GO Outdoors - Doncaster Reviews 

3,220
TrustScore 5 out of 5

4.9

Littleworth Lane, Old Rossington, DN11 0HJ Doncaster, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

After purchasing the wrong sized jacket for a present, the Go Outdoor staff, especially Fay sorted out and exchanged the jacket for the correct size. All the staff were very helpful and supportive an... See more

Company replied

Rated 5 out of 5 stars

Picked up a Haven 400 Shelter for a better price than Amazon or any of the other online shops Very happy with the customer service and the advice of what pegs were best in case of it being wind... See more

Company replied

Rated 5 out of 5 stars

Went in yesterday due to an issue with the wrong item packaged from the factory. The staff were not only very friendly and helpful with outstanding knowledge of camping, the staff of the checkout, Mic... See more

Company replied

Rated 3 out of 5 stars

Did not have a good selection of water proof trousers in my size of 34 and the short length seems to have disappeared from the universe as well gor all waist sizes.

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Doncaster

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Littleworth Lane, Old Rossington, DN11 0HJ, Doncaster, United Kingdom

  • 01302 436434

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(3,220)

34,600 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Paige was a great help last week and…

Paige was a great help last week and provided lovely service!

August 28, 2026
Unprompted review
GO Outdoors - Doncaster logo

Reply from GO Outdoors - Doncaster

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

After purchasing the wrong sized jacket…

After purchasing the wrong sized jacket for a present, the Go Outdoor staff, especially Fay sorted out and exchanged the jacket for the correct size. All the staff were very helpful and supportive and absolutely brilliant.
Many thanks.

September 2, 2026
Unprompted review
GO Outdoors - Doncaster logo

Reply from GO Outdoors - Doncaster

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Everyone was very helpful and pleasant…

Everyone was very helpful and pleasant especially Fay

September 2, 2026
Unprompted review
GO Outdoors - Doncaster logo

Reply from GO Outdoors - Doncaster

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great friendly helpful staff

Great friendly helpful staff
Colin couldn't do enough for me

September 2, 2026
Unprompted review
GO Outdoors - Doncaster logo

Reply from GO Outdoors - Doncaster

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Served by Cameron at Doncaster go…

Served by Cameron at Doncaster go outdoors. He was really helpful and friendly thank you x

August 30, 2026
Unprompted review
GO Outdoors - Doncaster logo

Reply from GO Outdoors - Doncaster

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 3 out of 5 stars

Did not have a good selection of water…

Did not have a good selection of water proof trousers in my size of 34 and the short length seems to have disappeared from the universe as well gor all waist sizes.

August 28, 2026
Unprompted review
GO Outdoors - Doncaster logo

Reply from GO Outdoors - Doncaster

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

First class staff member!

Recently visited the store for a waterproof light jacket for myself and a pair of walking shoes for my husband. We were assisted by’Faith’ This young lady was so very helpful and knowledgeable. Nothing was too much trouble for her. Thank you very much.

August 28, 2026
Unprompted review
GO Outdoors - Doncaster logo

Reply from GO Outdoors - Doncaster

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic service staff really friendly…

Fantastic service staff really friendly I would like to thank staff member who helped me mend a tent pole thank you so much I really appreciated it I didn’t have clue 😂myself how to do it

August 27, 2026
Unprompted review
GO Outdoors - Doncaster logo

Reply from GO Outdoors - Doncaster

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Picked up a Haven 400 Shelter for a…

Picked up a Haven 400 Shelter for a better price than Amazon or any of the other online shops

Very happy with the customer service and the advice of what pegs were best in case of it being windy. Able to see one in erected outside as it’s being used by a local coffee shop.

It’s being used for a cricket event this weekend to provide cover for a children’s soft play area. I think it’s going to be just right.

August 23, 2026
Unprompted review
GO Outdoors - Doncaster logo

Reply from GO Outdoors - Doncaster

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

CUSTOMER SERVICE

Customer service in the shop was excellent.. very helpful but not pushy.. online website order received promptly also..Doncaster branch

August 12, 2026
GO Outdoors - Doncaster logo

Reply from GO Outdoors - Doncaster

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Amazing staff

Went in yesterday due to an issue with the wrong item packaged from the factory. The staff were not only very friendly and helpful with outstanding knowledge of camping, the staff of the checkout, Michael, definitely added some good humour to customers as we checked out. I'd highly recommend this store.

August 24, 2026
Unprompted review
GO Outdoors - Doncaster logo

Reply from GO Outdoors - Doncaster

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Bought two electric bikes

Initially called at the store purely out of curiosity. Saw the current deal on an electric bike snd spoke to Andy who gave me a comprensive run down on the bike. I was so impressed I ordered two on line and they were delivered three days later. Andy told me to bring the bikes to the store for him to build. I did take them in and they were assembled within 24 hours. Excellent service from Andy. Thanks

August 18, 2026
GO Outdoors - Doncaster logo

Reply from GO Outdoors - Doncaster

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent friendly knowledgeable staff

The staff at Go Outdoors Doncaster are all excellent and helpful. Today we were served by Paige who was exceptionally helpful knowledgeable and made shopping for boots a pleasure.

August 22, 2026
Unprompted review
GO Outdoors - Doncaster logo

Reply from GO Outdoors - Doncaster

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Buying walking shoes

Page helped me to get some new walking shows (whilst also managing a giddy dog!)
Paige was very helpful, gave some good advice and was knowledgeable about the products.
Thank you!

August 22, 2026
Unprompted review
GO Outdoors - Doncaster logo

Reply from GO Outdoors - Doncaster

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Had what I needed in stock and was…

Had what I needed in stock and was value for money

August 14, 2026
GO Outdoors - Doncaster logo

Reply from GO Outdoors - Doncaster

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Stressless shopping experience.…

Faith was the first one on scene when we went into store she obviously realised my husband had health issues (he has both vascular dementia and Alzheimer’s and can be difficult). We wanted a smallish table for our motorhome and she sorted that out with Help from the manager Chris who opened one up for us( there wasn’t 1 on display). Faith then help me sort out a pair off walking sandals for my husband she was extremely patient with us and really helpful, amazing really.
At check out she arranged for Fay to open up another till to save us waiting as my husband was getting a bit stressed Fay was amazing too very patient with us.
All in all what could have been a really stressful time for us was a really enjoyable experience and we actually came out with everything we needed plus a couple of extra items.
Thank you to Faith, Fay and Chris what an amazing team.

August 19, 2026
Unprompted review
GO Outdoors - Doncaster logo

Reply from GO Outdoors - Doncaster

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Fay was very friendly and very helpful.

August 17, 2026
Unprompted review
GO Outdoors - Doncaster logo

Reply from GO Outdoors - Doncaster

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good service verry polite fay

August 17, 2026
Unprompted review
GO Outdoors - Doncaster logo

Reply from GO Outdoors - Doncaster

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Paige

Me and my friend came in to the store in Doncaster and required assistance with purchasing a new sleeping mat and sleeping bag. The items I was interested in were the display ones and Paige kindly helped us with packing them in. She was very well mannered and professional and took them straight to the til for us when we were finished shopping.

August 12, 2026
Unprompted review
GO Outdoors - Doncaster logo

Reply from GO Outdoors - Doncaster

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

My order was delivered exactly what…

My order was delivered exactly what wanted even when I wasn’t sure I’d ordered was correct I contacted the online help and was contacted quickly reassuring e it anything was not correct they would help me sort any issues and my in store collection was simple an straightforward

August 2, 2026
GO Outdoors - Doncaster logo

Reply from GO Outdoors - Doncaster

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look