Went here the other day to upgrade and add to my camping equipment, everything was fairly straightforward to find and when I came to the tills, Sarah helped me out massively. She got me signed up to t... See more
Company replied
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Very poor item purchased via click and collect. Returned item back to store and staff were unhelpful and unfriendly. I am still waiting for an email stating I returned to store Even though returned it... See more
Company replied
Everything we needed for our camping trip was readily available and we were served by Sarah who was very lovely and walked us through how much we would save if we were to become members. I shall be re... See more
Company replied
Excellent quality and wide range of products. Really good prices, often cheaper than online. Great customer service. The particular item I wanted is £5 online. In Go Outdoors it was 97p. My memb... See more
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Company details
About GO Outdoors - Coventry
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Canley Road, Canley, CV5 6RN, Coventry, United Kingdom
- 02476 933728
4.6
Excellent
2K reviews
Asks customers to review
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Brilliant customer service on Friday…
Brilliant customer service on Friday 8th May at Go Outdoors Coventry. Had to collect a parcel at the back of the store but had some issues - the employee managed to solve these and I was able to get what i needed. Thank you Emma.
May 8, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service
I had seen a riding hat that was in stock in store and went to take a look. It wasn't on the shop floor but the fabulous lady in Naylors went and found it for me. She's was knowledge and friendly. The shop itself was very clean and tidy with a really good range of horse stuff.
April 30, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Always a pleasure to shop here for…
Always a pleasure to shop here for camping equipment, great layout, friendly staff, agood quality selection of items and at reasonable prices.
April 30, 2026
Reply from GO Outdoors - Coventry
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Top customer service from Sarah
Top customer service from Sarah, helped me sign up for a membership card
May 2, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Coventry
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
We had a great experience in store
We had a great experience in store, we found everything we wanted. Sarah served us and was very polite and gave our dog some treats which he very much approved of!
May 1, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Exceptional service
We were served by Becky and we must commend her for exceptional service
April 30, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Order was cancelled after 2-3 days…
Order was cancelled after 2-3 days waiting with no explanation why
April 23, 2026
Reply from GO Outdoors - Coventry
We are sorry to hear that your order has been cancelled. Whilst we aim to ensure our website and stock files accurately reflect our stock availability, occasionally discrepancies can occur and we apologies that your this has affected your orders.
We can see that a full refund for the order has been refunded back to the original payment method used on the order. We do hope that Go Outdoors can provide an improved upon experience in the future.
Kind regards,
Go Outdoors Customer Care Team
Fair we was on a sunday but staff was…
Fair we was on a sunday but staff was not helpful at all more interested in playing around upstairs wont be coming back
April 22, 2026
Reply from GO Outdoors - Coventry
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Coventry
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Coventry
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Great outdoor store
Such a wide variety of outdoor items to choose from in a well set out store.
April 21, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Friendly & helpful staff
All staff are always super friendly and helpful. Laura was particularly helpful and patient today (23.04.2026), taking the time to explain the various options in terms of the footwear I was looking for. Milly was also friendly and patient at the checkout. Thank you!
April 23, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
I found everything I was looking for…
I found everything I was looking for without problem. Sarah who served me was very helpful, professional and so nice.
April 23, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Still waiting
Ordered 2 meal packs for DofE
Received one, but never had a notification that it is available. Still waiting for the 2nd meal pack more than a week later and have not had any communication about the situation.
April 16, 2026
Reply from GO Outdoors - Coventry
We are sorry to hear that you have not received any communications regarding your click and collect order.
We have looked into this and can confirm that the second meal pack is available for collection at your chosen store. We have also contacted you on the email address used to place your order.
We appreciate all feedback and hope that we can be of assistance again in the future.
Kind regards,
GO Outdoors Customer Care
Came in yesterday to send some parcels…
Came in yesterday to send some parcels and Emma was really lovely and helpful
April 22, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Molly and jack were so helpful and…
Molly and jack were so helpful and accommodating, I was a difficult customer needing multiple sizes in the same coat! They were very helpful and kind to me thanks again both xx
April 21, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
An excellent selection of all things…
An excellent selection of all things outdoor..including a good cycling department
April 20, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Paddle board
Went into store to look at the paddle boards. We were helped by Molly who answered all of our questions. She was courteous & friendly, a real asset to the store
April 20, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Very good experience
Very good experience, Sarah was very helpful with getting my membership card sorted and finding the map I wanted
April 18, 2026
Unprompted review
Reply from GO Outdoors - Coventry
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
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