brad who did, as he hoped, bring a smile to my face.
He remained calm despite technical and human challenges and ensured I got the best resolution.
We should all be more Brad!!

March 11, 2026
Unprompted review
GO Outdoors - Coventry logo

Reply from GO Outdoors - Coventry

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Found what I needed

Found what I needed with out any help from a colleague on the fishing department. It seems that there is not any colleagues on that department very often.
Went to the till and was served by Becky she was very helpful and polite.
Paid for my items and left.

March 9, 2026
Unprompted review
GO Outdoors - Coventry logo

Reply from GO Outdoors - Coventry

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service from Phoenix …… great…

Excellent service from Phoenix …… great advice and attention to detail

March 8, 2026
Unprompted review
GO Outdoors - Coventry logo

Reply from GO Outdoors - Coventry

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Pheonix was extremely helpful and…

Pheonix was extremely helpful and taught me an entirely new way to tie my boots!

March 8, 2026
Unprompted review
GO Outdoors - Coventry logo

Reply from GO Outdoors - Coventry

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Pheonix was super helpful during our…

Pheonix was super helpful during our visit today.

March 8, 2026
Unprompted review
GO Outdoors - Coventry logo

Reply from GO Outdoors - Coventry

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Been running for just under 2 months…

Been running for just under 2 months now and thought it was the right time to invest in some proper running trainers. Went into store to get my feet 3D scanned to find my perfect fit for trainers. Phoenix was helping me and she was very informative. It was a very easy and swift process. Thank you Phoenix!

March 7, 2026
Unprompted review
GO Outdoors - Coventry logo

Reply from GO Outdoors - Coventry

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Phoenix was fantastic

Phoenix was fantastic. So helpful and knowledgeable. Made experience so much easier as we had no idea what needed

March 1, 2026
Unprompted review
GO Outdoors - Coventry logo

Reply from GO Outdoors - Coventry

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fabulous variety of outdoors gear

Fabulous variety of outdoors gear. Most recent purchases was for updating our 2 scouts sleeping bags - lots of camps planned for this year and this kit will be perfect. Fabulous variety of sleeping bags to choose from, reassuring to see items recommended by Duke of Edinburgh Award - my lad will be going on Swiss trip this year and the bag recommended seems very well made and very warm so thats given peace of mind for me. Also brilliant we had a 10% discount through showing the children's neckerchiefs - thats helped me put money towards the rest of their kit lists.

February 14, 2026
GO Outdoors - Coventry logo

Reply from GO Outdoors - Coventry

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Always exactly as advertised at a very…

Always exactly as advertised at a very good price.

February 20, 2026
GO Outdoors - Coventry logo

Reply from GO Outdoors - Coventry

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Coventry Sarah!

Sarah on the checkout is always so very helpful and friendly. Very clued up as to what is going on in the store (Coventry)
Thankyou

February 22, 2026
Unprompted review
GO Outdoors - Coventry logo

Reply from GO Outdoors - Coventry

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Phoenix

Phoenix - She was extremely helpful and gave amazing advice on what to get from her own personal experience and what not to get for my D of E kit list. Her useful tips will be valuable to me on a whole new experience.

February 22, 2026
Unprompted review
GO Outdoors - Coventry logo

Reply from GO Outdoors - Coventry

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

brought the wrong thule bike carrier…

brought the wrong thule bike carrier online returned to coventry store where they were happy to take the return and supply me with the correct thule pro-ride 598.excellent service 5 star

February 12, 2026
GO Outdoors - Coventry logo

Reply from GO Outdoors - Coventry

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Lovely Experience

Came back here it was a lovely experience once again. Helped by Millie thank You

February 19, 2026
Unprompted review
GO Outdoors - Coventry logo

Reply from GO Outdoors - Coventry

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

The service we received was great

The service we received was great, but shortage of staff meant we had to go looking for an assistant in order to ask questions and obtain shoes to try on.

February 16, 2026
Unprompted review
GO Outdoors - Coventry logo

Reply from GO Outdoors - Coventry

Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

My wife and I travelled from Rugby to…

My wife and I travelled from Rugby to Coventry to buy some walking boots.
We didn't have a clue what we wanted or what was the best for us. Luckily for us we were helped my a lovely young girl named Milly. Milly really took her time to listen to our needs and really helped us find the right walking boots for us, especially for my wife who has arthritis and suffers with her feet. Thank you so much Milly for being so caring nothing was too much trouble for her. Your parents will be super proud of you.

February 12, 2026
Unprompted review
GO Outdoors - Coventry logo

Reply from GO Outdoors - Coventry

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Lovely staff!

Had great service on the tills from Sarah! She was friendly and helpful, and I got a discount on an imperfect jacket. Made my day!

February 6, 2026
Unprompted review
GO Outdoors - Coventry logo

Reply from GO Outdoors - Coventry

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

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