Bought some Boots and many other trekking items over several weeks. Received excellent professional service each time especially from Charlie. He is very knowledgeable about his products, takes time t... See more
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See what reviewers are saying
The woman who served me, seemed to have good product knowledge; and focussed upon serving me. I don't recall the exact day of my store visit offhand, but remember buying a black Peter Storm "Active" t... See more
Company replied
I had a brilliant experience buying a pair of Merrell Moab 3 Vent walking shoes at the Derby Go Express store this morning and I popped back for a second pair this afternoon, prompted by the great pri... See more
Company replied
Sadly the shop is closing after many years as an outdoor shop under Millets previously. But the good news is the great reductions. The enthusiastic Dale showed me how to become a member of Go Outdoo... See more
Company replied
Company details
About GO Outdoors - Derby (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
1 East Street, DE1 2AU, Derby, Derbyshire, United Kingdom
- 01332 419719
4.6
Excellent
133 reviews
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Reply from GO Outdoors - Derby (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Good Service
The woman who served me, seemed to have good product knowledge; and focussed upon serving me. I don't recall the exact day of my store visit offhand, but remember buying a black Peter Storm "Active" t-shirt; partly attracted by both the reasonable price - and material from which the t-shirt is made. I'm quite keen on clothing from the Peter Storm range.
June 9, 2024
Reply from GO Outdoors - Derby (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
The shop was clean,tidy,the assistants…
The shop was clean,tidy,the assistants were very friendly and helpful, without going overboard, we were left to go round the store,but they were there if we needed help.
June 9, 2024
Reply from GO Outdoors - Derby (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
The sales assistant was very helpful.
June 3, 2024
Reply from GO Outdoors - Derby (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Lucy at go out doors was very kind…
Lucy at go out doors was very kind welcome me in to the shop was there to offer her help with my sizes in trousers and clothes she made sure I got the right size very happy with her customer service made me very comfortable highly recommend if anyone goes in the shop and struggling to get the right stuff ask for Lucy always got a smile and very polite attitude towards customers
June 1, 2024
Unprompted review
Reply from GO Outdoors - Derby (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
We shopped in the Derby Centre Go…
We shopped in the Derby Centre Go Outdoors. The staff, Lucy and Iuri were very knowledgeable, helpful and friendly.
I love my new jacket. Thank you! There was plenty of choice and plenty of sizes!
I am just sad that this branch is closing as it's so convenient for us.
May 14, 2024
Unprompted review
Reply from GO Outdoors - Derby (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great service
Had great service from Morgan who was very helpful and friendly. We got exactly what we wanted from the store.
May 11, 2024
Unprompted review
Reply from GO Outdoors - Derby (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Top Notch Service from Lucy
5* service from Lucy when I called in to buy some charcoal. Really welcoming and friendly… more shops should be like this. Such a shame that this place is closing down!
May 10, 2024
Unprompted review
Reply from GO Outdoors - Derby (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Morgan was very helpful
Morgan was helpful in aiding me find things, good customer service as well friendly and nice to talk to
May 5, 2024
Unprompted review
Reply from GO Outdoors - Derby (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Derby (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Derby (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Great service from Iuri and Morgan
I had a brilliant experience buying a pair of Merrell Moab 3 Vent walking shoes at the Derby Go Express store this morning and I popped back for a second pair this afternoon, prompted by the great price and the excellent service. Many thanks to the two friendly colleagues who helped me. Both Iuri and Morgan were really helpful, efficient and kind. Much appreciated.
May 2, 2024
Unprompted review
Reply from GO Outdoors - Derby (Express)
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Always brilliant
All the prices are brilliant and the member of staff Dale was so lovely with me.
April 26, 2024
Unprompted review
Reply from GO Outdoors - Derby (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great shop and staff
Morgan was very helpful getting my daughter stocked up with kit for her DofE expedition. Excellent range of stock for a smaller store, they had everything we needed, (and loads more!)
April 28, 2024
Unprompted review
Reply from GO Outdoors - Derby (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Go outdoors express is my first choice…because it is so local .
Go outdoors express is my first choice for my outdoor/ walking kit. The staff greeted everyone on entering the store. They were so friendly and helpful. The item I wanted was out of stock but it was no problem to order it and get it delivered to my home. I was very saddened to hear the Derby Express store is closing down.
April 24, 2024
Unprompted review
Reply from GO Outdoors - Derby (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Brillant gear and the woman’s name was…
Brillant gear and the woman’s name was Lucy at the derby store went back upstairs to fetch me stool to try shoes on
April 21, 2024
Reply from GO Outdoors - Derby (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
My second visit to this store
My second visit to this store. Sam was very helpful and advised me on which coat would suit what I need.
April 18, 2024
Unprompted review
Reply from GO Outdoors - Derby (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great Reductions!
Sadly the shop is closing after many years as an outdoor shop under Millets previously. But the good news is the great reductions.
The enthusiastic Dale showed me how to become a member of Go Outdoors for 5 Pounds and get even better reductions on top of the already slashed prices.
I was able to buy some great Leki Vintage Voyager walking poles for under 40 Pounds and stock up on the rubber tips.
April 10, 2024
Unprompted review
Reply from GO Outdoors - Derby (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Morgan & Iuri
Morgan & Iuri were both polite and helpful. They encouraged me to become a Go Outdoors member which made a great saving and I will be using it in the future.
April 11, 2024
Unprompted review
Reply from GO Outdoors - Derby (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Served by Lucy
Served by Lucy. Nothing was too much trouble, and so helpful. I left the store with a purchase, thanks to Lucy for taking the time to go searching out the back for me.
April 10, 2024
Unprompted review
Reply from GO Outdoors - Derby (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
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