Bought some Boots and many other trekking items over several weeks. Received excellent professional service each time especially from Charlie. He is very knowledgeable about his products, takes time t... See more
Company replied
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See what reviewers are saying
The woman who served me, seemed to have good product knowledge; and focussed upon serving me. I don't recall the exact day of my store visit offhand, but remember buying a black Peter Storm "Active" t... See more
Company replied
I had a brilliant experience buying a pair of Merrell Moab 3 Vent walking shoes at the Derby Go Express store this morning and I popped back for a second pair this afternoon, prompted by the great pri... See more
Company replied
Sadly the shop is closing after many years as an outdoor shop under Millets previously. But the good news is the great reductions. The enthusiastic Dale showed me how to become a member of Go Outdoo... See more
Company replied
Company details
About GO Outdoors - Derby (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
1 East Street, DE1 2AU, Derby, Derbyshire, United Kingdom
- 01332 419719
4.6
Excellent
133 reviews
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As always,excellent
As always, this shop is full of good quality products and the knowledgeable and friendly staff go out of their way to help.
February 26, 2024
Reply from GO Outdoors - Derby (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
A good experience
Dale was very helpful when I had selected a shoe to try on and processed the purchase efficiently with a friendly chat. Sam was called to amend the transaction after I had originally failed to apply for C & C C discount and this was completed speedily again with a cheerful banter. All in all a pleasant shopping experience
February 27, 2024
Unprompted review
Reply from GO Outdoors - Derby (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Derby (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Went into store to exchange my trousers…
Went into store to exchange my trousers and was a great experience, Lucy who served me was very friendly and sorted the problem immediately, she was so approachable, Great experience
February 17, 2024
Unprompted review
Reply from GO Outdoors - Derby (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
I had a great experience
I had a great experience. Lucy was very helpful and explained things I didn't know and what kind of has been been putting me off from making purchases in the past. This was the club and retail prices. I was able to sign up to membership as Lucy explained it was easy to sign up for and fast. I used to think it was a very long process, so I never bothered asking. Lucy was very friendly and kind in her approach towards me. She wore a smile throughout and me feel welcomed from the get go. I will most definitely come and get some other things later on.
February 17, 2024
Unprompted review
Reply from GO Outdoors - Derby (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
The staff are very helpful
The staff are very helpful and knowledgeable and have on many occasions gone the extra mile for me. I can recommend GO as a good place to shop and you can believe the information they give you.
February 9, 2024
Reply from GO Outdoors - Derby (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent service from Sam
Excellent service from Sam - friendly and informative advice
February 14, 2024
Unprompted review
Reply from GO Outdoors - Derby (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Good quality rucksack and good value
January 30, 2024
Reply from GO Outdoors - Derby (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Lucy has been exceptional on a number…
Lucy has been exceptional on a number of occasions when visiting the store.she also assisted me in finding my wallet. Thank you Lucy and and the team
February 10, 2024
Unprompted review
Reply from GO Outdoors - Derby (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Derby (Express)
Hi John,
Thanks for the 4* review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Regards,
Farhan,
Go Outdoors Online Review Team.
Reply from GO Outdoors - Derby (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great experience at the store
Great experience at the store, Lucy and Sam where both really friendly and knowledgeable, will definitely shop here again!
February 5, 2024
Unprompted review
Reply from GO Outdoors - Derby (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Morgan was very helpful and…
Morgan was very helpful and knowledgeable.
February 3, 2024
Unprompted review
Reply from GO Outdoors - Derby (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
The young lady was very welcoming and…
The young lady was very welcoming and helpful.
February 3, 2024
Unprompted review
Reply from GO Outdoors - Derby (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
My personal reveiw
I love to shop at these retail shops . The staff are so helpful and friendly + the gear is great and quality
February 2, 2024
Unprompted review
Reply from GO Outdoors - Derby (Express)
Hi Anthony,
Thank you so much for the positive review.
We're pleased to see that you gave us 4* stars and hope you choose to shop with us again soon.
Thanks
Muhammed
Go Outdoors Online Reviews Team
Went to get a body warmer at twenty…
Went to get a body warmer at twenty past five and shop was closed cashier was still in shop behind counter but was told they were closed so going to have to make another visit to get what I want which means more expense on bus fare think this is a bit crap as says there open till half past five very dissatisfied
January 30, 2024
Unprompted review
Reply from GO Outdoors - Derby (Express)
Hello Jamie,
Thank you for taking the time to leave a review.
I am sorry about the issues ou have had with your recent in-store experience.
If you would like to discuss this further, please don't hesitate to get in touch with us at onlinereviews@gooutdoors.co.uk quoting your review reference as the subject #6198 and provide the store you visited, full name, time and date you visited the store so we can assist you with this further.
Regards,
Anthony,
Go Outdoors Online Review Team
Excellent service from Sam
Excellent service from Sam, Tom and Morgan. Came in unsure of what backpack bag I needed, they were very friendly and helpful. Sam is very passionate about customers and was very helpful with all customers coming in. Very friendly manager!
January 27, 2024
Unprompted review
Reply from GO Outdoors - Derby (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Derby (Express)
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Lucy who served me was very helpful in…
Lucy who served me was very helpful in trying to pick some jumpers for me, she knew straight away the jumpers i was on about once i queried them walking in, i couldnt of asked for better experience from her. What a lovely woman.
January 12, 2024
Unprompted review
Reply from GO Outdoors - Derby (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
My experience was saved by your staff
My experience was saved by your staff.
One of the main items I ordered was not delivered to store and a refund issued without telling me what was happening. I had a message saying my order was split into two deliveries however it wasn't the case. Sam at the GO express store in Derby had to call customer services on my behalf as I couldn't get through. It didn't appear to be straightforward for her to find out what had occurred but she got to the bottom it. She then helped me buy a similar item in store with some discount for the inconvenience I experienced. All the staff I came into contact with were helpful however Sam went above and beyond to help.
December 22, 2023
Reply from GO Outdoors - Derby (Express)
Hi,
I appreciate you taking the time to leave us this review.
I am glad that your query has been sorted by the store and for the assistance received from our team, especially from Sam in the Derby GO express store.
We hope you had a great experience with us and we look forward to seeing you again soon.
Thanks,
Kedarnath,
GO Outdoors Online Review Team.
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