After purchasing the wrong sized jacket for a present, the Go Outdoor staff, especially Fay sorted out and exchanged the jacket for the correct size. All the staff were very helpful and supportive an... See more
Company replied
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Picked up a Haven 400 Shelter for a better price than Amazon or any of the other online shops Very happy with the customer service and the advice of what pegs were best in case of it being wind... See more
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Went in yesterday due to an issue with the wrong item packaged from the factory. The staff were not only very friendly and helpful with outstanding knowledge of camping, the staff of the checkout, Mic... See more
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Did not have a good selection of water proof trousers in my size of 34 and the short length seems to have disappeared from the universe as well gor all waist sizes.
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Company details
About GO Outdoors - Doncaster
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Littleworth Lane, Old Rossington, DN11 0HJ, Doncaster, United Kingdom
- 01302 436434
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great shop
Great shop, Paige was helpful and went out her way to help find what I was looking for. Thanks
April 29, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Drive Away Awning
Having had some issues with a drive away awning, we were struggling as we kept getting told that replacement parts were unavailable. I spoke to Chris and found him very helpful, even persistent in his efforts to resolve the situation which I'm pleased to say is now sorted.
March 20, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Paige was so helpful
Paige was so helpful, we were looking at getting a tent for my daughter and I couldn’t be happier with the service I received
She also made us aware of offers on some other items we will definitely go back for in the next couple of weeks
Great value and amazing customer service would highly recommend go outdoors and our server Paige
April 24, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
All staff were very friendly
All staff were very friendly. Fay was very helpful and pleasant. Excellent customer service. Thank uou
April 24, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Staff not songood
Staff at store to busy chatting in their own group. Ignoring service requests. Eventually when they did help after getting there attention. It was as though I was interrupting there social gathering .Instead of helping. Very reluctant to help customers
April 7, 2026
Reply from GO Outdoors - Doncaster
Dear Jason,
My name is Georgia from GO Outdoors Customer Care.
I hope this message finds you well. I'm reaching out to follow up on a matter we've been working to resolve directly with you. I apologise that we haven't been able to connect with you sooner regarding this issue.
Could you please check your emails when convenient, as we have sent you important information to help resolve your query directly. Our team has been working diligently to address your concerns, and we want to ensure you receive the assistance you need.
Kind regards,
Georgia,
GO Outdoors Customer Care.
Reply from GO Outdoors - Doncaster
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Above and beyond
Went at the weekend for shoes for holidays Very helpful staff especially Mike he did his best to accommodate with getting us sorted with what we wanted very polite and helpful 👍
April 19, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Cameron was really helpful and friendly…
Cameron was really helpful and friendly when I visited this weekend. Shop had everything I needed and at a great price.
April 19, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Excellent service from Mike and the…
Excellent service from Mike and the rest of the team at Go Outdoors, Doncaster.
April 7, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
John was a great help guiding me to the…
John was a great help guiding me to the cycle section which I had 0 idea of prior to visiting! Showed me a cool few tools and gadgets to help get me going on the trails also gave some advice regarding helmet. Lovely experience thanks guys!
April 16, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Great service today with extremely…
Great service today with extremely helpful advice from Paige at the cash desk
April 16, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Doncaster
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Very helpful and friendly staff went…
Very helpful and friendly staff went all out to help me find a bike to get to work thanks alot for your help ANDY
April 14, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Visited the shop today and Paige helped…
Visited the shop today and Paige helped us at the till and was very patient and friendly when sorting out our klarna payment
April 12, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Staff are very helpful and we love the…
Staff are very helpful and we love the clothing.service very fast and pleasant.
April 5, 2026
Reply from GO Outdoors - Doncaster
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Great service as always
Great service as always. A well stocked store. Great deals. Paige on the till was very helpful, and with a happy smile. Nice to see. Service with a smile!
April 12, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Great customer service by John
As soon as we walked in store we were greeted by John. He was very helpful, taking our items to the till point for us whilst we continued to browse the store. We both left saying it was the best customer service we had received from a store in a long time!
March 26, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Served by Paige
Served by Paige, super friendly and inviting! Had everything we needed and staff were super knowledgeable
April 11, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
We visited the store today to purchase…
We visited the store today to purchase a pair of shoes for my wife and boots for myself. We were looked after by Faith who couldn’t have been more helpful, very patient and gave great service. When we went to the tills to pay we received the same excellent service from Paige. Thank you both very much.
April 10, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Faith was so lovely
Faith was so lovely, helped me buy my first pair of walking shoes!
April 10, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
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