Went here the other day to upgrade and add to my camping equipment, everything was fairly straightforward to find and when I came to the tills, Sarah helped me out massively. She got me signed up to t... See more
Company replied
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Very poor item purchased via click and collect. Returned item back to store and staff were unhelpful and unfriendly. I am still waiting for an email stating I returned to store Even though returned it... See more
Company replied
Everything we needed for our camping trip was readily available and we were served by Sarah who was very lovely and walked us through how much we would save if we were to become members. I shall be re... See more
Company replied
Excellent quality and wide range of products. Really good prices, often cheaper than online. Great customer service. The particular item I wanted is £5 online. In Go Outdoors it was 97p. My memb... See more
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Company details
About GO Outdoors - Coventry
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Canley Road, Canley, CV5 6RN, Coventry, United Kingdom
- 02476 933728
4.6
Excellent
2K reviews
Asks customers to review
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Reply from GO Outdoors - Coventry
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Horse riding gear
Review for Coventry store.
Went in for equestrian gear, really helpful sales assistant gave advice and was nice to chat to as a fellow horsey person!
Will most definitely come back for my equestrian needs.
April 3, 2026
Reply from GO Outdoors - Coventry
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Good servcie from staff at local branch.
February 5, 2026
Reply from GO Outdoors - Coventry
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Walking shoes
I was in need of walking shoes, Suzanne was delightful and provided multiple suggestions for my price range, nothing was too much trouble. Her knowledge helped me pick a great pair that fit all of my criteria and convinced me to become a member.
April 13, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Very helpful staff
Very helpful staff, especially at the shoe dept and Sarah at the till.
April 13, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Suzanne was a great help in the shoe department
We wanted to try on walking boots and Suzanne was a brilliant help, going above and beyond to make sure we had a great experience. Thank you Suzanne!
April 7, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Came into your store again this week…
Came into your store again this week once again Emma was really helpful and friendly
April 9, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great customer service
Me and my daughter received great, warming, and kind service from Mansur and Damien. They both helped us at the tills when buying DofE kit, explaining kindly and patiently how to fill out for a discount. They were both engaging and had great communication with the us. They are a credit to your organisation.
April 11, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Great store, clean and tidy and friendly staff
Go outdoors is a really nice clean and tidy store, with a good variety of stock. There were plenty of staff who were very helpful. Particularly the lady who served me was very helpful, and we had a good chat about my purchases.
April 7, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great service in the boot department…
Great service in the boot department plenty of choice at all price levels
April 7, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Awesome customer service…
Laura provided awesome customer service with selection and fitting of walking boots. We will definitely call again.
April 6, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Greeted at the door by Gaz who pointed…
Greeted at the door by Gaz who pointed my in the right direction friendly chap willing to answer my questions
April 6, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Unplanned visit without my card but…
Unplanned visit without my card but they used my postcode and even told me how long I had left on my membership.
April 6, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
It was easy to find things what we…
It was easy to find things what we needed today and the staff in the till was so helpful and also friendly.
April 6, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Coventry
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Awful customer service
Awful customer service, the lady who served me quite obviously couldn’t be bothered in the slightest and got irate with me when I said I didn’t want to renew my membership.
April 3, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
They've got everything and the prices…
They've got everything and the prices are perfect, also the staff are friendly and we would like to thank Sarah as she was very helpful.
April 3, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Great service
We bought loads of kit for a long hike, and Hannah on the till was brilliant
April 1, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Make sure you get correct size boot
Went in to Coventry store to buy new boots the assistant, Suzanne, was extremely helpful and knowledgeable. I needed a wide fitting boot and if it hadn’t been for her I may well have bought the wrong size,
March 30, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
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